Microsoft Dynamics


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Microsoft Dynamics is a CRM software developed by Microsoft to enhance customer relationships for any business organization. Microsoft Dynamics allows businesses to better track leads, drive sales, and improve operations using mobile, enterprise-ready business apps from the cloud. Microsoft Dynamics is compatible with iOS, Android, and Windows Phone. 

The Good

  • Reporting Capabilities 
  • Offline Access
  • Online Resource Center 

Reporting Capabilities

Microsoft Dynamics looks and feels like Windows 8, which makes it easier for Windows users to navigate around the CRM system. This system includes quick access to sales, marketing, customer database,  and other relevant organizational features. User-friendly dashboards allows to customize them according to users preferences and the metrics they value the most.

Offline Access

Microsoft Dynamics users have the option to operate the app even when they are offline. Users can update their dashboards and customer information without the connection to the internet, the data will be automatically updated when internet connections is restored.

Online Resource Center

Microsoft Dynamics offres an online resource center which contains useful materials that helps the users to set up their new CRM system. Users of Microsoft Dynamics are offered the resources to quick-start guides, updates on the system, training videos, FAQs, forums, and the CRM team blog. Online resource center is moderated by Microsoft Dynamics product specialists, which makes it the perfect resource if you are experiencing technical difficulties.

The Bad

  • High Pricing  

High Pricing

Microsoft Dynamics offers multiple payment plans, which are enterprise edition and business edition. To purchase enterprise edition with full use of multiple applications might cost you anywhere from $95 to $210 per month. Business edition is for small and medium size businesses. To purchase business edition will cost $40 per month as a full user, and additional $8 for each team user.

The Bottom Line

Microsoft Dynamics is online CRM software system that allows businesses to enhance customer relationships by providing excellent reporting capabilities and offline access. Online support center is a perfect recourse the help the users to set up their software and receive help on the technical difficulties Microsoft Dynamics might experience. High payment plans are the downfall of Microsoft Dynamics, especially if users are looking to purchase enterprise edition.

User Reviews


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Troy Gundersen

December 5th, 2017 American Fork, UT DETAILS

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I work in software development. We use Microsoft Dynamics CRM at work. It's a little pricey, but it has a lot of functionality. We've customized it to the gills and it still performs great. Impressive.