Ranked in the 2018 Top 20 Most Affordable CRM Software solutions, eWay System LLC was founded in 2008 and is based in Kansas City, Missouri. eWay-CRM offers customer relationship management software to clients within the United States and U.S. territories. The CRM software tools seamlessly integrate with Microsoft Outlook making it easy to navigate and use across multiple devices.
eWay-CRM offers three subscription plans: free, monthly, and a lifetime license. Each subscription includes customizable features, integration of other software tools, automation options, along with reports on data and analytics.
eWay-CRM monthly plan
Lifetime license — $399 per year per user
While the premium options overlap on multiple features, they both have the ability to fit your business needs. If you decide to cancel your subscription, eWay-CRM will not penalize you. Just make sure to cancel before the next billing cycle.
A perk to the premium plans is the mobile app and the connection between multiple devices. A single user can sign into their account from their laptop, desktop, tablet, and smartphone all at the same time. This allows customers to utilize the software features when they work from home or on a business trip.
eWay-CRM software solutions add features to your existing Outlook account. This provides clients with a familiar platform and less time learning how to use the new software tools. Through the integration of the CRM software, each customer can choose to keep track of customer management, sales management, project management, and marketing management.
Arriving at the eWay-CRM website an online chat function is available. Unfortunately, this is not a 24/hr service. Several attempts were made during normal business hours with no response. Once we made contact through the online chat, the customer service representative was attentive to my questions and quick to respond. Since the response time is based on how many representatives are available waiting time may differ.
eWay-CRM has some of the lowest prices for a CRM system. Just be sure to look at the fine print. The price listed is for a single user so if you choose the monthly subscription option and three people need an account the monthly bill would be around $84.
Since the functionality of the software is integrated into Outlook there is not an option to download it onto a Mac. This is because Outlook is a PC specific program. Luckily, eWay-CRM offers a web-based version and an app for Mac users.