How we rank for
This portion of the score takes into consideration how much a customer pays for the monthly services or per dispute. As well as any additional fees. The less expensive the service is, the higher the score will be.
5% Time in Operation
We also look at how long a company has been involved with a certain industry. More experienced companies that have demonstrated consistent reliability get a higher score, while newer companies still seeking to establish themselves will score lower.
10% Licensed Attorneys on Staff
A credit repair company is not required to have any licensed attorneys on staff. A company that has licensed attorneys however, may be beneficial in some situations. Companies that have attorneys on staff can help clients in certain cases for improving their credit.
Knowing if a company offers a money back guarantee has been an important factor for consumers to know when choosing a company’s services. Though, understand that each credit repair company’s guarantee may be different and we recommend looking at the fine print to confirm it’s value and legitimacy.
5% BBB Rating
Many consumers look to the BBB to ensure that companies are stable and do not have any government actions against them. We take this into account in our ranking and scoring of companies.
10% Customer Reports
How many credit bureaus does a company provide reports for? A recent survey shows that the majority of people seeking credit repair are well aware of their credit scores. Though the federal law allows for consumers to get a free credit report every 12 months, we look at how often a company provides those reports and which credit bureaus they provide them for.
12% Case Set-Up
Before providing any credit repair, an analysis is performed where all necessary documents and files are gathered to evaluate a client’s case. Some companies even help client’s in gathering the information needed for their specific case. Following that a few companies may even provide an in-depth consultation. After this has been done a custom plan is determined as a result of the analysis. As most consumers are looking to improve their credit scores, we rate whether a company will send the client updated credit reports periodically so that clients can keep track and see their progress.
15% Customer Review
This site is designed to let consumers share their experiences. Given our expertise in each industry and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into 3 metrics:
- The Average User Score
- Total Number of Reviews
- Total Number of Reviews in the last 12 months
These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.
Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.
User Review Moderation
In order to prevent fake and misleading user reviews, TBC has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learning’s from mistakes other major review sites have made in the past.
This moderation process involves a “flag” system where a “flag” is assigned to each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:
- Email Address verification of the user
- IP Address duplication and region check
- User Review semantic verification
- Is the user an employee of the organization?
- Is the user associated with a competitor of the organization?
- Foul language of any kind
- Relevance of the content pertaining to the company and the review
As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that we do manually moderate each and every user review.
25% Expert Review
Along with the criteria points mentioned above, we take into account a variety of other factors that help determine the viability, stability and trustworthiness of a company. As experts in each specific industry, we conduct an extensive research process specifically tailored to each industry that considers many additional factors including:
- Financial Standing of the organization
- Historical revenue/growth
- Past and current lawsuits
- Customer service and transparency
- And much more.
We consider this Expert Review process a vital component of how we rank and review companies. As a result, the factors included are always changing, adapting, and updating. We also reserve the right to voice our expert opinions as a part of each review.
*Disclaimer – We are constantly updating and improving our rating criteria for improved accuracy.