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CreditNerds

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33 User Reviews

6.5

Overall Score

LAST UPDATED: September 2nd, 2021

CreditNerds is an Arkansas-based company that has provided credit repair services to over 25,000 clients over the past several years. 

The credit repair company offers a unique, free credit repair service and works with creditors as well as credit bureaus to find and remove negative items on clients’ credit reports. 

Clients can choose to pay for a credit audit before signing up for the company’s free credit repair services. Potential clients should note, however, that the company’s credit audit service is optional. 

According to the CreditNerds website, this credit audit involves a “full breakdown of all items” on a client’s credit report and provides clients with a significant amount of information regarding their overall credit profile. 

Additionally, CreditNerds provides educational resources along with the credit audit to assist clients with expanding their credit knowledge.

Overall, the company puts a major focus on helping clients learn more about their credit profiles and strives to help clients establish bright credit futures. 

Read on to learn more about CreditNerds and to view customer reviews.

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The Good

  • Free Credit Repair Service
  • In-depth Credit Audit Service
  • Online Educational Resources

Free Credit Repair Service

As previously mentioned, CreditNerds provides a free credit repair service. 

This type of service is unique as most credit repair companies charge steep fees for their credit repair plans. 

According to the company’s website, clients usually stay in the company’s credit repair program for four to six months. This timeframe, however, can change based on a number of factors. 

CreditNerds does not promise that all or any negative items will be removed during the four to six month period. Most credit repair companies that do promise clients specific results are likely not providing completely legitimate services. 

The company also offers a credit audit, but does not require clients to sign up and pay for a credit audit before using its credit repair services. 

In-depth Credit Audit Service

CreditNerds clients can choose to pay for an in-depth credit audit before signing up for the company’s free credit repair services. 

This credit audit costs a one-time fee of $97 and involves a complete breakdown of all items on a client’s credit report. 

The CreditNerds’ website states that, as part of the credit audit, the company will review each item and will explain to the client how each item affects them as well as how clients can maintain good credit scores and reports outside of using credit repair services. 

In addition to the review, CreditNerds will also provide credit education resources to help clients learn more about their credit report and credit scores. 

Again, clients do not have to sign up and pay for a credit audit before they can sign up for the company’s free credit repair services. 

The audit is designed to provide clients with more credit information and insight which can help them achieve their long-term credit goals. 

Online Educational Resources

The credit repair company has a variety of helpful educational resources on its website, including the following: 

  • Courses — cover topics like credit basics, budgeting, saving, banking, identity theft, and more 
  • Life Events — helps consumers learn about life events like buying a car, going to college, renting, buying a home, and getting a job
  • Credit for Kids — helps consumers teach all children from pre-k to college to those with special needs about credit 
  • Financial Calculators — provides consumers with tools that can help them determine how much car they can afford, how much house they can afford, and more 

All website visitors can use these educational tools and resources to learn more about personal finance and what they can do to improve their current financial situations.

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The Bad

  • Monitoring Account Required 
  • Self-Mail Service Required 
  • Limited Website Information 

Monitoring Account Required

Although CreditNerds offers a free credit repair service, the company does require clients to pay for and keep “an active 3-bureau monitoring account” with its credit report partner. 

The cost for this account is $39.95 per month and is paid directly to the monitoring account company. 

Self-Mail Service Required 

CreditNerds also asks clients to “mail correspondence to creditors or credit bureaus” themselves. The company’s website explains that clients could incur additional fees since some items may need to be mailed certified. 

Limited Website Information

Although CreditNerds does provide a significant amount of information on its website regarding its educational credit resources, the company’s website does lack in providing other, important information that some clients may want to know. 

CreditNerds does not appear to offer information regarding the following: 

  • Refunds/money-back guarantee policies
  • Staff credentials
  • Customer service availability
  • Client portal or accessibility to updates/results
  • Credit repair service process 

That said, potential clients may be able to obtain this information quickly by contacting the company directly via phone or email. 

Consumers can easily locate contact information on the CreditNerds website.

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The Bottom Line

CreditNerds has provided helpful services to thousands of clients over the past 13 years. 

The credit repair company offers something that is almost unheard of in the credit repair industry — a free credit repair service. 

Although clients are required to pay for a tri-bureau credit monitoring account, consumers will be hard-pressed to find another company that offers such low-cost services. 

CreditNerds also offers a completely optional credit audit that clients can pay for to learn more about the items on their credit reports, how those items affect them, and what they can do to obtain and maintain a good credit report and credit scores in the future. 

Potential clients should note that the company does not require consumers to sign up and pay for its credit audit service before they’re able to use its credit repair services. 

The Arkansas-based company also provides a vast amount of educational resources as well as a helpful frequently asked questions section on its website. 

Those who are interested in CreditNerds services can contact the company directly and view customer reviews to obtain more information.

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Star Rating

4.6

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33 Reviews

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4 grade

15%

3 grade

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1 grade

6%

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Ash Monge Dallas, TX

I called to see if they could accommodate me with a better pricing to still keep an eye of my Credit Score. My hours were cut down of COVID-19 and it’s difficult to keep up with that payment every month with this pandemic. I spoke with Jordan, On May 1st, 2020 @ 9:20 am and I felt she didn’t care if Credit Nerds looses customers. My adviser from Renatus told me Credit Nerds were able to accommodate me with a better pricing. Because they pay $7 a month. Maybe Jordan was having a bad day today. And doesn’t care for her customers. I feel bad! And disappointed...

1 year ago

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Reply from CreditNerds

We have contacted this reviewer and, as of the end of the call, believe she was satisfied with the response. We are so sorry for confusion on this account. We have discussed the issue with Ash and explained that we were unable to provide a discount to her because we are not the company who was actually charging her that price. It was her 3rd party monitoring account fee. We provided her the info to convert her account over to a new monitoring provider that would have a lower cost. We make no excuse for this issue, and take responsibility for not being more clear when she spoke with Jordyn. We have taken the following action: 1. Called the client to correct and explain the issue. 2. Discussed the cause of the issue and ways to avoid it with Jordyn. 3. Sent a company wide message about the confusion to keep it from happening in the future. Sincerely, The CreditNerds

May. 20th, 2020

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Penny

This company is extremely unorganized. No one called me to discuss the next steps in the process, yet they charged my card without consulting with me. Very unprofessional!

3 years ago

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