January 4th, 2014 Port Richey, FL
In hiring this *Credit clean-up company* to improve our credit so we can qualify for a VA home loan we have discovered they only have done what we ourselves could have done for ourselves for free. We were assured a single month to month trial service costing $85.00 each (wife & i) total $170.00 and could cancel at anytime we wish with no issues. We paid in advance the $170.00 + set up fees of $25.00 =$195.00, we submitted all required information to them, we where told in 30 days the credit bureaus would send us our reports they have disputed and we will go from there. After waiting 45 days, my reports came in from the bureaus but not my wife's, i called the 3 bureaus only to find out the credit clean-up co. waited 2 1/2 weeks to send my wife's in (OF COURSE) they get paid month to month, meaning they can now charge ANOTHER month as the longer it takes the more money they can charge and make. So we paid another $170.00. I called David Robinson & John Rowley of this company to ask why the delay in sending in my wife's dispute letters? they replied they where both sent together. That was a lie because we called the 3 credit bureaus directly and was told they where mailed 2 1/2 weeks apart. I called the co. owner John Rowley to cancel, he stated we will be billed for another $170.00 as they bill in the arrears WHAT. I guess it was in the *FINE PRINT* of the contract, and if we do not pay it they will send us to their atty and to collections. We Came to them to clean up our credit, now we face worse credit because we trusted them. I called the owner John Rowley and begged him to not charge us as we were not aware or told of arrears charge? he laughed at me and stated my *atty will be in touch. We wish we never were told of this company by Todd Hassie, The Sr Mortgage Banker Evolve Bank & Trust of Tampa, Florida. This company is very unprofessional and will hurt your credit unless you pay their hidden fees, as they said they will. We pd in advance each of the 2 months, WHAT ARREARS? I would NOT recommend this company to anyone. BBB complaint filed as well.