Why 75% of Lexington Law Reviews Are 4 or 5 Stars

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Alayna Okerlund

Written by: Alayna Okerlund | Best Company Editorial Team

Last Updated: November 17th, 2020

No one wants to admit that they're struggling financially, especially if they're facing a poor credit situation. After all, bad credit can close off several financial doors and can leave you feeling helpless.

At first, it may seem impossible to recover from bad credit. Fortunately, there are a few noteworthy credit repair companies that may be able to help you identify your credit problems and help you get your credit back on the right track with little required personal effort. 

One credit repair service that is worth considering is provided by Lexington Law. Unlike most of the companies in the credit repair industry, Lexington Law is, in fact, an active law firm that has several licensed attorneys and paralegals on staff, all of which contribute to helping clients defend their rights. 

With the company's focus on consumer advocacy and inclusive credit repair service options, among other features, it's safe to say that the firm has distinguished itself within the credit repair industry. 

Since Lexington Law has held a high rank on our credit repair industry list for quite some time, we decided to take a closer look at what makes the company stand out among its competitors. 

When scoring companies for our credit repair industry list, one of the biggest factors that play into a company's score is reviews. In terms of weight, reviews make up 75 percent of the overall score. Naturally, since reviews weigh heavily on a company's overall score, we figured that the Lexington Law reviews we've collected over time would tell a unique story of why the firm has maintained its status of being a credit repair industry leader. 

We looked at over 3,000 Lexington Law Firm client reviews and discovered that an impressive 75 percent of them were 4 or 5 stars. 

Next, we decided to analyze a random sample of 308 4-star and 5-star reviews that we have received for Lexington Law and found some common positive feedback. 

Lexington Law Reviews Infographic

As you can see above, an overwhelming amount of the reviews we analyzed, 50 percent, praised the firm's quality of customer service. 

Along with customer service, 16 percent of reviewers said the firm helped them increase their credit score, 11 percent mentioned that they were pleased with how fast the firm's services were, 9 percent said they would recommend Lexington Law's services to others, and 4 percent praised the firm's reasonable price ranges.

Additionally, 19 percent of the reviewers were satisfied with multiple aspects of the firm's credit repair service. 

Keep reading to get a breakdown of each section and to see a few Lexington Law review highlights.

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Quality customer service

As mentioned above, 50 percent of the reviews we analyzed for Lexington Law complimented the company on the quality of its customer service. 

Many reviewers stated that the company's staff was knowledgeable and were able to answer questions they had throughout the duration of the credit repair service. Several reviews also mentioned that Lexington Law's staff was professional and courteous. 

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Customer Review: Jessica Galindo Marquez from Glendale, Arizona

“I had all my questions answered in a patient manner. When I didn't understand something, they put it into a way I could understand. Thank you, guys.”

The average, first-time credit repair consumer will likely have a few questions before, during, and after the credit repair process. Being able to easily contact a company representative and get questions answered could make all the difference when it comes to whether or not someone will have a positive experience.

Along with easy communication and contact, Lexington Law provides a good amount of information on its website.

By looking at the company's website, consumers can easily find information about the staff, credit repair process, pricing, and more. This plays a major part in the consumer experience since many companies in the credit repair industry fail to disclose as much information online.

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Credit score increase 

Although consumers cannot completely expect positive credit score results from the credit repair process, 16 percent of the reviews we analyzed did mention that consumers were able to get a credit score increase of some sort after using Lexington Law's credit repair services.

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Customer Review: Mehret Gebremeskel from Lancaster, California

“Lexington Law is awesome. My credit score went from 667 to 724. I will definitely refer Lexington Law to anyone looking for Credit help!”

Many people turn to credit repair to obtain certain opportunities from having an improved credit score - like getting approved for a specific loan. As mentioned above, with credit repair services, even professional services like Lexington Law, there isn't a 100 percent guarantee that a consumer's credit score will increase after going through the credit repair process. It really all depends on the consumer's specific credit situation, history, the company they are working with, etc. 

Several companies including Lexington Law offer a free consultation which can give consumers an idea of potential results before they sign up for professional credit repair services. 

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Speed of service

After looking at the review sample for Lexington Law, we noticed that 11 percent of reviewers were pleased with the firm's speed of service.

Credit repair does take time, and that time can vary depending on a number of factors; however, there are some instances where consumers have seen faster results than expected. 

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Customer Review: Cynthia Easter

“...Less than 60 days 9 items were removed from my credit! The paralegal team gave me strategies on how to resolve issues when I got calls from collectors and how to get ahead of my student loans. I feel like I'm now headed in the right direction towards having better credit. Thanks Lexington Law.”

According to Lexington Law's website, an average client uses the credit repair firm's services for about six months. Again, this timeline may vary depending on each consumer's situation and credit repair needs. 

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Would recommend 

Approximately 9 percent of the reviewers from the sample mentioned that they would recommend Lexington Law's credit repair services to family members, friends, and more. 

With the company's above-average customer service and many positive reviews, it's not surprising that consumers would be motivated to recommend Lexington Law's services to others. 

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Customer Review: Michael Poloskey

“Lexington law was extremely helpful for me in raising my credit score and I would definitely recommend them to anyone who needs help.”

Credit repair isn't a one-and-done experience. It takes continuous effort to build and maintain a good credit score. Because credit and circumstances can change, there might be a few instances where people seek professional credit repair services more than once. We found that many of the consumers who mentioned in their reviews that they would recommend Lexington Law's service to others also mentioned that they would return to use the credit repair firm's service if they needed to in the future. 

Not only does Lexington Law have clients who would be willing to recommend their services, but they also have clients who would happily return. This level of customer satisfaction reflects well on the firm's operation and overall values. 

Money bag

Reasonable pricing 

Although Lexington Law does not offer the cheapest credit repair services in the industry, many consumers say its services are worth the price. 

According to the review sample, 4 percent of the reviewers mentioned that they thought the price range for Lexington Law's credit repair services was quite affordable. 

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Customer Review: Gary Biron from Gwinn, Michigan

“Lexington Law is professional, and thorough. Anytime I had a question I was able to communicate and receive answers, instructions, and clarification. For me, the cost is very competitive, fair, worth the service. I will use them in the future if needed. Thanks LL.”

Lexington Law offers three different credit repair service levels that consumers can choose from - the Concord Standard plan (basic level), the Concord Premier plan (moderate level), and the PremierPlus (advanced level). The monthly fee for the three plans ranges from $89.85 to $129.95. Each plan includes a variety of services such as bureau challenges, creditor interventions, score analysis, and more. 

In terms of pricing, Lexington Law has a few discounts that certain consumers can take advantage of. For instance, active military members and veterans can obtain 50 percent off of the first-work/initial fee. Additionally, those who sign up for the firm's credit repair services with a spouse will be given a one-time 50 percent off spouse discount. 

The bottom line 

Lexington Law firm has remained high on our credit repair list for several years, and it's fairly easy to see why especially after looking at the firm's customer reviews. 

Although not every review was positive, more than half of the sampled reviews we have received for Lexington Law's credit repair service were 4 or 5 stars. 

If you are searching for a credit repair service, you'll likely see Lexington Law show up again and again as they are considered a leading credit repair company. 

From Lexington Law's focus on consumer rights to their website transparency and customer service, it doesn't seem like there is much to complain about on the consumer's end. That said, it's still important to conduct your own research and reach out to the firm directly to make sure Lexington Law is the right credit repair service for you. 

Lexington Law Firm Credit Repair

Click here to more about Lexington Law’s credit repair services.

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