Although ScoreSense provides access to fresh credit reports, acceptable monitoring, interesting tools, and well-designed mobile apps, the company also sells customer information, pushes inaccurate credit scores, has a high monthly price, signup issues, and a poor reputation for misleading clients that it just can’t seem to shake off.
- Triple-bureau reports
- Credit score simulator
- Mobile app
ScoreSense offers solid credit report coverage by providing customers with full access to all three of their credit reports as often as once a month. Unfortunately, the company doesn’t automatically pull these reports for its customers; instead, it requires users to either log in and refresh them manually on the website or through the app. Nevertheless, having the option to pull from all three bureaus each month is commendable.
ScoreSense monitors for for the following:
- New accounts opened
- New derogatory marks
- New public records
- New inquiries (when someone applies for credit with your info)
- Change in personal information (like a new address)
Credit Score Simulator
In addition to a library of basic educational content, ScoreSense provides subscribers with ScoreCast, a credit score simulator powered by CreditXpert that allows customers to see how different actions, such as opening a new account or paying off a credit card, might affect their estimated credit score.
We appreciate the value of these kinds of tools and applaud ScoreSense for including them, but as always, caution users against putting too much stock into them. They help put borrowers on the right track, but the exact numbers should be taken with a grain of salt, as they are provided “for educational purposes” only.
ScoreSense has released a mobile app, entitled Scores To Go, on both the Apple (iPhone and iPad) and Android app stores. It features a slick, mobile design and provides users with access to their credit scores on the go, score tracking over time, and credit tips.
- Unclear scoring model
- High monthly price
- Information sharing
- Signup problems
- Auto-billing trial
- Legal issues
Unclear Scoring Model
ScoreSense spends a lot of time talking up the importance of knowing your credit score so you can “know how you look to potential lenders, landlords, insurers, and employers” and have the “score strength to negotiate a great rate on a new car, get the affordable mortgage on your dream home, or qualify for a personal loan”. However, it is unclear whether or not ScoreSense uses the FICO scoring model, which is the model taken into consideration by the majority of lenders.
High Monthly Price
At $39.95 per month, ScoreSense’s credit monitoring services are the most expensive we’ve reviewed so far.
Some consumers have reported running into bug issues when trying to sign up for ScoreSense’s services using the company’s website. This can be frustrating for customers.
ScoreSense has caught several complaints from people who sign up for a free seven-day trial and then find their credit card automatically being billed at $39.95 per month after the seven days are up without realizing that this is what was going to happen. This auto-billing model can end up costing individuals who do not cancel in time.
ScoreSense is owned by a company called One Technologies, which was hit by a major FTC Lawsuit after more than 210,000 people complained about it. Many of the complaints alleged that the customer was misled about the price of the product (thinking it was free) before seeing a mysterious “OTL*ScoreSense” charge on their credit card statement each month.
One Technologies faced a judgment and an injunction in November of 2014 for engaging in deceptive business practices with ScoreSense and other similar websites operated by the same company, including FreeScore360.com, FreeScoreOnline.com, etc. The company ended up settling the lawsuit for $22 million on November 19th, 2014.
Although ScoreSense does not engage in this specific practice anymore (the price of the service is clearly printed at the top of each signup page), it tells consumers a lot about the attitude of the company’s management towards its customers and may be indicative of other problems clients might face when dealing with them.
After the seven-day trial, membership costs $39.95 per month.
ScoreSense offers a $1 seven-day trial for potential members to get to know the company and the services provided. If the user does not cancel during the seven-day trial, their card will automatically begin getting charged the standard membership fee of $39.95 per month.
Scores and Reports Provided
ScoreSense provides credit reports and scores from all three credit bureaus—Equifax, Experian, and TransUnion.
ScoreSense offers standard triple-bureau credit monitoring and alerts users if it detects any of the following changes to their reports:
- New credit account opened (such as a loan being taken out or a credit card opened)
- New credit inquiry (such as a lender checking credit)
- New public record (such as a judgment, lien, or bankruptcy)
- New derogatory mark (such as a late payment)
- New personal information (such as a new mailing address)
Credit Score and Report Refreshes
Users can refresh their credit reports and scores as often as once per month through the company’s website or mobile app. ScoreSense will not refresh the reports for you automatically, but it will send reminders through the mobile app when it’s time for you to do so.
Identity Theft Protection
Identity theft insurance can cover up to $1 million of identity theft-related costs (make sure to read the fine print to see what it does and does not cover). This protection is outsourced through American International Group. ScoreSense’s identity monitoring system purports to scour millions of internet sites, public records, and more to uncover illicit use of your personal information. An alert is sent by email if there is suspicious activity.
Time in Business
One Technologies, ScoreSense’s parent company, has been in business since 2000.
800-972-7204 (Monday through Friday 8 AM to 8 PM CST, Saturday 8 AM to 5 PM CST, Sunday 12 PM to 6 PM CST)
4447 North Central Expressway
Suite 110 PMB 406 Dallas, Texas 75205