Our MyScore.com Review in a NutshellWhile MyScore.com offers basic credit report monitoring services (fulfilled by CSIdentity and TransUnion), we do not recommend them because we found it impossible to cancel a trial membership with their service once we enrolled. Additionally, they sell customer information to their partners and give users no way to opt out of this. MyScore is operated by a mysterious company called Golden Scores, LLC, which is owned by an even more mysterious company (Linson & Associates, Inc) that nobody seems to know much about. We consider it a potential red flag when companies go to such lengths to hide their owners from the public.
All 3 Credit Reports, Updated Monthly
MyScore.com’s services are all white-labeled, which means they are simply reselling services from other companies. In this case MyScore’s credit reporting features are provided by CSIdentity and TransUnion, which means that the credit reports are real, complete, and can be refreshed monthly. If a user wants to look at their reports more often than that, they can purchase another 3 credit reports for $24.95.
Serious Problems Canceling
Our review team signed up with MyScore’s “free trial” in order to check out the service, MyScore claims, after all, that you can cancel within the first 7 days and you won’t be charged anything beyond the $1.00 processing fee. Because of the company’s reputation, we used a virtual credit card to do so, and we’re really glad we did.
After performing a basic review of the service, I called in to cancel the trial. After nearly two minutes on hold, I was on the line with someone claiming to be “Linda” who didn’t speak english well at all, sounded very Indian. Even though I had my customer ID number, Linda still insisted on trying to look up my phone number, then my name, then my credit card number before finding my account. It is worth noting that, even though I told her to hold on for a minute while I got the (virtual) credit card number, I had to constantly tell her I was still on the line as she kept looking for reasons to hang up on me.
This process took a frustrating seven and a half minutes. Once she had my account pulled up, she asked what I was calling for, I told her I wanted to cancel the trial. She then asked if I was aware of the benefits I was giving up by canceling. I assured her that I was aware.
At this point, without warning, I was abruptly transferred without explanation to a different call center, I didn’t catch the name, but it sounded like CSIdentity. I was connected with a different (thankfully native english speaking) gentleman, who asked what I needed. Confused, I explained that I was trying to cancel my account with MyScore.com. He informed me he couldn’t help and transferred me again.
I was then put on hold for another 20 minutes, before giving up. I canceled the virtual card, grateful I’d chosen not to give MyScore.com my actual credit card information, because canceling the service seems to be impossible in our experience.
We recommend keeping the above experiences in mind before providing MyScore.com with your credit card number.
Shady Billing Policy
Buried in the terms and conditions, we found the following nugget of nastiness, which looks like it was literally copied and pasted in at a later date (emphasis mine)
In other words, even if you don’t have the money in your account, MyScore.com claims the right to continue trying to bill your card over and over again, day after day, week after week, until they have your money. All charges will show up on your credit card statement as GLD MYSCORE.
Lack of Transparency
Given the above experience, it should come as absolutely no surprise that MyScore.com isn’t exactly forthcoming about a lot of information.
MyScore doesn’t actually give you useful credit scores. They don’t disclose, anywhere, not even in their Terms & Conditions, which credit score model they use, but as we compared the results to our other scores, they definitely weren’t FICO.
Given that the reports come from TransUnion, we suspect that they’re using the TransRisk score, which, as we’ve iterated elsewhere, is not a useful score for determining how creditworthy you actually are, as the TransRisk score can skew by as much as 70-100 points from what your lender will actually see when evaluating your credit.
Unclear Pricing and Subscription Level
MyScore’s website makes reference to three different subscription levels. We’re not sure why, because the trial automatically enrolls you in the highest tier of service, there’s no way to have the less expensive options.
MyScore will Sell Your Personal Information, No Opt Out
We may use the information you provide to us to contact you for reasons related to your original communication to us, and we may also share your information with third party marketing partners so they may offer you products and services that you may find of interest.
You may be contacted via telephone and/or email regarding any product that MyScore.com or Partners and/or Affiliates, or other Third Party Marketers may market from time to time.
The other tricky thing our review team didn’t like was how, on the sign up form, they ask for your phone number, then in the fine print, say something to the effect of “By entering your phone number, you consent to get phone calls from <long list of companies>“. Major Red Flag.
Underwhelming Education Center, Questionable Advice
The Education Center provided by MyScore.com is very underwhelming, if not outright horrible; it has six articles that are chock full of typos and questionable advice like this gem:
Additionally, we noticed that the specific recommendations for improving your credit score on the main dashboard included applying for more “premium bankcards”. Although we won’t outright claim this is a lie, we will say that we have never heard of the presence or absence of “premium bankcards” being a major factor in credit scoring, and would generally advise against applying for them without good reason.
My-Rewards Seems Scammy
We won’t go into too much detail with this one, except to mention that the discount program seems to be powered by the Affinion Group, which got hit with a $30 million lawsuit back in 2013 for being misleading and deceptive. Also, they are literally paying people to leave positive reviews on websites, which is a questionable activity that is generally frowned upon by most reputable online review sources, including the one you are currently reading.
MyScore.com is semi-transparent at best as far as their plans and their price structure. Our review team received conflicting prices and information from the website and from representatives of MyScore.com. As such, only information which was confirmed both online and through representatives is reported, which is a monthly fee of $29.95, which is billed monthly beginning on the 8th day after the free trial.
MyScore.com offers a free 7-Day trial with full access to all three credit reports and the scores from the major credit reporting bureaus for the full duration of the trial. There are several complaints which have been filed by customers about MyScore.com charging during the trial, usually $1.
Scores & Reports Provided
MyScore.com offers their customers scores and reports from TransUnion, Equifax and Experian.
MyScore.com does not offer tools for members to dispute errors on their credit reports. The extent to which they help their customers in this instance is by providing the addresses and instructions on how to contact the credit bureaus to report these errors.
MyScore.com offers daily monitoring and alerts are sent via email for any change in one’s credit score or information is added to their credit reports. All alerts are sent within 24 hours of the change.
Customers report that they were not alerted by MyScore.com in several independent reports however.
Credit Score and Report Refreshes
There is some level of discrepancy on the frequency of credit score and refreshes offered by MyScore.com. This lies in that the site states that daily refreshes are available, but customers complain that their scores are not refreshed regularly at all. Our review team was unable to receive definitive information from the company to clarify the apparent discrepancy in the frequency of refreshes of reports and scores.
MyScore.com offers 128-bit SSL (secure sockets layer) technology for their site and the storage of their customers’ data to ensure that all personal data is secure.
Identity Theft Protection
MyScore.com doesn’t offer their customers identity theft protection services, but does offer free credit fraud consultation services. These services can be helpful in the very early stages of realizing that there has been fraudulent activity on one’s credit report, but for more advanced help, one is better going to a specialized company.
MyScore.com gives their customers unlimited email alerts for “key changes” on their reports. These alerts are only available via email and are delivered within 24 hours of any changes being detected on any of the customer’s three credit bureau files. While other companies have text or phone alerts, MyScore.com does not currently offer these options to their customers.
Time in Business
MyScore.com was created by Golden Scores, LLC in 2013.
Golden Scores, LLC/MyScore.com
633 Chestnut Street,
Chattanooga, TN 37450