- Non-standard credit scores
- Poor refresh rate
- Reliance on free credit reports
- Cancellation policy
Non-Standard Credit Scores
LifeLock does not provide customers with a "true" FICO score, which is the credit score utilized by over 90 percent of major lenders. Instead, the company gives you a VantageScore, which few, if any major lenders use. This means that the credit scores LifeLock provides you may be very different from the one your lenders see, and cannot be relied upon for determining or even approximating your actual credit standing with lenders.
Poor Refresh Rate
On the Ultimate Plus plan, Lifelock will only provide customers with their full credit reports from all three bureaus once per year. A lot can happen in one year. Those who are committed to improving their credit would do well to monitor their full reports more often than that.
As many customers have noted, the company's advertised monthly credit refreshes are only for one of those three credit reports, Experian, and do not include the report itself, only a VantageScore credit score which, as mentioned before, isn't all that useful in determining your actual credit standing with most lenders.
Reliance on Free Credit Reports
LifeLock obtains credit reports from AnnualCreditReport.com, where, by federal law, anyone can pull their own credit reports for free once per year. This means that if you've recently pulled your own credit reports from that site, LifeLock will be unable to pull them for you into your account.
When you take into account the above factors, providing the customer with three reports a year and no true FICO scores, $29.99 per month represents one of the worst values of any credit monitoring company we've ever reviewed. That's an effective cost of $120 per credit report per year, with no FICO score provided.
Canceling with LifeLock requires a user to call in and speak with someone over the phone whose job is to persuade the customer not to cancel. This is a hassle that we don't like to see. Additionally, no partial refunds are offered for those who cancel mid-month, which is a customer-unfriendly policy. Both of these practices are commonly employed by businesses seeking to cover for a high cancellation rate following a misleading claim.