Identity Guard is based in Virginia and has been in business since 1995. Owned and operated by Intersections, Inc., Identity Guard is focused on providing credit monitoring and identity protection for families.
- Mobile app
- Identity theft protection
Identity Guard provides a helpful mobile app to help its customers view credit monitoring information and receive alerts while on the go using a smartphone or tablet.
Identity Theft Protection
Identity Guard offers a robust suite of identity theft protection tools as a part of its plan. Although we are most interested in how well the company monitors credit, it is convenient to have these tools available if you’re especially concerned about having your identity stolen. Identity Guard goes a step further than most and offers other tools, including password managers and antivirus software, as part of its package.
- No credit reports
- No partial refunds
No Credit Reports
Unfortunately, Identity Guard does not provide credit reports of any kind to its customers. This can be a huge deterrent for many consumers, as credit reporting is an important service that many want as a service included in their credit monitoring package.
Identity Guard charges $19.99 per month for its services, which is relatively expensive considering the lack of credit reporting.
No Partial Refunds
Identity Guard does not offer refunds from any unused portion of a subscription. This applies primarily to those selecting an annual membership and wanting to receive a pro-rated refund for the remainder of the term of the pre-paid subscription. For those who feel that this may potentially describe their future situation, we strongly recommend going the monthly subscription term route or looking into other companies.
Identity Guard charges $19.99 per month for its services.
Identity Guard’s website is Certified PCI Compliant and passes Norton’s strenuous tests for data security, so members can feel safe when sharing their personal information with Identity Guard.
Identity Theft Protection
Identity Guard’s primary product is identity protection, rather than credit monitoring. As such, its identity theft protection is comprehensive and includes social security number monitoring, identity verification alerts, personal recovery assistance, lost wallet protection, internet black market monitoring with alerts, public record monitoring with alerts, public record reports, enhanced credit application alerts, change of address alerts, computer protection software, keystroke encryption software, password protection software, online financial tools, and $1 million in coverage to recover from financial damage caused by identity theft.
At this time, Identity Guard offers text and email alerts. Customers may select one mode of alerts or both and can change their preferred method at any time.
Time in Business
Intersections, Inc., Identity Guard’s parent company, began operations in 1995.
Intersections, Inc. (Headquarters)
3901 Stonecroft Blvd
Chantilly, VA 20151
Identity Guard Customer Service