Creditera is a unique credit monitoring company in that they offer both personal and business credit monitoring. There is conflicting information online about this company, specifically its headquarters, and while the company website states that their corporate headquarters are in California, each representative with the company with whom our review team spoke was based in Utah.
Personal and Business Credit Information
Creditera allows users to access their business credit reports from Experian and Dun & Bradstreet alongside their personal credit from TransUnion and (on the paid service) Experian.
For those wanting to test Creditera to see if they want to subscribe, Creditera offers a limited plan which is free and does not require a credit card to join. There is no limitation to the length of time which one may used the free plan. This plan includes access to one’s TransUnion credit report and TransRisk credit score. If one chooses to upgrade to the Premium plan for $29.99/mnth, it provides the user with access to their Experian credit report as well.
Creditera deserves recognition for the user interface they’ve developed – it’s clean, well-designed, and easy to navigate, this holds true for both their website and on their mobile applications.
For Apple and Android users, one can download Creditera’s free app and monitor their credit from the convenience of their iPhone or iPad.
Poor Report Coverage for Personal Credit
Although the addition of business credit monitoring is interesting, for the vast majority of our readers seeking personal credit reports, Creditera provides limited coverage. Specifically, the free service only provides TransUnion reports, while the $29.99/month premium service includes one’s personal credit report from Experian as well.
This level of coverage is poor, when similar levels of credit report coverage are provided for free from competitors such as Credit Karma.
Questions surrounding the Principals
As discussed above, there are some questions as to whether Mr. Caton Vance Hanson, Director is still associated with SBFC Law Group and how this involvement affects Creditera customers, if at all. There is concern that our reviewer did not receive an immediate response from representatives with Creditera and there was some evasion of the question.
Price Range / Features
Creditera offers three subscription levels, Standard, Premium, and Premium Plus.
The Standard plan is free and doesn’t require a credit card to sign up. It includes one’s TransUnion report, TransRisk score, and, for businesses the D&B and Experian business grades.
The Premium plan is $29.99/month and includes access to one’s personal credit report from Experian and an expanded list of underlying credit factors for one’s personal and business credit, as well as identity recovery services, ID theft insurance, and live customer support.
The Premium Plus plan is $49.99 per month and simply allows businesses to have access to multiple credit reports on multiple companies, as well as their FICO SBSS business credit score.
Creditera offers a free plan for their basic personal or business credit and identity monitoring services. They do not offer a 7-day or any type of trial period because they offer their Standard plan free. It does not require a credit card to sign up.
Creditera offers their members a dispute console from which they can gather information on how to contact specific credit bureaus to dispute errors on their credit reports. While this is more than most companies offer, the burden of the legwork remains largely with the consumer.
Creditera states that they perform “constant monitoring of over 90 sources” to search for activities which may signal fraud. While they do not disclose those areas which they monitor, their services seem comprehensive. There are not a number of customer complaints filed against Creditera via the Better Business Bureau or at independent review sites which suggest that customers do not get that for which they are paying.
Creditera offers text, phone, email and push alerts (via Creditera’s app available in the App Store for iPhone and iPad) to notify their customers of activity which is detected, giving them the opportunity to act to prevent further damage from being done.
Credit Score and Report Refreshes
Creditera’s offerings are a bit misleading in that there is an assumption that credit scores and reports will automatically refresh monthly and that their subscribers will receive new information monthly. This is not the case. To request a refreshing of one’s credit report, a subscriber must speak to a representative. Otherwise reports refresh quarterly. Scores are refreshed monthly, based upon a subscriber’s credit behavior during the month (paying off a credit card, etc.).
Creditera is verified to be secure by GoDaddy’s security service.
Identity Theft Protection
As part of their monitoring service, Creditera offers $1 million in coverage against loss caused by identity theft for their paid subscribers. There is no identity theft coverage offered for those using the free plan.
Alerts can be sent via email, text message, phone call or via a push notification for those using the Creditera app for iPhone and iPad. At the present time, there is no Android app available.
Better Business Bureau Score
At the present time, Creditera is not accredited with the Better Business Bureau. Accreditation is not required and is completely voluntary in that a company may seek accreditation. Creditera currently is rated with an A+ rating by the BBB and has had 10 complaints which have been filed with the BBB during the last three years, 6 which have been closed in the last 12 months.
Time in Business
Creditera opened their business in 2012.
Creditera Corporate Headquarters
4 West 4th Avenue,
San Mateo, CA 94402
3630 W. South Jordan Parkway,
South Jordan, UT 84095
Email: [email protected]