USAA, which stands for United Services Automobile Association, began in 1922 as a means of providing auto insurance to military officers. The company now offers a number of financial services, including banking and credit cards, to members of the military and their families.

Rank Chart
APR
Annual Fees
Review

#1

0 - 25.24%
$0 - 450

#2

0 - 23.24%
$0

#3

0 - 23.24%
$0 - 116

#7
usaa

7.15 - 26.15%
$0 - 49

The Good

  • No foreign transaction fee
  • Fraud safeguards

No Foreign Transaction Fee

USAA does not charge a foreign transaction fee, so cardholders can make charges abroad without being penalized. This is a great benefit for those who travel frequently.

Fraud Safeguards

USAA works to protect its customers from fraud by having safeguards in place. The company offers enhanced authentication and enhanced logon services, as well as security tips to help its cardholders better protect themselves.

The Bad

  • Relatively high APRs
  • No free credit score tracking
  • Potential annual fees
  • Late payment penalties
  • Undisclosed information

Relatively High APRs

Many credit card companies offer an introductory APR of 0 percent for the first several months. However, USAA does not offer this feature; rates range from 7.15 to 26.15 percent* right off the bat. Additionally, these APRs are relatively high when compared to industry average.

No Free Credit Score Tracking

Another feature missing from USAA’s service is free credit score tracking. Some companies in the industry will allow their cardholders to monitor their credit score for free each month, but USAA does not provide this.

Potential Annual Fees

The cost to be a USAA cardholder can range from $0 to $49 per year, depending on the card.

Late Payment Penalties

USAA charges a fee of $35 for each payment that is late.

Undisclosed Information

After looking at USAA’s website, it is unclear whether or not the company offers a rewards program, which is an important feature to many consumers.

The Bottom Line

USAA has fraud safeguards in place and does not charge foreign transaction fees. However, the company does charge annual fees and late payment penalties. Additionally, USAA’s APRs are relatively high and the company has not disclosed whether or not it offers a rewards program on its website.

*Disclaimer: Listed interest rates were accurate as of December 2016 but are subject to change. Actual rates may differ from those listed in our review.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

10 USAA Reviews

1. Select Your Rating:

4
1
5
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*

or

    Sort By:

  1. User Score

    10

    June 15th, 2017 Tampa, FL

    I’ve had USAA for 15 years! Number 1 customer service in the country for any business. The people there love their job. I’ve fallen in very hard times and not once did they put me in collections. Not once. My bill sat once for 3 years I had no interest when I got divorced from my active duty ex husband. Incredible insurance over everyone else! Period!

    Read More

    Was this review helpful?

  2. User Score

    0

    June 14th, 2017 Iron Mountain, MI

    Tried for 2 weeks to discuss my account and do balance transfer of usaa credit card do to numerous issues with them over the years. Their new verification process made it impossible as I do not have closed/cancelled credit card anymore. Some reps offered to do other ways s some didn’t and all didn’t care if I was served either way. I was told to call back and each time no one could assist me until I found one who wanted a diff number that I had. I guess my member number, ss #, address, phone password and PIN for site didn’t matter. Nor that I could log in. So after 2 weeks, literally of trying I got the number to do transfer. Now, I was told it was too late and late payment would be reported no matter what and their reps ” did nothing wrong”and all advisers “concur”. My credit will be fine as it is good but its the ethical concerns and terrible customer service. Never have been treated so badly from all levels. I even filed a complaint, BBB, against them and this is when they want to play hardball. Bring it on. Corrupt company. If you have credit you don’t care about, are perfect, and are obsessed with military status over all, sign up with them. They are incompetent and arrogant from their top to bottom level employees.

    Read More

    Was this review helpful?

  3. User Score

    10

    June 8th, 2017

    I have been with USAA for the last 10 years and they are amazing. I bank, have car insurance, have vision insurance, a credit card and even had a car loan through them. Their customer service people are some of the best I have ever encountered. I’ll continue to use USAA for all of my financial needs.

    Read More

    Was this review helpful?

  4. User Score

    3

    June 8th, 2017

    A lot of employee I talked to always transfer me to different department just because they can’t explain it. Each year I feels like they are lack of training.

    Read More

    Was this review helpful?

  5. User Score

    10

    June 5th, 2017 Salt Lake City, UT

    My husband and I have a credit card with USAA and it is by far our best card. We got the lowest rates and didn’t have any interest for 18 months which was spectacular. We used this card to consolidate and pay off a bunch of stuff. We definitely would recommend this card to others.

    Read More

    Was this review helpful?

  6. User Score

    0

    May 12th, 2017 Torrington, CT

    My 84-y-o mother in law (whose younger aide was driving) had her car demolished in a crash when a USAA-insured driver zoomed through a stop sign and T-boned them. Two witnesses plus the police report said the USAA-insured driver was completely at fault. Four months later, mother in law receives a letter from USAA saying they’ve decided SHE was at fault and they are not going to pay her $500 deductible. Unbelievable. Shameless. They’re of course banking on the fact that she’s elderly and won’t protest. DO NOT SIGN WITH THIS COMPANY.

    Read More

    Was this review helpful?

  7. User Score

    10

    May 12th, 2017 Ellenwood, GA

    I’m a military veteran (US Army) and a former employee of a global financial institution whose name, were I to mention it here, would be very familiar. A few years ago my wife, who is also a veteran (US Marines) recommended I move my banking and financial accounts to USAA from the bank where I was employed. It was the best decision I could make. USAA’s commitment to providing the best customer experience (e.g. respectful customer service representatives, refunding of ATM fees) combined with the technological options (e.g. mobile deposit) is why I am pleased to do business with them. Keep up the great work, USAA!

    Read More

    Was this review helpful?
    1

  8. User Score

    10

    May 10th, 2017

    I recently received phenomenal customer service through USAA. Their Twitter help account took care of my experience. I was working on a college paper late at night, and since it was 3am, the bank was closed. It was impossible for me to call and speak to a bank representative. So I expressed my anger through social media on Twitter, unaware that my problem would not only be taken care of, but with respect. Even though I was livid at first, I was able to sleep with ease, knowing that the USAA representative took the time to investigate and fix my dilemma. You know a company truly cares about their customers, when they go above and beyond the call of duty at 3am, to fix a customer issue. I do not know any other company that will do so and with that being said, thank you once again for being there USAA. I had almost forgotten why I love this bank so much!

    Read More

    Was this review helpful?
    1

  9. User Score

    0

    May 10th, 2017 Sedalia, MO

    We are going to PCS to a new base and we are buying a new home. I called you. I called to Set up multiple policies on the new house. A homeowners policy, a 1million dollar umbrella policy, earthquake, and flood. We had it all set up to activate June 19 when we closed in the new home. I keep getting calls wanting to “review” my policies. Why? Because an automotive system doesn’t recognize them as closed sales. It’s harassment. I’m going to cancel the policies now. You turned a yes to a no out of automated greed. Treat me as a person not a sale.

    Read More

    Was this review helpful?

  10. User Score

    0

    May 10th, 2017 Brooklyn, NY

    Disappointing in USAA for their failure to give adequate attention to an ATM in NYC that spits out duplicate receipts but not funds. USAA was alerted on 4/28 and to date has taken no steps to refund the money or take the ATM out of service. We were told, after multiple calls and secure messages to USAA, that the cash would be back in the account in 2 days. That was 5 days ago and the funds have still not been returned. Luckily it isn’t a lot of money and not earmarked for the mortgage. Most recently, only after contacting USAA on Twitter & Facebook, they now say we were given the wrong information and the investigation will take up to 60 days. This was also stated in a secure message although I was asked for my phone number & account info on Twitter & Facebook. It’s almost as if they don’t want to talk to their customers. Meanwhile, who knows how many other ATM users are being scammed out of money.

    Read More

    Was this review helpful?