June 26th, 2017 Overland Park, KS
USAA insurance is just terrible. I have used them for my Charger a few times, thought everything was good. Now this most recent time, my vehicle was away for 4 and a half months, and it still isn't even fully repaired. I had to go so far as to make a complaint to the Kansas Bord of Insurance because of how poorly they handled my situation. They tried retuning my vehicle four times with dangerous damage, endangering my daughter, my girl friend, and I in process every time. They spent $15000 on repairs before addressing frame damage. And the only reason it was addressed was because I took my vehicle to two seperate dodge dealerships to get a second opinion, and didn't even get reimbursed. Now that some repairs have been done on the frame, they refusing to pay for, and have started an investigation. It's baffling that they are doing this at this point in the claim, and not anywhere near the beginning. They lied to us countless times about vehicle and the actions that were making towards remedying the situation. They told us an internal investigation was going to take place based on this claim, instead they sent a private investigator to try and prove it was my fault. Wasting more if my time and energy. And my vehicle still isn't complete! It should have been written off. They are bunch of scum bags just trying to make as much money as possible. They aren't trying to help. They try and minimize their costs as much as possible, even if it is unsafe for you.
My vehicle was at one of their preferred shops for the majority of repairs. And they have an insight adjuster to calculate damage. Seems shady as hell considering my vehicle first estimate was only $5000. Yeah, they tried to only do $5000 in work and give me back my car. Now it appears that previous claims have had damage that was never fixed because of this shit. USAA is terrible, avoid at all costs.