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7.3

Overall Score

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Gordon Mancuso

I've gotten thousands of dollars in sign up bonuses from Chase. Always glad to take their money if they're offering.

4 years ago

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Kevin P Mullins

excellent support- tremendous fraud detection. great customer interfaces and self serve capabilities

4 years ago

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Anita pea Dallas, TX

Chase bank credit cards are awesome, they were easy to use and easy to set up and my credit score is good with them.

4 years ago

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Audrey Mitchell Managua, MN

They have great customer service both during office hours and afterwards. They were helpful when I lost my credit card and getting it cancelled.

4 years ago

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Larson Riverton, UT

I’ve done lotta business with Chase through the years. I have been very fair with me and have taken care of my needs. I would recommend them.

4 years ago

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Bella Houtz South Jordan, UT

This is the only credit card we’ve had for years. Statements are clear and easy to read. Cash back is a bonus!

5 years ago

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Homer Rodriguez

Very prompt about notifying me when there are questionable charges and in managing fraudulent charges.

5 years ago

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Emile Mervin

They're just good. That's enough. I don't believe in bland statements to make up numbers in key stroke characters

5 years ago

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Carl J Lundstrom Rancho Mirage, CA

they do what they say will do, and perform above average. they are also a national bank with offices all over

6 years ago

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Danielle Syracuse, UT

As an employee from a company who uses Chase daily, i've been very disappointed in how they treat me, a customer. I bring business from 10 different accounts, and everytime i walk in to make a deposit, i get treated like im in the wrong for bringing in so many deposits. I've been tempted MANY times to change banks.

6 years ago Edited September 14, 2021

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Hayley Lambdin Orem, UT

Chase is great! We got set up on 0 percent APR for 18 months and it has been awesome for helping us pay off our laptops for school.

6 years ago

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hanson kathleen Forest Lake, MN

They are very nasty people unwilling to work with you report incorrectly and will not correct any issues they do whatever they want to your credit report I have a credit agency working on this and cannot get anywhere with them

6 years ago

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Zai Namaste Elizabeth, NJ

I am overall satisfied with their service. I've never had a problem with them. They have excellent customer service.

6 years ago

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Richard

website is difficult to use at times, finding where you want to go for recent transactions and payments. Statement easy to find.

9 months ago Edited June 14, 2023

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kristina Pearland, TX

Their app is easy to use to pay and find out other credit card info. Interest rates are high though like most credit cards

10 months ago

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Jeff Gerbino Spring Hill, FL

Been with them a long time and they are reasonable about reversing charges on many things from credit cards to debit cards.

10 months ago

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Mary

A bank you can depend on.. Great banking app and good customer service make Chase superior to other banks

10 months ago

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Donna McEleny Largo, FL

I have had good service with my Chase Credit card. Would recommend to anyone looking to get a credit card.

10 months ago

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Rebeka Melber Washington, DC

Big fan of chase! All my personal and company cards are through them. Their reserve card is a must have for travelers!

10 months ago

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Christi Elizabethtown, KY

I enjoy the use of such a popular credit card but it is sometimes very difficult to get in touch with a real person to solve any problems.

11 months ago

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Crystal Batavia, IL

Worst bank ever! They canceled my credit card for no reason and didn't even tell me! I found out from a company when my payment bounced! When I called they were extremely rude and would not tell me why they cancelled my card! I had been a customer for years and always paid on time! After posting a bunch of warnings all over their social media someone eventually reached out and said it was a mistake and reactivated my card but it was too late... I would never use Chase ever again based on that experience!

11 months ago

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Raymond Mobley Dallas, TX

Chase gave me a variety of options that were very favorable for me and because I'm a veteran I have access to free checking and other services at no charge.

1 year ago

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Carissa Preston

Easy to use the app and the credit card itself is durable strong. Payment plans are not to bad to pay. They call you everyday if you do not pay on time.

1 year ago

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Robert C.

Chase cards are generally good. Nice signing bonus for Freedom Flex, but the rewards categories can be strange and they change each quarter. Hard to keep up sometimes.

1 year ago

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Lori South Gate, CA

I have been with chase ever since they took over Washington mutual. I've never had problems wirh them. Always helpful in any situation.

1 year ago

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Sathvik Aithala Portland, OR

Excellent bank for checking accounts and credit cards. I've been a customer since 2010 and have been happy with their offerings and customer service.

1 year ago

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GREGORY MC LENDON

GREAT CUSTOMER SERVICE AND EASY TO USE ONLINE FEATURES. SOMETIMES THERE IS AN ISSUE WITH THE CONNECTION ONCE YOU REACH THEIR SITE

1 year ago

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Offatnight Hughson, CA

Never had any problems with this bank since moving from bank of the west. Chase has good customer service online and in bank

1 year ago Edited June 27, 2022

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Tamie Johnson Markham, IL

The customer service is excellent the banker’s are very helpful and knowledgeable. I don’t like that they’re closing branches in my area.

1 year ago

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Queen Shavy Miami Beach, FL

As far as banks go their service is good. Some locations may have unhappy workers but mostly they are helpful and courteous

1 year ago

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Jerry Williams Dallas, TX

The biggest part I don't like about Chase is their constant lower credit scores compared to other financial institutions. I consistently see Chase come in 20 to 30 points below other banks.

1 year ago

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Pamalita Denver, CO

What can I say that would express how much I appreciate the service we get at Chase!! Amazing people and a great company.

2 years ago

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mark walther Houston, TX

Terrible I can't say much more than that. Online isn't that bad but having to replace a business card took over a month, and five trips to the bank for a business card I have had for over twenty years. Not only that but Chase bank has screwed up every loan they have bought. Horrible bank but I've had a business account there since 1984, and they could care less.... If it wasn't for the automatic payments already there I'd dump them.

2 years ago

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Terry Sanford Xenia, OH

They were always good to me and helped me through difficult times years ago. No additional fees that was unknown and it was much appreciated thank you

2 years ago

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Tisha Johnson Kuna, ID

Chase credit cards are easy to use and redeem points. In the past I have used my points for vacations, cash, and to pay for Amazon purchases.

2 years ago

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Clay Thurgood Herriman, UT

I have a debit card from Chase, and it’s great. I love how I’m able to check on my balance from the app and deposit checks from my phone.

2 years ago Edited January 19, 2022

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Darryl Shelmire Long Beach, CA

Chase was my first non secured credit card when I started rebuilding my credit. I've had nothing but good experiences with them.

2 years ago

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Rick Froid Park Ridge, IL

I’ve been with Chase for 10+ years and extremely impressed with their service and how they keep me informed of my account.

2 years ago

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Samf Tampa, FL

I have 5 chase credit cards. I love my southwest chase card as it gives me 10 free flights a year with all the charger every year.

2 years ago

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Doug Foerch Vernon Hills, IL

I really liked their introductory offer of no annual fee for the first year and big miles if you spend a certain amount in the first 3 months.

2 years ago

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Amazing banking service! The mobile app is amazing banking at your finger tips

2 years ago Edited November 4, 2021

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Barbara Porter CA

Love the preferred member credit card. The points you can earn are worth the yearly fee....especially the travel points!

2 years ago

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Steven Klaproth Phoenix, AZ

I love my Chase credit card that gives me points towards free flights with Southwest Airlines. I love their website and online services.

3 years ago

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Naomi Hollywood, FL

This bank saves LIVESS. No one can’t get past the security, and this is overall the best bank to bank with. All assets are safe

3 years ago

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Amber Thompson Show Low, AZ

The number one thing that I like most about having a chase credit card is that it is connected with my bank. It is one click away to make a payment.

3 years ago

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ben a Provo, UT

Always been good to work with. Good credit cards (got few iPhones with my points). Also great for travel (no transaction fees, etc).

3 years ago

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Mary Johnson Flower Mound, TX

Chase makes banking easy and offers all the services we need. Their website is very user-friendly. We love earning points on credit card purchases!

3 years ago Edited September 14, 2021

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Wendy Hunter Riverton, UT

I've had a Chase card for many years and I've never had any issues with it. They have a great rewards program that we've utilized over the years.

3 years ago

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Dalyn Bellingham Monument, CO

Great online platform and awesome credit card sign up bonuses. The ongoing rewards for each credit card aren't the best though.

3 years ago

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Johnson Smithfield, UT

We use the Chase credit card so that we can get great rewards. Having access to our account online has been very helpful too.

3 years ago