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7.3

Overall Score

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Vicki H. Poolesville, MD

I use my Chase credit card for my Amazon and online purchases. I earn Amazon credits for my purchases which allows me to rebates via purchase discounts and free shipping. I now handle all transactions or communication online -- saves time, paperwork, and stamps.

3 years ago

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Stephanie Byrd Miami, FL

I bank with 3 different companies and I would have to say that Chase is my favorite. Chase makes banking easy and efficient with the best mobile banking and best customer service. From those large aspects to the design of a long lasting card, I really love Chase.

3 years ago

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Greg Francis Saratoga Springs, UT

Chase has a variety of credit cards to meet the needs of every individual. Whether you want hotel points, and general use points, there is something for you. I have found out use of the Chase Saphirre card to be the most flexible, but know that as our needs change, our we can change cards, with the exact same experience for paying my bill, getting customer service, etc. Chase has saved us on multiple occasions with fraud, and I really appreciate that.

3 years ago

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Bessie B Gilbert, AZ

The credit card bill is easy to read and understand. They send out the statement early enough that you have plenty of time to pay it before it is overdue. Their customer service is curteous. I haven't ever had any problems with them so not sure how they do resolving problems.

3 years ago

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austin pliler Layton, UT

I have had a Chase credit card for a long time. They have a ton of useful features and their website. It’s really easy to use and track my spending. I have had a couple of fraud cases with My credit card and the team cleared it up really quick and it was a great experience.

3 years ago

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Cindy H Gilbert, AZ

I have a Chase Sapphire credit card and at first it was wonderful. I always got a person if i called. Now, the customer service is horrible and automated. It charges an annual fee which i was okay with since the customer service was so good but now they want you to do everything online. There don't have customer service available 24/7. I got a fraud alert in the middle of the night and called only to go through a bunch of automated cramp which ended in them saying that no one was available to take my call because they were closed.

3 years ago

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Kent Logan, UT

I have a Chase credit card associated with a certain online shopping account. It has been great to have it set up to autopay monthly from my bank account, and gives me the peace of mind of having my money one step removed from online risks.

3 years ago

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Samantha Holland Denver, CO

We have a Marriott rewards card through Chase. We have had no issues whatsoever with them. The fees are affordable and the rewards are great. They have always been helpful whenever assistant is needed. We have definitely been pleased taking our business there.

3 years ago

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Ericka P Collins, GA

Chase Bank is a great institution to be a part of. I like that I know I can find a Chase Bank almost anywhere I go in the United States. I also like the convenience of the Chase mobile app for monitoring my money and paying bills.

3 years ago

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Abby Wallin Denver, CO

I have been using Chase since I started college as I moved away from my hometown bank. While the overdraft fees were annoying at first, now that I have a steady income I don't deal with them anymore. My only complaint is that they can be hard to reach over the phone, but when I lost my debit card while I was abroad the agent was SO helpful and had a new one shipped out to me within 2 days!

3 years ago

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Irinna Danielson Riverton, UT

I've had a credit card with Chase for years. It's convenient because I bank with them too and being able to have all of my banking needs at one place is nice. I feel like I haven't been taken by surprise with updated fees or huge interest rates. Chase has been a good provider for my credit needs and I've been able to use my card for travel, higher end purchases, and some monthly purchases as well. No issues on my part, which is nice.

3 years ago

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Tiauna Anderson Salt Lake City, UT

I've had my Chase card for three years now and I love it. I had to dispute a charge and the service agent was so helpful. They went above and beyond to help me feel better about the situation and they immediately opened up an investigation for me. I would definitely recommend them!

3 years ago

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Baj5527 Brigham City, UT

I have a Chase Card that is tied to purchases at Amazon. I don’t use it too much but it does give me some money back when I do use it. So if I use it I can get a benefit or rather there is some cash off my next purchase at Amazon.

3 years ago

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Karen Torino Tallahassee, FL

Honestly I have no complaints about my credit card. It was really easy to choose from, since Chase helps you find exactly what you are looking for, and I have not had any issues with Chase or the card itself. The benefits are nice and I look forward to using Chase for as long as I can.

4 years ago

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Brandy Tallahassee, FL

Chase is basically the most professional, upkeep bank. They are super fast with payments, credit cards are amazing, service is great. Since they are such a high standing bank though you must have at least good credit to apply for their credit cards, above average. But honestly, out of the three accounts that I have, I prefer Chase hands down.

4 years ago

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Janan Grange Pleasant Grove, UT

We have used our Chase card for the last few years. I LOVE it because it gives me great benefits such as travel points. We have used it to go on several vacations the last few years. It is an easy site to navigate and when I got my wallet stolen they were quick to help.

4 years ago Edited February 16, 2022

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Shalyn Bagley Cedar City, UT

My husband and I have the Chase Sapphire card and we have not had to pay for hotels or flights for years. I would recommend this card to anyone that does a decent amount of traveling. I also love the cash back offer for those who do not travel much.

4 years ago

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Ezequiel Gaithersburg, MD

I have the southwest chase credit card and I'm very happy with it. The points for southwest are a great value, and the bonus points given by the chase credit card helped me get the companion pass with southwest. Service on the phone with chase is always quick and their website is well setup to make things easy.

4 years ago

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Erika Shumway Managua, MN

Chase provides with great service. I've been using Chase for many years now, and they have always been super reliable. Occasionally, they block my card when I am making a big purchase, which is for safety reasons but can sometimes be frustrating. I have to go through a long process of calls to get my card to work, but the staff is always super friendly and helpful.

4 years ago

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Adrianne murray Brigham City, UT

Make sure you don’t ever miss a payment or you will regret it. I haven’t had that problem but I did see the fees and it looked pretty scary. Their online service though for payments is so easy. When I applied for Amazon credit card this is the one that it was hooked up with. So every time I use my Amazon account I use this card. The cashback is great

4 years ago

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Shannon B Salt Lake City, UT

Super happy with my experience using Chase Freedom credit card. I love that I can get cashback each month and earn extra cashback on products I buy everyday with no annual fees. I recommend this card to anyone looking for a good everyday credit card.

4 years ago

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ave Pleasant Grove, UT

We use a Chase Credit card for all of our purchases and like that we get points every time we use it. We get cash back or can use the points from purchases. Overall, Chase is one of the best credit cards we have ever had!!! Love it!

4 years ago

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Jami Howell Farmington, UT

Very straight forward and easy to work with. They have so many places to go into around the country so if I have any questions, I can always go in and ask. The process to get a credit card through them was long but it has been worth it.

4 years ago

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Rachael Saint George, UT

I have nothing but good things to say about Chase! I’ve had an account with them for years and every experience I’ve had with customer service, in my local branch, and using the app has been positive. By far my favorite bank.

4 years ago

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Chloe Adams Morgan, UT

Chase provided a great first credit card user experience. If I had questions, I called the number on the back and didn’t have any issues paying them off. I received an email and bill in the mail when payments were due and was able to have an easy time accessing my account.

4 years ago

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Scott Orem, UT

We love our Chase Credit Card. We have banked with Chase for quite some time and the credit card we have through them is perfect for our needs. The benefits and options it comes with are an added bonus. Even if you don't bank with Chase you should absolutely look into the Chase Credit Card.

4 years ago

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Ashley Pleasant Grove, UT

I own the Chase Marriott Bonvoy boundless credit card. I travel often and the chase credit card gave me 100,000 bonus points on purchases after my first 3 months of spending. I earn free stays a lot faster with my Chase card. There is not a bank I trust more than Chase and their reputation.

4 years ago

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Jonas De Olveira American Fork, UT

I have the marriott rewards card. I travel often for work and try to stay in marriotts as often as I can, so the bonus points I get for using the card add up fast. I get a free night once each year, so I don't feel bad paying the $85 annual fee.

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have used the Chase credit card many times over the years. We love the offers they send to us with 0% interest for 6, or 12 months with a balance transfer and have used it a several times when we have gotten too high of a balance on other cards. Those offers are very helpful when and if you are trying to get debt free and the company is great to do that.

5 years ago

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Virginia Rosenthal Pleasant Grove, UT

Chase is my primary credit card. There have been several instances over the 18 years I have used the card that there have been unauthorized charges. Chase is very quick to investigate and resolve the issue. I also appreciate the customer service calls when unusual activity occurs on the card. Thanks Chase!

5 years ago

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August Moulton Lehi, UT

Chase is my favorite bank. I’ve loved every product from them including car loans, checking account, and my credit cards. The Ultimate Reward point system is the best out there and I have been able to take some amazing vacations and see places I wouldn’t have been able to see otherwise (and all just by earning points for necessary expenses).

5 years ago

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Wendy Glade American Fork, UT

I’ve used my Chase VISA for years. I love earning reward points. They are easy to redeem and use. Their fraud department carefully monitors purchases. When someone started using our card for unauthorized purchases, Chase quickly put a stop to it and replaced our cards with new ones. It has been an exceptional credit card.

5 years ago

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LAURI J CLARK Lindon, UT

We love our Chase cards! We especially love the Ultimate Rewards program! We have been able to enjoy some amazing vacation benefits from hotels, airline tickets and car rentals. The versatility of the rewards is exactly what we need!

5 years ago

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Kristin G Pleasant Grove, UT

We have had our Chase credit card for over 10 years. They are a very reliable company to work with. We got a Chase credit card for my daughter leaving for college, to help establish her credit as she begins her life outside the home.

5 years ago

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James B nelson Las Vegas, NV

I use them for the airline programs credit cards of which I am a member. I am very happy with them--good protection and they always come through. their fees are not cheap but compared to everything else, they are not significant. i love these guys

5 years ago

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Karen Nelson Alpine, UT

Sky miles. I have been able to travel so many different places because of the sky miles that my chase credit cards provide. Being able to travel so many different places just because I use their card has increased my quality of life.

5 years ago

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Aima V Las Vegas, NV

Really good bank I have a credit card that offer many benefits

2 months ago

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Drew Katonak Centralia, WA

Chase is my new bank good customer service I am very happy with them 😁

2 months ago

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Jennifer Mallozzi Norwich, NY

Chase is an excellent creditor! I would recommend to anyone who needs a reliable credit card.

3 months ago

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Margaret Pahrump, NV

Very helpful customer service staff. They are friendly and know what they are doing

3 months ago

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Dahlia West Hills, CA

My Chase Visa is great! Visa is accepted everywhere unlike other credit cards. I have not experienced any issues while using my cradrds.

4 months ago

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Joseph Tempe, AZ

I have a Saphire Credit card by Chase, my favorite card by far. Plus their customer service is world class. The card has a great rewards program also

9 months ago

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Lisa Chesterfield, MO

Wow! I get a free Door Dash Pass for a year with my Chase card!!! I did not know credit cards give us free stuff! Yay!

11 months ago

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Terri Miguel Punta Gorda, FL

When I call about a problem or a charge I did not make I encounter very friendly and helpful staff. They solve the problem every time.

6 months ago

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Sandra Anderson Spring Hill, FL

I like everything about Chase. Their website is exceptional and easy to use. All the information I need is right there.

6 months ago

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Suzy Williston, ND

I have had issues with fraud and they were quick to help me out so that it could not happen again. Customer Service is really great.

6 months ago

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Nikki Console Woodway, TX

Chase is a great credit card to have. They have a great rewards system. It is super easy to understand. Their customer service is outstanding!

6 months ago

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KK I Baytown, TX

Since switching to Chase my banking experience has improved dramatically! Great customer service and support! Saved money by switching

7 months ago

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Anoushka Ahuja Lecanto, FL

The chase credit card did not offer a lot of choices when it came to redeeming rewards the best reward I redeemed was a air pod and I mostly use the rewards for booking travel and hotels

2 years ago

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Noureddine Lalami Brentwood, CA

Chase offer a lot of financial services and products from banking to credit cards to home loans. They also have good customer service. However, they tend to raise their credit card rates ever so often without much warning.

2 years ago