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7.3

Overall Score

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Seth S Sandy, UT

I've been a Chase customer since 1998 and have enjoyed being a customer. This was my first credit card and I've been pleased with the customer support and service. I also appreciate the rewards program/s they offer.

3 years ago Edited September 14, 2021

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MattB Salt Lake City, UT

I use my Chase credit card for all of my everyday purchases. It offers great rewards and I love the way the app is laid out and so easy for me to use my card and make my payments every month.

3 years ago

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FIXITART West Jordan, UT

I took a chance and got a Chase credit card so I could get a $100 discount on an Amazon purchase. After purchasing my item from Amazon I went thru the process of attempting to pay my bill online. The site states i should have my card within two weeks. It took 4 weeks to get the card. You can not pay your bill until I got the card. It also took a phone call to Chase customer service to calm me that the two weeks is usually more like 3 to 4 weeks. Got my bill paid finally after getting my card. Every thing has been smooth since.

4 years ago

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jkenny90 , TX

The southwest credit card with Chase offers great rewards for travel. I've gained a lot of points through use and been able to get a few free flights because of it. The annual fee is a little pricey but you get the value back in points on your account.

4 years ago

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Josh Harold Zachary, LA

I’ve had a chase debit card since I was sixteen and I’ve never had a problem. I always felt like my money was secure and the app provided did a great job at allowing me to access my account

4 years ago

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Aidan Keogh Ogden, UT

We have had our Chase credit card for many years. We love that by purchasing we are able to receive points towards other purchases. We had a time when our Credit Card number was stolen and they were quick to remove the purchases and issue a new card.

4 years ago

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Jeremy Webb Covington, LA

Overall a pretty good company. I wish they were a little more understanding with their overdraft fee policies because sometimes I feel things stay in pending and they all hit at once which causes unexpected overdrafts. Other than that, great customer service and don’t have many issues with my card!

4 years ago

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Silvia Lobendahn Orem, UT

We have several accounts with Chase and I really like that they are always looking out for me. I get notifications of my accounts often so that I can keep track of what is happening. Keeping customer security is important to me and they do a good job.

4 years ago

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Nate Jenson Provo, UT

I have a card with Chase that I use primarily to earn points for travel. I booked travel but then took advantage of the 24 hour rescission period. It was easy to book and fairly easy to change my mind. The discount on using ponits for travel is great.

4 years ago

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Bryndie Managua, MN

A lot of really good credit card options. The online banking makes it super easy to manage. Every interaction I’ve had with an employee has been positive and I’ve been taken care of

4 years ago

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Kelsey Rosier Tallahassee, FL

I have been banking with them for a while now and I have yet to have an issue with them. They keep your information safe and if there was any foul play being suspected they would definitely let you know.

4 years ago

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Alex Danielson Riverton, UT

We've had our Chase credit cards for many years and have no complaints so far. They've provided great service and have always made sure we were the ones behind each transaction. Better to be safe than sorry.

4 years ago

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Maryn skinner Gilbert, AZ

Just started a credit card with chase a few months ago and have loved it. They make is so easy to start one and and are very helpful to make sure it is the right thing for you.

4 years ago

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Ponch Thompson South Jordan, UT

We have a Chase Visa. There is nothing fancy. 1 pt per dollar. Use to pay down balance or get gift cards, Decent Card. The customer service has been good when we had to dispute a purchase. It did, though, take forever to get a replacement card.

5 years ago

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Michelle De Oliveira American Fork, UT

I have the Marriott Rewards chase card and love it. I love to travel and hotels can be so expensive, so using points to pay for the hotel really makes traveling more affordable. I also like that I get a free night at a marriott each anniversary of my card opening date which offsets the annual fee.

5 years ago

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Keri Christensen Lehi, UT

I love my chase sapphire preferred card. The customer service is great and when we had two large purchases at the same store the same day we were immediately contacted to make sure that there were no issues with our card being stolen.

5 years ago

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Amanda Olsen Eagle Mountain, UT

Love using Chase for our credit card! Easy to manage website and your account accessible and convenient to make payments. Helpful and friendly customer service when it was needed.

5 years ago

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Dee Farquharson Washington, DC

Had this acct for years. I like how they don't charge you if you overdraft $5 or less (not sure if other banks do this; Chase is the only bank I've experienced.) Pretty straight forward for mobile banking. The app is clean and easy to use. My address was always incorrect so when I use credit, it declines because I don't know the right zip code.

5 years ago

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Kaitlyn G. Vienna, VA

My husband and I have had 2 credit cards through Chase spanning 7+ years and have always had a good experience with their customer support, their online technology, and we love their rewards program.

5 years ago

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Rischelle Mikkelson American Fork, UT

I use Chase Southwest Card for our business . Not only do we earn travel rewards, but we also earn a free companion pass. I like that I can easily pay my bill from different accounts.

5 years ago

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Mary West Jordan, UT

I currently have the Chase Amazon card. It's a great card that gets me rewards that I use all of the time. I haven't needed to contact their customer service much in the last 3 years but whenever I have they've been great.

5 years ago

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Kimberly Maddock Pleasant Grove, UT

I have had my credit card with Chase for over 4 years now. I love how easy it is to earn points and then to redeem those points. Plus, I love that I earn extra points on purchases that I am already making! Great credit card.

5 years ago

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Melissa Reinoso Herriman, UT

I used to have a credit card with them and they are nothing but nice and great to work with. They will make sure to call you if your payment is late or if they have any questions about the card use.

5 years ago

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Derek Scoville Pleasant Grove, UT

I use my Chase card for most of my transactions. Anytime I use my card outside of my regular area, I will get an alert or phone call from them to verify that my card purchase was in fact authorized by me. I love their attention to keep my identity safe!

5 years ago

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tini mapu Orem, UT

I really love this company. My credit is not the best. As soon as I started paying off debt they gave me a credit card. It has really helped me raise my credit and build trust with the bank. I would recommend it to anyone.

5 years ago

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Trent Allen Queen Creek, AZ

Love how easy it is to have access to all of your account information in an easy to use online format. One of the best parts is all the reminders that are automatically sent out so you never forget to make a payment.

5 years ago

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J Crawley Provo, UT

I'm a new Chase customer. I've been impressed by Chase's professional customer service and ease of enrollment. We received our credit cards quicker than we anticipated. Great service!

5 years ago

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L. Fowler Pleasant Grove, UT

I have had my chase credit card for years and enjoy the benefits of their rewards program. I pay on time and if I ever have problem they are always available. I lost my card and they sent me new one right away and made sure that I was covered.

5 years ago

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Clar lau

I was using chase freedom card for paying bills but had high interest rate on transactions.

2 months ago

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Adalberto Rodriguez

Student Visa card with no fees! Thank you chase!

2 months ago

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pablo j claudio

Very good credit interests on merchandise.

2 months ago

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Janery Astacio-Marrero

Easy way to fill the and get approved. Just a few months in and I am loving it!

3 months ago

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Anonymous Baltimore, MD

I have had good experiences with Chase and appreciate the cash back offers they have.

6 years ago

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Smiles Ofpatrick

Not a bad credit card claims phone number since I was that was not heeded until days.

5 months ago

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Peter Fucci Medford, NJ

Fantastic credit card that gives us enough points to travel free with Southwest Airlines Chase card.

6 months ago

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Reb R

Interest rates are stupid high, but they have been very good about notifying us and taking care of fraud issues so I appreciate that

6 months ago

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2L8 iwon Westfield, IN

I’ve had a great experience. I love how easy it is to use their cards and atms. I use the it everyday and have had no problems at all

7 months ago Edited September 13, 2023

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Benjamin Milligan Dennis, TX

Like Chase a lot. Good cash back rewards. Not necessarily the highest limits, but still a good card to have.

7 months ago

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Dee Blackstone, MA

I have the Amazon Chase card and I get 5% cash back when shopping at whole foods and amazon.com. it adds up.

7 months ago

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Emily Jacobson Castle Rock, CO

Chase bank, by far is the best when it comes to having a checking and savings account. The app is super easy to use!

7 months ago

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Robert Horn II Pahrump, NV

Great credit card to have on hand. No annual fee. Reviewing your credit card charges online is made simple by Chase.

7 months ago Edited August 1, 2023

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Maya My McDonough, GA

Had a slight hiccup applying but once it was resolved, it was smooth sailing. I love my 12- month interest free special.

8 months ago

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James Anderson Renton, WA

Have savings checking and a SW airlines visa and have never had issues with any of their accounts or banking practices.

8 months ago

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Rachel Birmingham, AL

I have enjoyed using this credit card for the past five years. Good deals with points and easy to set up.

8 months ago

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Gene Hennigan Houston, TX

Have accumulated over a million points with Chase. Traveled from Hawaii to Kuwait without a problem. They have been quick to resolve fraud issues.

2 years ago

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Kym Tennant Salem, VA

I like that Chase looks after my account and verifies things when purchases are made in places that I don't usually visit.

2 years ago

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CoasterRider Show Low, AZ

Chase credit card services have been great to me over the years. They've investigated fraud claims and have always been fair and timely.

3 years ago

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Christina Black

I recently purchased a set of tires for my RV ($3,200) using a seller that required I use a Credit Card. I deposited that amount in the card, and after they credited my account they IMMEDIATELY LOWERED my allowed crfedit by that amount. Essentially, I lost the $3200 andI had to again pay the tire company (using a Mastercard Debit from my account instead)

3 years ago

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Steve Esteban

They are very responsive and helpful. When I lost my card while traveling they made it possible for me to still get gasoline. traveling

3 years ago

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Karina Aguilar Managua, MN

chase is the greatest! they opened an account for me when no one else did. they also gave me a good amount of credit for my first credit card

4 years ago