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7.3

Overall Score

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JK Morgan Converse, TX

Chase is professional in helping. Sometimes the agents seem to be short.

7 months ago

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John Kehoe Yonkers, NY

Has the lowest interest rate and wonderful customer service.

7 months ago

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Casey Silva

I have been a customer for years. They are great to talk to.

7 months ago

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Hortline Manhattan Beach, CA

I have banked with Chase for years now. I love that there are ATMs all over.

7 months ago

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Val Sundell

Chase makes using there card easy as it’s used everywhere.

7 months ago Edited September 18, 2023

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Ann A New Haven, CT

Best bank I’ve ever dealt with - reliable and helpful people

8 months ago

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Linda F Daniels

I like Chase- conveniently located.Always keeps me informed & helps me with finances

4 years ago

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Bee Faith

Immediately contact me with unusual activity, perfect bookkeeping, never any problems

4 years ago

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Warren Williams

Chase card was good was able to help me with renting room cars for football games

4 years ago

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Jiebo

customer service is top of the line. You can talk to a real person who can solve your problem.

4 years ago

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Elaine Ahlers

no problems and great rewards can use it anywhere and their mobil site is easy to use

4 years ago

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Druzell Asberry

Anytime problem you have with your credit card or purchases they take care of it immediately

4 years ago

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Audrey Jane Budzynski

Not very good. They have been a very poor company to deal with. They want your check in the mail before you ever get the Bill. The want access to your Bank Account. I won't do that.

5 years ago

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Sara Jane Crestwood, KY

Great card. Great with travel and points and fraud protection. I 10/10 would recommend.

5 years ago

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Jess Root Gilbert, AZ

Rate is solid. Love that my card doesn't have foreign transactions fees. Online customer service and app are great.

5 years ago

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Tc85 Chula Vista, CA

I got a bonus rewards when I open a creditcard in Chase with no annual fee. I used it for a while and got a good cash back.

6 years ago

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Matt DuFresne Castle Rock, CO

Reliable card with no security issues so far and I like the cash-back incentive.

6 years ago

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sally hicks Canyon Lake, TX

actually give back 1.5% and 5% on certain items, when I have questioned charges, any issues has been resolved

6 years ago

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Huntington Vancouver, WA

Decent cash back, fees are a little excessive and often unnecessary. Bad customer service 90% of the time.

6 years ago

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Dave J Killeen, TX'

Never an issue and easy to work with if some sort of transaction problem occurs.

6 years ago

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Carol Pena Melville, NY

They are very good with interest and helpful when you call and easy website to use.

6 years ago

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Shannon Morley Payson, UT

I love the reward points with Chase, I especially like to use them with my amazon account

6 years ago

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Jill Dastrup Eagle Mountain, UT

Great bank. Love that their safety features and extra steps they take to make sure your money is secure.

6 years ago

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James West Jordan, UT

Chase has THE poorest Customer Service! They don't listen and you have to repeat yourself over and over. You have to be transfered at least once to get action for problems.

6 years ago

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Kara B. Gastonia, NC'

Easy to understand billing and statements, multiple ways to pay, happy with rewards and rate.

6 years ago

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Tracy Dauterman Paso Robles, CA

Love everything except I think they could have more security features. This number gets stolen all the time.

6 years ago

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Gwen Shannon Simpson Daytona Beach, FL

Do not honor their promise to increase card limit after six on time payments and I had the card for 6 years, never made a minimum payment and never missed a payment. I just paid them off and will never use them again.

6 years ago

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Verna Poole Fort Lauderdale, FL

They're great, and I love the accuracy of my account. Friendliness of the bank staff

6 years ago

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M C Wilson Fort Pierce, FL

The interest rate is a little to high. Been a card member for along time and CHASE knows my payment history.

6 years ago

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Danish Noor Peoria, IL

Good Customer Service and Support. Can do better on the cash back. There are others credit cards out there that are offering more cashback points with no annual fees

6 years ago

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Deborah Ramsey Sterling, VA

Because they answer all my questions and work with me on the due date that is perfect for me

6 years ago

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Ed Thibodo El Cajon

They provide a reasonable rewards program and twice noticed a fraudulent charge.

6 years ago

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Heather Asher Lenoir City, TN

They're fair and treat their customers fairly. Applying and managing your account is easy and very self explanatory.

6 years ago

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Jerry Galbreath Seal Beach, CA

Great service and personnel are friendly and helpful. Frequent flyer miles are too high to make reservations.

6 years ago

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Katina Henderson Spokane, WA

They are consistent, and they have good rewards and benefits, but the interest rate is too high for someone with a 750+ credit score.

6 years ago

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Shari Lakeside, CA

easy to use and access the card and they have bank and ATM locations everywhere.

6 years ago

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Ann Kelley

Good customer service and issues are carefully reviewed and handled in a timely manner.

6 years ago

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Glen Meyer

They are always making sure im the one using the card with higher purchases.and i get rewards

6 years ago

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Alexandra Amaro CA

Available everywhere in USA, I travelled from Berkeley CA to Orlando FL, and my bank was with me

9 months ago

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Dawn Lovci

We bank with chase so this card works for us 100%! Always fast service when in need.

10 months ago

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Michael Brennan Memphis, TN

Other than slow growing credit increases, the chase rewards system is very solid.

11 months ago

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Jennifer Dye Lee's Summit, MO

This is my favorite credit card service. The best customer service. Great rewards.

11 months ago

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Elena Saint Augustine, FL

I really like my Chase card, especially the one through Southwest Airlines, which has really good incentives.

1 year ago

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kevin bowling Pikeville, KY

I didn't expect the help we got from there customer service.tgey knew what they were doing an helped us trough a bad spot .

1 year ago Edited March 2, 2023

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Dellise Lauderdale Louisville, KY

Been a customer with Chase over 15 or more years, people always have been helpful and kind.with there service.

1 year ago

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Allyx Hilterbran Blanchard, OK

These people are awful and they’re criminals using loopholes to succeed. I have a small bank account, and then two big bank accounts. Capital One is much better overall, and I’m sure a homeless man would be too. I can’t express my dismay for Chase enough.

1 year ago

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ENRIQUE GODINEZ Norwalk, CA

Zero Customer Service, trying to get one of their credit cards, with an "excellent" FICO score above 790, was not good for these folks. I dump them and ended -up with better credit cards with very comfortable lines of credit.

1 year ago

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Christa Huntsville, AL

I love this card I always receive cash back on purchases an they always have great deals on other stuff as well

1 year ago

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Tess Rangus Puyallup, WA

Chase has the worst customer service and longest hold times. My bank account was closed without my knowledge after I was a victim of unemployment fraud. My paycheck was direct deposit. Account was closed. Took me 3 months and a call to the local News. Thumbs down.

1 year ago

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Jenny Hite Kansas City, MO

I have been a Chase customer for many years and, other than the interest rate is too high (which they all are) I find Chase very easy to work with.

1 year ago