When choosing from Chase’s list of credit cards, customers will find that some Chase credit cards offer introductory rates of 0% for the first 15 months on both purchases and balance transfers. We found that Chase’s intro APR offers are on par with other major credit card competitors. For example, Citibank offers a 0% APR for 15 months also. There are several others who offer the same.
Once the introductory periods are over, Chase’s ongoing APR rates range from 13.24% to 23.24%. When compared with other major competitors in the credit card industry, Chase’s APR ranges are very similar. On the other hand, the APR, depending on your creditworthiness, can end up being high.
Credit Card customers can contact Chase’s customer support toll-free phone number 24/7. Chase also has a number for the hearing impaired, which not all credit card companies offer. There are separate phone numbers for personal and for business credit cards, as well as a number for international calls. (This number is not toll-free, but Chase says customers can call collect). Phone numbers Additionally, cardholders can contact them through secure email or by postal mail.
Compared to the competition, Chase is one of many who offer 24/7 customer phone support-which is a good thing for customers. What is more unique is that Chase has a support Twitter page, @ChaseSupport, where customers can reach Chase for support on social media. This is totally free for customers and for some (i.e. mobile users) is a much faster and easier way to get their questions answered.
When it comes to late payments, Chase is more competitive than other credit card companies. Most companies penalize cardholders with late fees of up to $37. They are not any more specific than this. Meanwhile, Chase is very clear on how much of a late fee you’ll pay: You pay up to $15 if your balance is less than $100; up to $27 if your balance is $100 to less than $250 and if the balance is $250 or more, you have to pay a late fee of up to $37.
Foreign Transaction Fees
Foreign Transaction fees for Chase customers traveling abroad are 3% on every purchase made in another currency. However, not all of Chase’s cards charge foreign transaction fees. For example, their Ink Plus® business credit card charges zero fees on foreign transactions. The same applies to their Southwest Rapid Rewards® Premier Business card. It appears that Chase allocates the privilege of no foreign transaction fees to business cards only. A flat 3% rate is what almost every credit card company charges. We found a few exceptions who charge a range of 0-3% foreign transaction fees, but overall 3% is the industry standard.
Chase offers customers a choice of 21 credit cards. These cards are the following:
- Chase Freedom UnlimitedSM credit card
- Chase Freedom® credit card
- Chase Slate® credit card
- Chase Sapphire Preferred® credit card
- Southwest Rapid Rewards® Premier credit card
- United MileagePlus® Explorer card
- United MileagePlus® Club card
- British Airways Visa Signature® card
- Marriott Rewards® Premier credit card
- Disney Premier Visa® card
- Disney Rewards® Visa® card
- The Ritz-Carlton Rewards® credit card
- IHG® Rewards Club Select credit card
- The Hyatt Credit Card
- Amazon.com Rewards Visa card
- AARP® Credit Card from Chase
- Ink Plus® business credit card
- Ink Cash® business credit card
- Southwest Rapid Rewards® Premier Business credit card
- United MileagePlus® Explorer Business card
- Marriott Rewards® Premier Business credit card
Options for Rewards
As a major credit card company that offers so many different rewards cards, the top rewards we found were the following:
- Chase’s Freedom UnlimitedSM credit card: offers has a Bonus Offer where new customers can get a $150 bonus after spending $500 on purchases in the first 3 months after they open an account.
- Southwest Rapid Rewards® Premier Business credit card has an introductory bonus offer giving new customers 50,000 bonus points after you spend $2,000 on purchases in the first 3 months your account is open. This card also offers 2 points earned for every $1 you spend on Southwest Airlines® purchases-a good deal for frequent Southwest travelers.
- The Hyatt Credit Card offers frequent travelers more points per purchase. You get 3 points for every $1 spent on purchases at all Hyatt properties with your Hyatt credit card, 2 points for every $1 spent at restaurants, on airline tickets purchases directly from the airline and at car rental agencies and 1 point for every $1 spent on purchases anywhere else you use your card. The good thing is that your points do not expire as long as your Hyatt Credit Card account is open.
The Hyatt card also has a Bonus offer of 2 free nights at any Hyatt hotels worldwide
after you make $1,000 in purchases in the first 3 months after opening your card. You also get 5,000 bonus points after you add an authorized user to your account and make a purchase with your card during the first 3 months as a cardmember.
Our favorite is Chase’s Amazon.com Rewards Visa card. This card has a bonus offer of a $50 Amazon.com Gift Card that is instantly loaded into your Amazon.com account upon the approval of your credit card application. You also earn 3% back on purchases at Amazon.com, 2% back at restaurants, gas stations and drugstores and 1% back on all other purchases. This card has no annual fees, which makes it both practical and affordable.
Some rewards cards from Chase are better for those using it for business purposes, since you only earn points on purchases for a specific company. For instance, their British Airways Visa Signature® card only offers points earned for British Airways purchases. Or their Disney Rewards® Visa® card, which offers a bonus reward of a a $50 Disney Gift Card after first purchase with the Disney card. For the long haul, this card only makes sense if you have small children and/or you purchase from Disney regularly.
Upon reviewing Chase’s credit card security measures and policies, we found an impressive list of security features for customers:
- Zero Liability Protection: means you won’t be held responsible for unauthorized charges made with your card or account information.
- Purchase Protection: covers your new purchases for 120 days against damage or theft up to $500 per claim and $50,000 per account.
- Price Protection: reimbursement for items purchased with your Chase card in the U.S. if the item is advertised for less in print or online within 90 days following your purchase. You can be reimbursed for the price difference between what you paid and what the lower price is for up to $500 per item, $2,500 per year
- Extended Warranty Protection: extends the time period of a U.S. manufacturer’s warranty on an item you purchase using your Chase card by an additional year, on eligible warranties of three years or less.
- Return Protection: You can be reimbursed for eligible items that the store won’t take back within 90 days of purchase, up to $250 per item and up to $1,000 per year.
Not every card has all of the same security benefits. For instance, travel cards carry protection for travel purposes. Chase’s Southwest Rapid Rewards® Premier credit card offers:
- Lost Luggage Reimbursement: If you or your immediate family members’ checked or carry-on bags are damaged or lost by the carrier, you’re covered up to $3,000 per passenger.
- Baggage Delay Insurance: Reimburses you for essential purchases like toiletries and clothing for baggage delays over 6 hours by passenger carrier up to $100 a day for 3 days.
But it doesn’t stop there. Chase’s cards share certain security protections, but have one or two (or more) new features specific to that card. Their Marriott Rewards® Premier credit card offers Trip Cancellation/Trip Interruption Insurance, Baggage Delay Insurance, Lost Luggage Reimbursement, Trip Delay Reimbursement and Visa Concierge.
When compared to other companies, Chase offers superior security protection but was slightly less competitive due to their security protections not being universal for all of their cards.
We found Chase to be different than other companies in that they offer credit cards with anniversary rewards. Their Southwest Rapid Rewards® Premier Business credit card lets you automatically receive 6,000 points after your Anniversary (the date twelve months after your enrollment date every year). Most companies do not offer anniversary points.
Building Credit/Student Cards
If you need or want to build your credit, Chase offers the Chase Slate® credit card. You get a bonus introductory balance transfer offer where you can transfer a balance from another card without paying a balance fee—if you do it within the first 60 days after opening your account. What makes this card special is that there are no annual fees and no APR increase if you make a late payment. Also special is that you can check your monthly FICO® Score for free. These features are great supplements to building your credit.
Chase does not offer student cards, which is surprising since they are one of the largest credit card companies on earth who offers so many cards for different purposes.
When compared to other big names in the industry, Chase falls short by not offering a student card. They also fall short compared to smaller banks who offer more than one secured card and at least one card for college students. However, their Slate® card is superior to most secured cards on the market. Many of these cards charge annual fees and penalize users with higher APRs due to late payments.
Annual fee range
Chase’s annual fees range from $0 to $450. The majority of their credit cards carry an annual fee of $95 or $99 per year. A few of their cards have an introductory $0 annual fee for the first year, going up to either $95 or $99 a year afterwards. In contrast to major competitors, with the exception of the cards with $0 annual fees, Chase’s annual fees are much more expensive.