Newegg is one of the companies that we reviewed that is strictly an online marketplace, selling primarily computer accessories, computers, and other hardware. We also found, however, that they offer significant other products categories, including women’s jewelry. Often, in the case of the pearl necklace, the prices and quality of goods were significantly better than what a customer might find in the traditional storefront.

We saw that Newegg has a special premiere membership, costing customers $49.99 per year after a 30-day free trial. The premiere membership gives customers access to the following:

  • Free expedited shipping (3-days) for free.
  • Free returns with no restocking fees (on select items)
  • Expedited customer support.
  • Special email alerts.
  • Exclusive deals.

In the online electronics industry, we didn’t find a comparison for Newegg’s special online resources. Newegg was primarily a private company for several years. Newegg had its IPO in 2009, after posting several years of profitability.

Newegg is not without controversy. In March of 2010, Newegg accidentally sold several counterfeit Intel processors. Initially, the company claimed that they were demo units. Upon further investigation, Newegg discovered that the units were counterfeit and offered replacement items to customers.

The Good

We liked several aspects of Newegg’s catalog and online storefront.

  • The Newegg Premiere subscription was a great feature. For $49.99, after a 30-day trial period, a client gets expedited free 3-day shipping, exclusive deals, and email alerts.
  • Newegg offers several different refurbished laptops and other accessories. We found a “first-generation” white MacBook with 2GB of RAM and Snow Leopard OS for $399.99. Newegg was one of the only companies in the industry that offered refurbished older model computers, essential for the low-end computing user.
  • We found that many online retailers in the industry also had a marketplace for individual sellers. Generally, buyers and sellers in the marketplace were covered under Newegg’s guarantee.
  • UNLOCKED PHONES: We found that NewEgg offered several unlocked products, including the latest model of the iPhone. For some individuals, unlocked phones are great for switching SIM cards, rooting the phone, and doing other modifications that made the cell phone experience more user friendly.

Newegg also has one of the best chat features in the industry. We found that the live chat let us work with making an order on the website. We were able to ask questions about how the marketplace worked, how certain products function (such as the unlocked iPhone 6), and about the return policy. Generally, in the industry, most electronic retailers only offer live chat after you have placed an order.

For an online only storefront, Newegg also has a pretty generous return policy. Whereas, with Best Buy, you must return an item within 15 days, Newegg lets you return an item for a refund, after a 15% restocking fee. Of course, some items, such as advertised items or limited availability items, are not eligible for the standard return policy.

We also liked the Point of Sale category. We found barcode scanners, printers, and other items for small businesses that weren’t necessarily available with other online electronics retailers. Best Buy, as well as Fry’s, did not offer any point of sale items for businesses. This makes Newegg a viable retailer for businesses that might need an item beyond a printer or document scanner.
We also liked Newegg’s mobile app. We downloaded this on the Google Play Store and were able to find products very easily. The mobile web site was also optimized for our tablet device.

The Bad

There were a few things that we disliked about the Newegg online marketplace. For example, we questioned the efficacy of some of the refurbished models that we saw in the computer category. Some of the refurbished first generation MacBooks, for example, seemed a bit overpriced. These machines, while in good condition, are old, and may not run some of the newest operating systems or software.

We saw that some customers had bad experiences purchasing combo units from Newegg. One client had purchased a motherboard set to build a new computer. The combo included a processor that did not fit on the motherboard. When the customer sent the product back, the processor had not been refunded and labeled as damaged. The customer was given in-store credit when they asked for a refund, but ultimately accepted Newegg’s offer.

We were also concerned about the counterfeit Intel processors that Newegg sold in March 2010. The counterfeit issue makes one wonder about the quality control standards at Newegg. Overall, however, Newegg seems to have a high quality assurance standard in both its catalog and its respective marketplaces.

We also looked at Newegg’s software selection. When we looked at the various versions of the Windows operating system, we saw that not all versions were downloadable from the website. While Windows 8.1 Pro is more costly on the Microsoft website, clients can download it there. Newegg should work to provide downloadable copies of all of its latest software.

Also, we had some issues with the academic software. Many of the software brands, such as Adobe Professional, were out of stock, and it was unclear when new product would arrive for customers.

The Bottom Line

Here is what we liked about Newegg, leading us to recommend them as an online electronic storefront:

  • We liked the Premier membership, as the 3-day expedited free delivery was well worth the $49.99 per year.
  • The various models of unlocked phones, especially the latest iPhone 6.
  • The customer support experience, as the online chat feature was particularly helpful.
  • The generous 30-day return/refund policy, even though there is a 15% restocking fee.
  • The variety of products available, including non-electronic items.

Here is what we didn’t like about Newegg:

  • The return policy and the ambiguity regarding “combo” products and deals.
  • The 15% restocking fee on the return policy and lack of refundability/return for certain items.
  • The lack of downloadable software for certain products.
  • The issue with the counterfeit Intel processors in March 2010.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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16 Newegg.com Reviews

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  1. User Score

    10

    July 31st, 2015 New York, NY

    I have been a Newegg customer since 2000.. its been 15 years.. I HAVE NEVER NEVER HAD a complain about this store.. they have the best prices in computer parts. THEIR CUSTOMER SERVICE IS THE BEST.. they help with everything.. I can not complain!!! NEWEGG GETS 10 EGGSS!!!!

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  2. User Score

    10

    July 30th, 2015 Wake Forest, NC

    I have bought many items over the years from Newegg.com I recommend them to EVERYONE!

    Vacuum, scooter and of course PC parts 🙂

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  3. User Score

    10

    July 30th, 2015 Sonora, CA

    I have used many suppliers over the years, including newegg, but now I only use newegg. Customer service has been the best I have ever encountered from any company.

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  4. User Score

    5

    July 30th, 2015 Bolton, MS

    Newegg is good they ship fast packaging is always top notch but their RMA system sucks ive been burned by more than once i will not send a intel based motherboard l back to them because they claim the pins are damaged people have received these boards with damaged pins and want them replaced and they say it user error and refuse to replace it and send back the broken product i sent a corsair h60 back because i didn’t want it no more they said the radiator was damaged it come back fine and their return fees suck i sent back a gigabyte gtx 770 i lost almost 100 dollar in return fees

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  5. User Score

    10

    July 29th, 2015 Marietta, GA

    I have never had bad service from Newegg, I had bought a 32″ TV, it was past the 30 day period for returns, but Newegg worked with me and got me another TV, and took care of the RMA with Seiki, Class act all around

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  6. User Score

    10

    July 28th, 2015 Portsmouth, VA

    I have never had a problem with Newegg and I have taken some real chances with open box and sale items. No failures, not one. Keep it up Newegg!

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  7. User Score

    7

    July 27th, 2015 Colorado Springs, CO

    It’s been really great.

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  8. User Score

    8

    July 27th, 2015 Toledo, OH

    I have been using Newegg for many years, and plan on continuing to use them for purchases of Computer related parts and supplies. Pricewise, they are sometimes less expensive than most online auction retailers, Their shipping prices are fair and they do try and get orders out as quickly as possible. I can see where their “premier” memberships could be useful to people who shop frequently or in large batches, however, as an occasional shopper, it’s simply not worth the $49.99 per year. I have had good and bad experiences with their customer support over the years, but mostly good. I have not had to RMA anything purchased from them so I cannot comment on their RMA system. They offer numerous payment options, including PayPal which is my preferred method. All in all a good company to work with. One of my only reservations are all of the “marketplace” shops they have on their site. If I wanted to buy from another retailer, I would go through their site, not Newegg. It can be confusing for a novice to realize who he is actually doing business with. They also need to work on their category system. Sometimes finding things can be a bit of a hassle. I do recommend them to friends and family as an alternate to eBay and other online sites.

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  9. User Score

    3

    July 26th, 2015 Yucaipa, CA

    newegg never told me that what I was buying wasn’t from them. took too llong and was 3 days late

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  10. User Score

    9

    July 25th, 2015 Fort Smith, AR

    I have purchased many components and every item was received in great NEW condition… and worked just fine… a Monitor I ordered was received in LESS than 24 hours, I was amazed..!! I bought 16 GB memory, ToughPower PSU units, SSD and Hard Drive too… I know some items could arrive DOA, but I have had NO bad experiences… Hint: I always spec out what I need and reference CPU and Motherboards, etc thru manufacturer websites to determine compatibility… just play it safe.

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  11. User Score

    9

    July 25th, 2015 Bellville, OH

    I love NewEgg I have bought several items and have had the best experience with them, I constantly recommend the site to friends and family. The majority of my last PC build I purchased from NewEgg and I am still getting items for it from, because they usually have the best prices.

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  12. User Score

    10

    July 22nd, 2015 Billings, MT

    I am on my 3rd system build and god knows how many upgrades lol. I get 90% of my gear from NewEgg . shipping is always good packaging is done right, and the price is hard to beat. never once had a bad item shipped yet. Use them, Love them, and play hard.

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  13. User Score

    5

    July 21st, 2015 Pasadena, CA

    Newegg is a good company, but there service is archaic, returns are still RMA, waiting, waiting, waiting.

    Take a look why Amazon took off, returns easy as with Costco, people like that.

    With one click, i return or exchange something on Amazon, no questions asked, they trust there customers, if i say its broke its broke, they send another unit before my broken one arrives.

    If you don’t change your ways, you will dissapear, as so many other good online retailers.

    Too bad…

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    2

  14. User Score

    8

    July 19th, 2015 Bellville, OH

    I just did a system build and bought a lot of my hardwards from NewEgg, I like their prices but I also used amazon for some of my purchases because the price was lower. It’s like that everywhere, you just have to shop around. But I give NewEgg two thumbs up for their selection and quick shipping. and I still look at NewEgg first when I look for anything for my computer.

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  15. User Score

    9

    July 16th, 2015 Costa Mesa, CA

    I’ve always had a positive experience with Newegg. You need to do your homework, and product research, as there is no customer service, or referrals. Shipping has always been quick, but then it should be, as most items ship from Whittier, and I live in the OC. Their daily deals are really good, as well as the sales that they send out via e-mail during the week. I will continue to do business with Newegg, as their prices are much better than Amazon.

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    1

  16. User Score

    10

    July 16th, 2015 Springfield, IL

    Site Is amazing. Bought everything for my rig through them and they always fixed any problem I had. I recommend to everyone

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    1