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Frys.com first store was 20,000 feet and the first management team consisted of John Fry, Randy Fry, Dave Fry, and Kathy Kolder. The company is privately held and all the founders are managing the company’s daily operations. Fry’s prides itself on being the first Silicon Valley one-stop-electronics-shop for the savvy hi-tech business professional. There are over 50,000 items within each store and many more are available on the website. There are more than 30 stores in the United States, with the bulk of them being on the West Coast. The stores are different sizes, with the largest one being over 180,000 square feet.
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Here are the things about Fry's that we liked:
Fry's also makes it very easy to pay for your purchase. While they don't take any online payment such as PayPal, we found that they were set up to do money transfers, money orders and personal checks (if you purchase an item via mail), and gift cards or Fry's credit cards. They also make it very easy to do business with tax-exempt businesses.
One aspect of their product line that was beneficial was their items for existing electronics. We found that we could find batteries for most MP3 players and other accessories. Fry's also offered a barebones computer system for customers that might want to purchase something basic to start with. It's also possible to purchase electronics from Fry's in order to create a custom computing system.
We also felt like they had a selection of Apple computing products similar to that of the Apple Store. We looked at some of their computers, especially their MacBook Pro 15" Retina. With other retailers, such as Best Buy, we only found a few Apple models. Fry's has the latest MacBooks and iMacs available for customers, offering the newest systems that Apple has to offer.
Overall, we felt like Fry's was a great company to do business with. There were a couple of things, however, that we felt that they could do better on. These are listed as follows:
The most frequent complaint involved issues with products/service. Many customers had a hard time with the turnaround time on their repair. Other customers had an issue with trying to get in touch with a manager over their repair. Even though Fry's has a great reputation, better customer service can help address these complaints.
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I have bought items from Frys, especially for my tv. They have all of the items that come with the tv, but are hard to find at a little store. Great selection and good prices. I like that you can see what the installation looks like too.
Frys.com doesn't stand by their products. Recently I bought a piece of software for my computer that was going to speed it up. It completely did the opposite to my computer to the point where I had to do a complete system restore. It slowed down my computer until undid the install. After this mishap, I did a little research on the internet and found out that it is a known program to have side effects such as the ones that I had. I don't understand why Frys.com continues to sell this. I was refused a refund because I had already used the software, so alas I was stuck with a faulty software I purchased there. Won't do business again at Frys.com
What a horrible experience... With a recent order: - The product didn't arrive when stated. - Their phone number was busy for an entire morning. - A customer service agent was angry and rude (at 9:30 am in the morning). - Their website web response form gives "Bad URL" when you click submit. - Emails went unanswered. - Store wouldn't accept product return. The story is that I ordered a hard drive to back up a relative's computer. It arrived several days after the stated date when she had gone home. My only recourse was to return the product and pay the shipping, which was unfair under all the circumstances of late delivery, website failure, phone/email runaround and the store's refusal to accept. Ironically, they didn't even have the best price or quickest delivery - Amazon did. However, I've had good luck with Fry's and wanted to give them my business. I have to say that, Fry's has a long ways to go to adopt modern technology and customer experience techniques. They've lost my confidence and business for good.
Frys has one of the largest selections in the industry. They have great prices and great customer service.
We don't live close to a Frys, but when we want a great selection we make the trip to shop there. We never leave empty handed, and usually purchase more than what we came there for. Always receive great customer service.
Electronics heaven! This store needs to come closer to me! I am always able to find what I need at an amazing price!
Coolest atmosphere of most of the electronic stores I have been in. Loved going there with my family to buy our electronics.
Frys has great products but their prices are a little high.
Huge selection. Little difficult to find help in the store. Price match is good but store pricing is higher than most.
Always able to find any hard to find electronic item in the Fry's stores. Great service
Has some great deals on their products, but tend to be sold out on their items.