Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Crutchfield’s online catalog has its origins in the company’s first year of business, when sales were poor in 1974. During the first year, the company didn’t sell very many items. Bill Crutchfield, the owner, mailed out a questionnaire to find out why customers weren’t buying products, asking customers what the company needed to do better. Customers replied that they didn’t know much about car audio, and were scared by the thought of putting one in their vehicle. The questionnaire prompted Bill Crutchfield to start filling the catalog with useful information about car audio. The company built this experience into their corporate DNA, offering superior customer service to its clients. Since 1974, the company has put car audio components into over 12,500 cars. 

Top Ranked Companies

company logo
4.8
starstarstarstarstar_half
(425)
company logo
Best Buy chevron_right
4.2
starstarstarstarstar_half
(88)
company logo
Frys.com chevron_right
3.8
starstarstarstar_halfstar_border
(15)

The Good

  • Great customer service
  • Lifetime support
  • Extensive audio selection

We seriously felt that Crutchfield has one of the best customer service setups in the industry of online electronics stores. Here are some of the features of Crutchfield's superior customer service:

  • Free lifetime tech support for your audio products ($99 if your products were purchased somewhere else).
  • Free audio installation kits with most car audio products.
  • A generous 60-day return policy, however, the items must be returned completely packaged and undamaged.
  • An extensive knowledge base that includes installation guides and how to purchase product guides.

We liked that the lifetime support for products was also available if you purchased your product from another company. In our opinion, this is an indication of Crutchfield's dedication to customer service.

We liked finding an online electronics retailer that specialized in one market, specifically audio products. The online product catalog also has a very unique search feature, something that we didn't see in the industry. To search for the car audio that is appropriate for your vehicle, the website catalog prompts the customer to enter their vehicle manufacture year, the car brand, and the car make. The catalog will then present the customer with a complete listing of audio products that is appropriate for their vehicle.

We also liked the array of televisions and other products available through Crutchfield. Crutchfield has three different models of OLED TVs. The prices range from $3,499 to $9,999. We found it difficult to find a wide range of prices for OLEDs from other providers in the industry.

The customer experience with Crutchfield is also reflected by a positive reviews. The customer mistakenly selected the wrong type of wire harness. Crutchfield sent the client a free wire harness, the correct one, and did not ask the customer to return the faulty wire harness.

We also liked the extensive professional audio selection category. Here are some of the item categories that we found with Crutchfield's professional audio product selection:

  • PA Speakers
  • Audio recording equipment
  • A wide array of microphones
  • Monitors for recording and public performance
  • Computer recording
  • Pro Audio Headphones
  • Home recording solutions
  • Cables and Snakes
  • Stands, cases, racks and bags.

The website also included extensive articles and guides for each product category. One article described the benefits of having touchscreen displays as part of a car audio system. One audio talked about car audio factory sound processors and how a new stereo could be easily integrated with a factory sound processor. The article also gave customers options on how to decide whether or not they should keep their factory sound processor or purchase a new one.

The Bad

  • More information
  • More products for devices

We couldn't really identify any "negative" aspects of Crutchfield's website, but we did have a few suggestions to improve the site's overall functionality and appearance, as well as increase the overall customer experience:

  • For classic cars and motorcycles, we would like to see more "vintage" products available. Some of the electronics for classic cars had a digital display, limiting the "vintage" look of the radio display.
  • Increase the number of GPS units and resources available for motorcycles, as there are only two GPS types for motorcycles.
  • Better define how to package a product if it is going to be returned. The website doesn't give very good information for how to repackage a product and the amount of a restocking fee.

We wish that the catalog contained a bit more information on each individual product and how it might be integrated into an existing audio system. We were somewhat concerned by the factory sound processor article, as it read somewhat like a blurb trying to get the customer to purchase more Crutchfield equipment.
Even though Crutchfield is an audio component provider for cars, we would like to see more products such as smartphones, MP3s, and maybe even tablets that customers could hook up to their new stereo system, whether or not the item is for a home.

The Bottom Line

We appreciated our service experience with Crutchfield immensely. Here are the things that we liked about Crutchfield:

  • The great customer service, an idea that is built into the very core of their business operations.
  • The free lifetime support for products purchased directly from Crutchfield
  • The free installation gear that comes with most car stereo purchases.

We also liked the extensive knowledge base online. While the live chat is not a 24-hour feature, there are a ton of articles that are available to customers 24 hours a day. Also, the knowledge base is free. Some companies, such as Best Buy, require the customer to purchase Geek Support or a service plan to repair or install an item. Also, the free installation gear from Crutchfield is hard to beat.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.8
starstarstarstarstar_half

425 Reviews

Review Breakdown

5 star
90%
4 star
6%
3 star
1%
2 star
1%
1 star
1%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar
Greg Hayes
August 16th, 2019 Nashville, TN DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Bought a JBL speaker bar for a Samsung TV. It arrived on time and was just as advertised and works great.

starstarstarstarstar
Gary Story
August 16th, 2019 Mount Sterling, IL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Their products are the best quality. They supply you with everything you need to have a easy self install. Plus tech support if you need it.

starstarstarstarstar
Steve
August 14th, 2019 Shawnee, KS DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I don’t know that I’ve ever talk to a Technical support or a customer service person that wasn’t over and above the top to help me with anything I needed. 👍👍👍👍

starstarstarstarstar
Mark
August 14th, 2019 Simpsonville, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great product and recieved in good time

starstarstarstarstar
Mike
August 13th, 2019 Rogers, AR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Purchased a Marantz SR5013 with free two day shipping. Product arrived in two days. Was impressed with shrink wrap box covering. Had purchased a TV from another vendor and another shipper about the same time with free four day shipping. Arrived in ten days. Thanks Crutchfield.

starstarstarstarstar
Jimmy
August 13th, 2019 Ladson, SC

They were very quick to get my order to me but best of all they sent me step by step instructions for my vehicle.

starstarstarstarstar
Randy
August 13th, 2019 Oklahoma City, OK DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast shipping, good selection at a great price

starstarstarstarstar
Nbkacal
August 13th, 2019 Suisun, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good sale and fast shipping but would like for shipments not to show manufacturer and item info.

starstarstarstarstar
Maria P
August 11th, 2019 Kill Devil Hills, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love this company! Easy ordering. Fast shipping. Great prices

starstarstarstarstar
Randy Bowers
August 11th, 2019 Parlin, NJ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Get alerts when an item goes on sale. Fast free shipping, you can't beat that

starstarstarstarstar
Bob
August 5th, 2019 Montvale, NJ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ordered two soundbars/subs and surround speakers from Crutchfield. They showed up faster than expected and at a very competitive price. Great service, as usual.

starstarstarstarstar
Mark Wright
August 5th, 2019 Burbank, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Best Electronic’s website around. Exactly what you need without all the extra up sell ads and useless info. Customer service is second to none. I emailed a question to tech support in the evening and received a reply first thing the next morning. Even though I was able to find the answer to my question by reviewing their awesome videos on YouTube, their response was even more thorough than I expected. I’m a first time buyer and now a customer for life. Nice work Crutchfield and thank you! Mark Wright

starstarstarstarstar
Curtis
August 2nd, 2019 Moorcroft, WY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Site was easy to navigate. Filters let me get to what I was looking for in a timely manner. Overall experience was good

starstarstarstarstar
Allen
August 1st, 2019 Palm Beach, FL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Tatum, in customer service was very pleasant and knowledgeable. Order arrived as promised.

starstarstarstarstar
Carlos
August 1st, 2019 Columbia City, IN

good service, delivery in three days, fast, along with the instructions of the team and in good condition!

starstarstarstarstar
Mark Stanford
July 31st, 2019

Sales folks are very knowledgeable and friendly. They helped me pick out the right equipment for the price I was looking for. I would not hesitate to use Crutchfield for any of my home stereo needs.

starstarstarstarstar
Rich
July 29th, 2019 Buffalo, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The best Tech Support I have ever experienced.

starstarstarstarstar_border
Nic
July 29th, 2019 Stevenson Ranch, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I ordered thru the chat service on the web site. I ordered car speakers and I stated I did not want to do any customization. Well I did have to do a bit of customization (bummer), hence the 4 stars.

starstarstarstarstar
Jason Andrews
July 24th, 2019 Tucson, AZ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Needed advice to add outdoor speakers to a Sunbrite Veranda TV. Spoke with Tony who advised the Phase outdoor amp. Great purchase hooked up to TV and instant sound thru the speakers. Tony was very knowledgeable and helpful. Easy install.

starstarstarstarstar
Greg
July 24th, 2019 Vandalia, OH DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Top notch. Fast shipping and Technical support nice to talk to.

starstarstarstarstar
Matt Sherman
July 22nd, 2019 Beaumont, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I ordered online and everything was easy to navigate. I was offered assistance through email several times. Product was shipped and delivered in a timely manner . Product was received as it was described.

starstarstarstarstar
Charles Craig
July 22nd, 2019 Edmonds, WA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Was wonderful to be able to change my car stereo. So easy with the crutch field wiring harness. It was just plug and play as advertised. Thank you so much Crutchfield.

starstarstarstarstar
christopher evans
July 22nd, 2019 Washington, DC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

they are simply the best im always happy with my order anytime i buy something from them ! thank you again

starstarstarstarstar
MikeB-Pgh
July 22nd, 2019 Bethel Park, PA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I purchased a new Canon EOS RP camera, and as always was delighted with Crutchfield's service. Web site is easy to use and provides a lot of great information, price was good, order was easy to place, communication was excellent, product was shipped promptly and well packed. I've never had a bad Crutchfield experience.

starstarstarstarstar
Daren Walker
July 22nd, 2019 Traphill, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Certainly the way to go for proper install!!!

starstarstarstarstar
Barnabas Bazemore
July 22nd, 2019 Chipley, FL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

whats advertised and purchased at Crutchfield is great audio and video products at nice affordable prices love the specials if you love good quality or a professional who want the best then this is the place for you to check out

starstarstarstarstar
Robin Johnson
July 22nd, 2019 Casper, WY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have never once had a problem with these guys best car audio shop in the world

history
starstarstarstarstar
Chad Evans Wyatt
July 19th, 2019 Washington, DC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Effortless. I really didn't rely on your expertise for this transaction, but was extremely happy to discover the specific component.

starstarstarstarstar
Teresa Brown
July 19th, 2019 Havana, FL

First time buying from Crutchfield, I was very impressed on the service and staff fast shipping and excellent product I purchased

starstarstarstarstar_border
Chase
July 19th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I bought some speakers. They were delivered on time and with all the adapters necessary for a smooth install.

starstarstarstarstar
Randy B
July 16th, 2019 San Jose, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

1st off the website is very easy to navigate. The prices and selection are already great, then they have special offers all the time. I bought 2 pairs of speakers for 50% off with purchase of the deck i needed. But what i liked the most was how detailed the included instructions are. They were specific to my car with pictures to guide you through each step. Even as a guy that does his own engine swaps, this helps out a lot when trying to make sure you don't break any interior panels during install. Thank you!

starstarstarstarstar
Phillip
July 15th, 2019 St. Petersburg, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service. Great experience and Shawni was very helpful. I’ve bought from Crutchfield since the mid 80’s. It’s good to have a company you can count on!

starstarstarstarstar
Chad
July 15th, 2019 Newport News, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Placed a call prior to making the purchase. Representative recommended a couple options that would meet my requirements. Purchased one of the suggested models and it performed exactly as I was anticipating.

starstarstarstarstar
Greg in Savannah
July 15th, 2019 Savannah, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

To Quote Tina Turner....... “Simply the best”!!! Price, Customer Service , Tech support, I’ve used them all. Running a business is not easy.... but it’s important to do what you say you are going to do! Crutchfield does!!

starstarstarstarstar
Rex Ruth
July 11th, 2019 Glenwood, IA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy ordering. Great price. Fast delivery.

starstarstarstarstar
Earl Goodrich
July 11th, 2019 Milwaukee, WI DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've never had a problem and can proudly say that when I needed help or advice their people were courteous, knowledgable and very professional. Every product I have purchased has arrived fast and well packed. You can't go to Best Buy and get service like this ever. Crutchfield is a great choice and if they don't handle what you're looking they will try and help you with advice as to where to look or even possibly go, you can't go wrong with Crutchfield, good luck in your future purchases.

starstarstarstarstar
Ryan C
July 8th, 2019 Southampton, PA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Crutchfield has always been great! Super friendly, super helpful and fast shipping!

starstarstar_borderstar_borderstar_border
Adam Earley
July 5th, 2019 Oconto, WI DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I received some faulty parts with my order which is never good. They are shippinge new parts but I have to send the old ones back in 2 weeks. What sucks is I'm working out of town so I might not get a chance to try the new harness. They are sending it 2 day shipping but that probably won't include Saturday. Kinda BS if you ask me. Now the good part is the service tech who helped me with this issue was amazing. I don't know how name but he deserves a raise.

starstarstarstarstar
Wesley Odom
June 28th, 2019 Rincon, GA

Everything was as it should be. The speakers did not disappoint, as you expect from Klipsch. Shipping was fast and on time. Great purchase overall.

starstarstarstarstar
Shirley Granger
June 26th, 2019 Scooba, MS

The radio was received in a timely manner. You are were kind, considerate, and very helpful. I really appreciate the pride you display in your profession. That is very rare these days.

starstarstarstarstar
Ted Lawson
June 26th, 2019 Knoxville, TN

Needed an antenna for my TV to get rid of expensive cable; called Crutchfield from a recommendation from a sister; ordered the product; it arrived on time! Good Job!!

starstarstarstarstar
richard
June 24th, 2019 College Park, MD DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

web site it easy to use and informative, service is excellent!

starstarstarstarstar
DS
June 24th, 2019 Columbia, MO DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Crutchfield is great to deal with!! Excellent communication, fast shipping, and tech support.

starstarstarstarstar
James N
June 19th, 2019 Bayville, NJ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Crutchfield is the best company for all your electronics needs . They have great products and great customer support and service. They also have a no hassle return policy . I highly recommend them .

starstarstarstarstar
Richard
June 19th, 2019 Chesapeake, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I live in VA so I had next day delivery on car stereo system. Delivery was prompt and packaged well. With purchase of stereo, the custom wiring harness and mounting bracket were included. The installation and wiring instructions were easy to follow and the removal of the old system and installation of the new receiver were completed in about 30 minutes with no issues. This was not the first system I've purchased from Crutchfield and have always had a great buying experience. I would highly recommend.

starstarstarstarstar
Kenny Lim
June 19th, 2019 Woodbridge, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Parts received very fast. Easy installation. Great prices. Extremely happy!

starstarstarstarstar
Trey
June 19th, 2019 Fitzgerald, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The guys were very helpful and I will always do business with these great people!

starstarstarstarstar
Volvo S60/XC90
June 19th, 2019 Pioche, NV DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Used provided wiring adaptor for Volvo S60 Absolutely no problem. Easy to follow install instruction. Works flawlessly. Good price and with deep discount on install kit beats Amazon. So good bought another and will buy a third soon.

starstarstarstarstar
Mary Huling
June 19th, 2019 Vero Beach, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was very pleased with my experience . Craig helped me and was great answering my many questions. My Bose wave radio/ cd player arrived very quickly! Great company I would order from them again! Happy in Florida!!

starstarstarstarstar
Kevin L
June 19th, 2019 Philadelphia, PA

I ordered a Kenwood radio and forgot to select the additional parts needed. I called Crutchfield the next day and they shipped out the other parts with no hesitation or cost. Great Customer Service and delivery on time 2 days