Contact A Company$100 Satisfaction Guarantee keyboard_arrow_right

Crutchfield

Crutchfield Logo

Crutchfield

60 Day Return Policy

Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Crutchfield’s online catalog has its origins in the company’s first year of business, when sales were poor in 1974. During the first year, the company didn’t sell very many items. Bill Crutchfield, the owner, mailed out a questionnaire to find out why customers weren’t buying products, asking customers what the company needed to do better. Customers replied that they didn’t know much about car audio, and were scared by the thought of putting one in their vehicle. The questionnaire prompted Bill Crutchfield to start filling the catalog with useful information about car audio. The company built this experience into their corporate DNA, offering superior customer service to its clients. Since 1974, the company has put car audio components into over 12,500 cars. 

The Good

  • Great customer service
  • Lifetime support
  • Extensive audio selection

We seriously felt that Crutchfield has one of the best customer service setups in the industry of online electronics stores. Here are some of the features of Crutchfield's superior customer service:

  • Free lifetime tech support for your audio products ($99 if your products were purchased somewhere else).
  • Free audio installation kits with most car audio products.
  • A generous 60-day return policy, however, the items must be returned completely packaged and undamaged.
  • An extensive knowledge base that includes installation guides and how to purchase product guides.

We liked that the lifetime support for products was also available if you purchased your product from another company. In our opinion, this is an indication of Crutchfield's dedication to customer service.

We liked finding an online electronics retailer that specialized in one market, specifically audio products. The online product catalog also has a very unique search feature, something that we didn't see in the industry. To search for the car audio that is appropriate for your vehicle, the website catalog prompts the customer to enter their vehicle manufacture year, the car brand, and the car make. The catalog will then present the customer with a complete listing of audio products that is appropriate for their vehicle.

We also liked the array of televisions and other products available through Crutchfield. Crutchfield has three different models of OLED TVs. The prices range from $3,499 to $9,999. We found it difficult to find a wide range of prices for OLEDs from other providers in the industry.

The customer experience with Crutchfield is also reflected by a positive reviews. The customer mistakenly selected the wrong type of wire harness. Crutchfield sent the client a free wire harness, the correct one, and did not ask the customer to return the faulty wire harness.

We also liked the extensive professional audio selection category. Here are some of the item categories that we found with Crutchfield's professional audio product selection:

  • PA Speakers
  • Audio recording equipment
  • A wide array of microphones
  • Monitors for recording and public performance
  • Computer recording
  • Pro Audio Headphones
  • Home recording solutions
  • Cables and Snakes
  • Stands, cases, racks and bags.

The website also included extensive articles and guides for each product category. One article described the benefits of having touchscreen displays as part of a car audio system. One audio talked about car audio factory sound processors and how a new stereo could be easily integrated with a factory sound processor. The article also gave customers options on how to decide whether or not they should keep their factory sound processor or purchase a new one.

The Bad

  • More information
  • More products for devices

We couldn't really identify any "negative" aspects of Crutchfield's website, but we did have a few suggestions to improve the site's overall functionality and appearance, as well as increase the overall customer experience:

  • For classic cars and motorcycles, we would like to see more "vintage" products available. Some of the electronics for classic cars had a digital display, limiting the "vintage" look of the radio display.
  • Increase the number of GPS units and resources available for motorcycles, as there are only two GPS types for motorcycles.
  • Better define how to package a product if it is going to be returned. The website doesn't give very good information for how to repackage a product and the amount of a restocking fee.

We wish that the catalog contained a bit more information on each individual product and how it might be integrated into an existing audio system. We were somewhat concerned by the factory sound processor article, as it read somewhat like a blurb trying to get the customer to purchase more Crutchfield equipment.
Even though Crutchfield is an audio component provider for cars, we would like to see more products such as smartphones, MP3s, and maybe even tablets that customers could hook up to their new stereo system, whether or not the item is for a home.

The Bottom Line

We appreciated our service experience with Crutchfield immensely. Here are the things that we liked about Crutchfield:

  • The great customer service, an idea that is built into the very core of their business operations.
  • The free lifetime support for products purchased directly from Crutchfield
  • The free installation gear that comes with most car stereo purchases.

We also liked the extensive knowledge base online. While the live chat is not a 24-hour feature, there are a ton of articles that are available to customers 24 hours a day. Also, the knowledge base is free. Some companies, such as Best Buy, require the customer to purchase Geek Support or a service plan to repair or install an item. Also, the free installation gear from Crutchfield is hard to beat.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.8

starstarstarstarstar_half
216 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:
starstarstarstarstar
Thad Az
December 13th, 2018 Chandler, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

On time delivery of product ordered and good deals on specials .

Helpful?
starstarstarstarstar
Tech buyer
December 12th, 2018 New York, NY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good prices. Clear indication of availability. Excellent communication regarding delivery, and quick delivery time.

Helpful?
starstarstarstarstar
Cory lawler
December 13th, 2018 Merritt Island, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I purchased a 86 “ tv, onkyo receiver. Then a sonos command unit and eero WiFi. Norm is fantastic!!! He helped me decide on the best options without draining the bank. Julia in tech support has the patience of a saint. I’m not a techy person. She walked me through set up. I can’t say enough nice things about Crutchfield!

Helpful?
starstarstarstarstar
Jeff
December 12th, 2018 Overland Park, KS DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fantastic service as always. Product delivered on schedule and a good price. Thank you

Helpful?
starstarstarstarstar
Brad
December 11th, 2018 Lake City, MI DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My item arrived quickly and in pristine condition. I haven’t hooked it up yet so not sure on functionality. I certainly have high hopes! The price was unbelievably low!

Helpful?
starstarstarstarstar
Erin
December 11th, 2018 Cheltenham, PA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ordering was easy and delivery was supper fast. These are Christmas gifts so the installation has not occurred.

Helpful?
starstarstarstarstar
Jim
December 11th, 2018 Tallmadge, OH DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to work with and great online support!

Helpful?
starstarstarstarstar
DDH
December 11th, 2018 North Andover, MA

Real easy and quick. Great experience and will be again.

Helpful?
starstarstarstarstar
Josh Welch
December 11th, 2018 Mabank, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have used Crutchfield several times over the years and I am always pleased with their quality products and great selection. Their customer service is top-notch and shipping is always fast. I will continue to use them in the future for all of my audio needs.

Helpful?
starstarstarstarstar_border
Jeff
December 7th, 2018 Murfreesboro, TN DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Speakers sound really good. Metra connectors are spot on. Installation brackets were so-so.

Helpful?
starstarstarstarstar
Travis
December 7th, 2018 Saint Paul, MN

Awesome company! Great deals for the holidays & with free installation gear it takes the guesswork out of ordering

Helpful?
starstarstarstarstar
Paul Vink
December 7th, 2018 Hudsonville, MI DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent products with good sale prices.

Helpful?
starstarstarstarstar
Kelly
December 3rd, 2018 Meridian, MS DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

The website was really great to get around and easy to order. The product came in just as stated! Thank you!

Helpful?
starstarstarstarstar
Steven Bilbrey
December 3rd, 2018 New Braunfels, TX

The customer service is amazing! They sat on the phone with me for 2 hours helping me pick out the right stereo system for my 2004 Jeep TJ. Thx!

Helpful?
starstarstarstarstar
Jerry Torres
December 3rd, 2018 Lubbock, TX

This company has great merchandise at a great price. They go above and beyond to make sure the items you purchase are going to fit your vehicle. I will definitely recommend this company to friends and family.

Helpful?
starstarstarstarstar
Rick Botti
December 3rd, 2018 Andover, CT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

First of all, huge shoutout to Hogan. When I called, I really didn’t know what I wanted. Together we went through the options, he asked me what was most important to me in the system I was looking for, and with his help we nailed it! I couldn’t be happier. The Pioneer FH-S701BS receiver, Infinity speakers, and that Sound Ordnance subwoofer is awesome. Thanks for all your help.

Helpful?
starstarstarstarstar
Clau
December 11th, 2018 Miami, FL

Excellent and courteous service! So happy with my purchase and very fast delivery. I've already recommended Crutchfield to friends and family.

Helpful?
starstarstarstarstar
Wil
December 3rd, 2018 Mableton, GA

I was Christmas shopping for my younger granddaughter and looking for a good wireless headphones with a special color.I was directed to Crutchfeild site and found the color that she might like,so ordered it and the item was had free shipping and was at my doorstep in 2 days.Received great service and a great price.

Helpful?
starstarstarstarstar
Len
December 3rd, 2018 Portland, OR DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

A hard to get order filled correctly - with great efficiency. I do not buy often from Crutchfield, but over the past 27 years, I have never been disappointed.

Helpful?
starstarstarstarstar
Black Hills Hillbilly
December 3rd, 2018 Lead, SD DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Ordering was simple and arrived 3 days later. Replacing stock front door speakers and they provided additional informational sheets to explain taking door panels apart. Thank you Crutchfield !

Helpful?
starstarstarstarstar
Danl
November 30th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great products with accurate descriptions and fantastic support.

Helpful?
starstarstarstarstar
Daniel Marien
November 30th, 2018 Melbourne, FL

Excellent product (Marantz HD CD-1), shipped speedily. I also appreciated the advice available on the website for CD players and headphones. I will surely do business again with Crutchfield. Thank you.

Helpful?
starstarstarstarstar
Fernie
November 30th, 2018 Tulare, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Best online purchase experience I have ever had. Great deal on speakers and accessories which came quickly and well packaged. Called customer service for a quick technical question and got through quickly and with great info. Will shop here again soon.

Helpful?
starstarstarstarstar
leland allison
November 28th, 2018 Travelers Rest, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

easy to navigate website, easily found what I was looking for and got @ 50% off on black Friday. Doesn't get any better!

Helpful?
starstarstarstarstar
Craig C.
November 28th, 2018 Bedford, TX

I am writing to share my awesome experience with Crutchfield. I made a recent purchase of a BT45-TOY bluetooth add on for my 2006 Lexus ES330 sound system. I saw an item on Amazon and Crutchfield. Gordo mentioned that they price matched if item was sold and shipped by Amazon. He did the research on my item and verified it was correct for my car. I had no reason to wait any further and mad the purchase. I haven't installed the unit yet but feel so ready. I even received the installation instructions for my car including the speakers and their info. Thank you Gordo and thank you Crutchfield. You have won me over as a customer and I will share the positive experience with others.

Helpful?
starstarstarstarstar
JamesTB
November 27th, 2018 Lugoff, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easiest website to use, with everything that would fit my car along with the install kit. The emailed instructions were easy to follow. My order arrived within two days. I am a repeat customer.

Helpful?
starstarstarstarstar
Ann
November 26th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great pricing. Quick delivery! Quality merchandise.

Helpful?
starstarstarstarstar
Larry
November 26th, 2018 Braidwood, IL

I ordered 4 kicker speakers for my 2008 Chevy impala. Shipping was fast! All the brackets and oem wiring adapters were included also. Everything fit perfectly. Thanks!!

Helpful?
starstarstarstarstar
Mick
November 26th, 2018 Glen Cove, NY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Crutchfield made my purchase easy as could be! Actually ordered the wrong unit initially, but one call to cust service and the initial order was cancelled and the correct one placed....2 days later I had my new unit, and the prices are more then competitive!!

Helpful?
starstarstarstarstar
Budd
November 26th, 2018 Cheyenne, WY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Awesome products and great technical service by very knowledgeable staff.

Helpful?
starstarstarstarstar
Ron C.
November 26th, 2018 Champaign, IL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've always had excellent service from Crutchfield. This current order went just the same. They have the product lines I'm interested in and everything was included for my install (mounting brackets, connectors, instructions). With other companies, that would have cost extra. I'm sold on Crutchfield. Great folks!!!

Helpful?
starstarstarstarstar
Kenneth Atchisson
November 26th, 2018 Wentzville, MO DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service, fast shipping and support

Helpful?
starstarstarstarstar
Robert
November 26th, 2018 Saint Ignatius, MT

Amazing really, excellent service excellent follow through and the product worked as expected.

Helpful?
starstarstarstarstar
cRae42
November 21st, 2018 Cheboygan, MI DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fastest shipping on the internet!! GREAT customer service. Knowledgeable helpers.....they know their products and can give you informed help.

Helpful?
starstarstarstarstar
R W Haley
November 19th, 2018 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are Quick and Efficient, quality product!

Helpful?
starstarstarstarstar_border
M4Performance
November 19th, 2018 Canby, OR DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service and a wide range of products.

Helpful?
starstarstarstarstar
John Ford
November 15th, 2018 Lewistown, OH DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It was a very pleasant experience with them. Easy to understand and very easy to install.

Helpful?
starstarstarstarstar
Paul Costa
November 13th, 2018 Smethport, PA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've been buying from Crutchfield for over 30 years. They've never disappointed me; from the expert customer service and help picking out compatible products, to the excellent shipping and delivery process. I tell everyone who asks, "Crutchfield is the L.L. Bean of electronics!"

Helpful?
starstarstarstarstar
William Scruggs Jr
November 13th, 2018 Washington, DC DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The ordering and shipping was excellent. I am only displeased with the product as it in no way measured up to what was depicted as.

Helpful?
starstarstarstarstar
Gordon Thomas
November 12th, 2018 Chesterfield, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great products and very helpful with tech support

Helpful?