- Free trial
- Mobile and web options
- Customer service
Unlike many of their competitors, Total Defense does not offer a free trial of their backup services. Not having this capability, prospective customer are not able to test the software to see if it meets their needs.
The company offers a generous 60 day money back guarantee for all of their software, customers must use the same billing and contact information which they used to purchase the product. Those requesting a refund should also provide their original order number for an expedited refund.
- 1 year - $59.99
- 2 years - $94.99
- 3 years - $119.99
Customers purchasing Total Defense's online backup receive 25GB of cloud storage and backup. The software is compatible with Windows, but not Mac, Android or iOS devices. Total Defense's subscription is only valid for one device per license, so families with multiple Windows computers which they want to backup must purchase additional subscriptions per machine.
The Review Team uses independent test results whenever possible to determine the performance and speed of a company's software and how it affects users' computers. There are no such reports for Total Defense. The company does not report on their speed other than stating that the software does not affect performance greatly and the uploads are performed in small packets of information.
As such, the Review Team cannot adequately rate Total Defense's performance.
Mobile and Web Options
As with all computer products, systems which are more up-to-date will obviously perform better. Total Defense publishes their minimum system requirements for Windows (XP, Vista, 7, 8/8.1 and 10) as being 2GB of Ram, 1GHz or better processor, Internet Explorer 8 or higher, 650MB available hard disk space, 1024x600 minimum resolution, internet access and with a CD or DVD drive (if using an installation disk).
While supporting Windows heavily, the company does not offer solutions for Mac or mobile devices. In addition, in today's world of multiple browsers, the limitation of Internet Explorer is severely limiting. Users should be able to access their files from any browser, but Total Defense is rather limited.
Total Defense states that they take all precautions necessary to protect their customer data, at all times with encryption occurring before a file leaves the subscriber's computer, with only the latest changes being transmitted. The company does not disclose online or via their customer service agents. Representatives from Total Defense only state that they use the highest level of security possible. As such, the lack of information does not give the Review Team enough information to rate Total Defense on this criterion.
Total Defense publishes an email address directly on their website ([email protected]) to which customers can direct customer support requests. There are reports of this email bouncing from customers, and the Review Team was able to confirm that this is the case. In addition to providing support via email, the company offers phone support for customer service and technical issues and a self-help portal for technical support only. The company does not answer questions or provide any support via their social media channels or via live chat like many of their competitors.