- Backup frequency
- File sharing
- Other versions
- Extra features
SpiderOakONE is available in monthly or annual subscription terms which are automatically renewable at the end of the term. All of the plans include unlimited data and devices.
- 30GB - $7/month or $79/year
- 1TB - $12/month or $129/year
- 5TB - $25/month or $279/year
SpiderOak also offers products from Groups (family, teams, small businesses, etc.) and businesses. These plans require a minimum number of users and may have a setup fee. The group/enterprise plans include collaboration features and unlimited files, folders, backups and devices.
- Free Setup - $9/user per month
- Simplified Fast Start
- Minimum 10 Users
- Unlimited Files
- $299 Setup - $5/user per month
- Active Directory (LDAP)
- Minimum 100 Users
- $599 Setup - $5/user per month
- Active Directory (LDAP)
- Minimum 500 Users
SpiderOak has a company wide no-refund policy, but want their customers to be satisfied. The customer service department offers refunds on a case-by-case basis, at their discretion.
SpiderOakONE is not the least expensive option, but they are not the most expensive either. Their pricing is competitive with providers offering similar space and features.
Frequency of Backups
SpiderOakONE features both scheduled and automatic or continuous backups. Users first determine which files that they want the software to keep backed up and include them in their initial backup, otherwise known as seeding. After this backup is complete, SpiderOakONE monitors these files for changes and automatically saves the changes as a current backup. Users can perform backups on demand or add files to the backup at any time with the web interface.
SpiderOakONE allows users to sync folders between devices with their HIVE folder. Any file which is placed into the HIVE folder is automatically accessible on all the user's devices which have a current installation of SpiderOakONE.
SpiderOakONE is one of the leaders in file sharing. Users are able to securely share any file or folder with whomever they want. These files are all password protected by default. WHile many other companies offer their customers the option to password protect shared files, there are no others which do so by default. SpiderOak is very concerned about their users' privacy and protect their data in industry-unique ways.
SpiderOak has an innovative feature known as ShareRooms. Files placed into ShareRooms are accessible for viewing and downloads only from any web browser. Users can create an unlimited number of ShareRooms to organize their shared files and all files shared in the ShareRooms are Read Only. Users can use their ShareRooms to share files with family, friends, colleagues, and even use them to create digital portfolios to accompany their resume. Each ShareRoom is individually encrypted and not available to those who are designated recipients for a user's other ShareRooms.
Sharing is not available from SpiderOaksONE's mobile apps.
SpiderOakONE saves previous versions of backed up files. The company does not disclose the exact timeframe which they have of deleting files, except to say,
"Changed your mind and need an earlier version of your file? SpiderOakONE is always keeping track of your historical versions for you. If you want the version of a particular files from three months ago, it's right there. Click download and the file is copied then decrypted onto your computer. Unlike some services, we call all your history and it's stored online so you can get going again."
SpiderOakONE is one of the most secure options for online backup. The company encrypts files before they are tramsitted to their servers and the files remain encrypted while they are on their servers. They use layers of encryption, one of them being the secure 256-bit AES protocol.
No SpiderOak employee has access to customer files. This policy is well explained on their website, which they call "Zero Knowledge." When customers download and install SpiderOak on their machines, they create a personal encryption key. This key is the only way to unlock files which are stored on SpiderOak's servers. It should be noted, however, that this added security comes with one caveat - if the customer loses or forgets this key, no one can assist them to reset the key and their files remain locked from everyone (including themselves) until they can remember the personal encryption key.
SpiderOakONE is offered in five languages other than English - Spanish, French, German, Portuguese & Russian.
Users can backup their external hard drives, removable devices and network volumes using SpiderOakOne.