Nomadesk offers their new customers a fully-featured 14-day free trial. The company does not require that those requesting a trial enter billing information, all that is needed is a valid email address as well as a quick download. Users are prompted to create their first vault and to create a secure password in order to upload files to or sync their computer to their vault.
During the trial, a link is displayed at the top of the user dashboard which alerts the member to the number of days left in their trial, and upon clicking, they are taken to a page at which they can upgrade to a paid membership. At the end of the free trial, users who have not upgraded are given a courtesy extension of holding files for 30 days, before the files are purged from the Vault and permanently deleted.
Nomadesk offers their customers two choices for the term of their billing – monthly or annually. Customers electing to pay monthly will be charged $10 each month, and those paying annually are charged $108/year. Nomadesk offers a choice of VISA, American Express or MasterCard payments for their customers.
Nomadesk does not limit storage space or bandwidth for any of their customers. They do, however, reserve the right to do so if they determine if a user is using too much data according to their terms of service. The Review Team was not able to receive additional information or specifics on what constitutes a violation to the company’s terms and conditions other than the data use is evaluated on a case-by-case basis.
Users are able to easily synchronize both business and personal computers to their Nomadesk Vault(s).
Nomadesk excels in file sharing and available options. Users can designate certain files or folders with several options, including password protection and read-only. In addition, each Vault is assigned a unique email address so that users can easily share files by simply emailing them to the address for automatic addition to the cloud storage. Users may also share files via Facebook and Twitter with URLs.
Nomadesk’s mobile apps are fully able to send and receive shared files as well as edit these files. There may be compatibility issues with some Android devices and Office files, and an additional support app may be needed, however.
Nomadesk features an Online Trashcan, to which all previous versions of a file are stored for at least 14 days. Users can retrieve the files from the Online Trashcan during this time and restore then to their Vault.
Mobile and Web Options
Nomadesk offers their customer full-featured mobile apps for both Android and iOS devices. Users can share, retrieve, and edit files directly from the app. There are some Android users who need to download supporting apps in order to edit Microsoft Office files stored in the Vault though.
Despite previous versions of Nomadesk’s Vault being unsecure, the company’s upgrades have included 256-bit encryption for all files and folders in the cloud as well as during transmission. Users are able to upload their files and determine its permissions, while maintaining 100% secure connections.
Nomadesk adds storage redundancy for users as an additional protective measure and keeping files safe and secure. All files are stored in multiple servers at different physical locations.
Nomadesk offers an innovative solution for lost devices in that users are able to wipe the device of personal data, which is called Theftguard Remote Wipe. Each device which is backed up by Nomadesk is assigned a unique identifying number. This identifier, in partnership with the Theftguard Remote wipe enables users to locate or track the device via Google Maps, in an attempt to locate it for the proper authorities to retrieve.
Frequency of Backups
Nomadesk offers a simple interface for syncing files with intuitive drag-and-drop features. With their proprietary DeltaSync, only the changes of previously backed-up files are saved, increasing performance.
However, there are several limitations to the service in that users cannot schedule automatic backups and the synchronization can only occur when users are connected to their Nomadesk user interface and the Vault. Many of their competitors offer automatic backups, so that users need not worry about forgetting to backup important files.
Whenever possible, the Review Team uses independent speed/performance test results in order to compare companies and how their software affects a computer’s performance. As Nomadesk has recently updated their offerings, there is little data available from independent sources.
There are reports from actual customers about their experiences with the software which is downloaded and necessary to upload files into the Vault and to manage their files. Reports vary in their information, but a common statement is that the software itself can run in the background and start automatically. When this option is selected, computers are more affected as far as their performance. Additionally, there are reports of large uploads taking more time that expected. With any app which is dependent on web connectivity, it is important to realize that computers which are more up-to-date with their processors and RAM will run better than the ones recused from the neighbor’s garage sale. This is not to say that Nomadesk will not work on older systems and slower ISP speeds, rather that it is designed to run most smoothly on devices which are newer. Users have the option to perform their upload tasks when their system is idle, which allows for all of the computer’s resources to be dedicated to the backup, speeding up the process.
Due to the lack of reliable independent information about the ability of Nomadesk’s software to work with systems and how it affects their performance, the Review Team cannot rate the software on this particular criterion.
Nomadesk, being based in Belgium only offers customer support during the hours which the company is open in Belgium. This adds significant difficulty in contacting the company for support. Users are able to receive help by online chat (or leaving a message), email phone or via a fairly comprehensive Knowledge Base.
Adding to the difficulty of only working within hours on a different continent than their American customers is coupled with the fact that nowhere on the company’s website do they publish their hours, so many are left wondering about when the best time is to contact the company.