- Free trial
- Backup frequency
- Other versions
- Customer support
My PC Backup posts "Try Us Free" and references a free version several places on their website, yet gives no information to customers about this subscription. Features/limitations as well as terms for this free trial are not disclosed. My PC Backup's sister company, Backup Genie offers a 14-day trial, and much is similar between the two companies. Although without better transparency about the free account, the Review Team cannot rate the company on this feature.
My PC Backup offers three plans from which customers can choose. There are discounts for subscribing for longer subscription terms. Unlike many of their competitors, the best discount available of a 24-month term is only available for the first billing term and all 24-month plans are automatically converted to annual plans after the first term. This information is disclosed, but only in the company's extensive terms documents. As such, there is much confusion about billing which results from this unusual policy.
My PC Backup publishes the following statement about their pricing policies: "Prices may change in a short notice. Please contact [email protected] for a full breakdown of prices and any current discounts available."
Home/Pro Plan - 75GB
- Monthly - $8.69/month
- 6 Month - $44.64/six months ($7.44/month)
- 12 Month - $74.28/year ($6.19/month)
- 24 Month - $134.64/every other year ($5.61/month)
Premium Plan - 250GB
- Monthly - $9.94/month
- 6 Month - $52.14/six months ($8.69/month)
- 12 Month - $89.28/year ($7.44/month)
- 24 Month - $148.56/every other year ($6.19/month)
Ultimate Plan - 1TB
- Monthly - $12.44/month
- 6 Month - $67.16/six months ($11.19/month)
- 12 Month - $119.28/year ($9.94/month)
- 24 Month - $208.56/every other year ($8.69/month)
My PC Backup accepts the following payment methods: Mastercard, Visa, American Express, Discover and Paypal.
My PC Backup lists several add-on fees, most of which are heavily upsold during the checkout process. These additional features are included with many other providers' packages, and their addition to the package rapidly increases pricing for MY PC Backup's subscribers.
The following is a list of additional features and their annual prices. For ease of comparison, the Review Team marked features which are usually included with other companies packages at no additional cost with a bold font.
- Supercharged Backups - $49.90
- Previous Version Plus - $99.90
- Additional License - $59.90
- Sync Folder 5GB - $31.90
- Sync Folder Premium 10GB - $99.90
- Sync Folder Platinum 20GB - $195.90
- Priority Support - $2.00
- Hourly Backup - $39.90
- Recycle Bin - $15.90
- Network Drive Support - $199.90
- Automatic Video Backup - $29.90
- 5GB Max File Size - $39.90
- External Hard Drive <= 500GB - $79.90
- External Hard Drive > 500GB - $159.90
Frequency of Backups
My PC Backup primarily uses automatic (continuous) backups. This is accomplished by the user creating a large initial backup of all the files which they would like the software to monitor, and after that initial upload is complete, the software monitors those files for changes, incrementally backup up files.
There have been several customer complaints that the software did not backup their files and when they went to restore files which they had previously designated for backup, that the files were not available, as they were never backed up. Others allege that the company sent them emails stating that there were problems with their servers and files were lost.
As far as how My PC Backup manages prior versions, the company again lacks transparency as to the specifics of how long they keep prior versions and for whom. The company lists saving file versions as a premium add-on feature, so it is unclear if there are previous versions which are kept without the upcharge.
My PC Backup uses the 256-bit AES encryption protocol when transmitting files. This is the most commonly used in the industry, and is often referred to as the same encryption that banks use. My PC Backup only discloses that they store files on a third-party server. Being that their parent company, The Endurance Group International owns several hosting companies, it is likely that this storage is at one of My PC Backup's sister companies. The general lack of transparency leaves more questions than answers.
There are several complaints about the quality of My PC Backup's customer support which range from poor service to being non-existent. As has been seen, the add-on fee for priority customer support is stated without explanation of what this means. The company states that they offer 24/7 customer support, but their customers speak differently, often waiting for days/weeks for a response without receiving one.