- Other versions
- Mobile and web options
- Customer support
- Extra features
The Review Team attempts to use independent speed or performance tests whenever possible to compare a company's speed and performance while performing backups. In some instances, this is not possible, as the company's software has not been tested for these factors independently. In most cases, a company publishes random, nebulous statements, such as "high-speed transfer" to describe their speed and performance.
While My Other Drive does not have independent test results, they are more helpful and transparent when discussing their speed and its various limitations. The company acknowledges the discrepancy between download and upload speeds, which is a direct result of ISP providers tailoring their resources to match traffic patterns, since most traffic online is downloading, rather than uploading. However, in the case of backing up files, the upload speed is the one which is more important. Since speed is highly dependent on a user's ISP, My Other Drive has a unique solution to the slower upload speeds in that customers may mail a portable device (with a minimum of 2GB to be backed up) to the company and they will backup the files included on the drive at no additional cost. Users are required to pay shipping both for sending the drive as well as for return postage. This option works particularly well for initial backups, which can be more space intensive.
My Other Drive does not support other versions of files, so users are not able to restore a previously-backed up version of a file or folder to their computer. This limitation is uncommon, as most companies allow multiple versions of a file to be stored online.
Mobile and Web Options
It is notable that My Other Drive has yet to offer a dedicated mobile app, so users are not able to access or backup their files from a mobile app. Users are able to access shared files from any internet-connected device, with the ability to view photos easily from backed-up files.
Any file may be downloaded from a browser session, but My Other Drive does not include the capability to view downloaded files from the source - e.g. watching media, etc.
My Other Drive offers encrypted connections for all of their plans. They encrypt the data before it is transmitted and at the end server as well. The encryption used is AES 128 bit encryption. The leaders in the industry use at least 256 bit encryption, so this feature could bear some improvement to be comparable with the highest-rated providers.
My Other Drive offers support via an online form and email for their subscribers as well as through an extensive FAQ on their website. The level of actual support is one which many customers complain about, with several customers stating that they waited for days without receiving help from the company. In an industry which is run for a computer, and the varying levels of comfortability with technology, My Other Drive would do well to add more methods to receive support, such as phone or an online chat option. Many of their competitors offer one or both of these and are more accessible to their customers.
My Other Drive does not offer much in the way of extra features beside the option to mail a device in for the company to backup to avoid long waits in a session. This benefit only costs the rate of shipping (both ways) and can only be done with files/folders totaling over 2GB. While this is unique and addresses the performance issues that uploading large files can create, it gives the potential customer reason to doubt the performance of their software and how it will affect their system.