- Free trial
- Backup frequency
- Other versions
- Customer support
- Extra features
Carbonite offers all new customers a 15-day full featured free trial so that they may determine if the service is right for them. In order to receive the free trial, users simply need to register with Carbonite; there is no billing information required.
The free trial period with Carbonite is less than for many of their competitors, but should give the user ample time to decide if they want to continue the service. Carbonite does not offer a fully free account.
Businesses are offered a free 30-day trial.
Frequency of Backups
Carbonite runs automatic backups by default. By doing so, files remain backed up in their most current version in the cloud. This process requires that users determine which files that they want to back up and perform an initial backup "seeding." This file is usually a large and and takes time for the initial upload to be completed. However this method is also preferred by many because rather than backing up entire files, the software performs smaller, incremental backups which reduces the demand on computer resources.
Users can elect to performing backups on demand as well or schedule them in advance.
Since Carbonite performs continuous backups of file cahnges, there are a few situations unique to this method of backups. Users must maintain original files on their machine. Carbonite is not an archiving service. When the software detects that a file which was previously backed up is missing from the account, they keep the last version for 30 days. Users who do not restore these files to their machine will find that the files will be deleted after the 30 period.
Carbonite also keeps file versions - up to 12 file versions of each file which has been changed. These are also deleted after 30 days.
Carbonite uses a TLS 128 bit Blowfish encryption. Many companies use the 256-bit AES SSL encryption. Both methods are used by financial institutions to protect customer data. Carbonite stores customer files in multiple locations, protecting against data loss from natural disasters, etc.
Carbonite offers customers the additional ability to select a personal key to protect their files. It should be noted that when customers elect this security measure, that even Carbonite employees cannot assist customers if they lose their password. No password reset requests can be performed at any time for accounts with the additional security key enabled.
In an industry which is filled with poor customer service, Carbonite is an industry leader in providing accessible and helpful personal customer service. While many companies boast about their customer service, Carbonite actually delivers. Both prospective and current customers can contact Carbonite via phone, email, or online chat. Live customer service is available 8:30 am to 9:00 pm, Eastern time. For after hours support, a comprehensive knowledgebase is also available.
Carbonite users subscribing to the Prime Plan may elect to have a physical copy of their backed up files mailed to them via expedited service for ease of restoration. This feature, while it makes sense to many is only available from a small percentage of companies.