- Free trial
- Other versions
- Mobile options
- Customer support
The company offers a free trial account with 15 MB of storage. The term of the trial is 14 days. To receive the trial, users simply need to create an account on the company's site. No billing method is requested, and the sign up is simple and straightforward.
The term of the free trial is shorter than many companies, and the storage space is rather limited as well.
BackupGenie offers three plans, distinguished by the amount of storage space available. Each of the plans can be purchased with several lengths of subscription terms, with discounts being applied for paying in advance for longer terms of service.
Home/Pro Plan - 75GB
- Monthly - $8.69/month
- 6 Month - $44.64/six months ($7.44/month)
- 12 Month - $74.28/year ($6.19/month)
- 24 Month - $134.64/every other year ($5.61/month)
Premium Plan - 250GB
- Monthly - $12.44/month
- 6 Month - $67.16/six months ($11.19/month)
- 12 Month - $119.28/year ($9.94/month)
- 24 Month - $208.56/every other year ($8.69/month)
Ultimate Plan - 1TB
- Monthly - $18.69/month
- 6 Month - $97.13/six months ($16.19/month)
- 12 Month - $179.25/year ($14.94/month)
- 24 Month - $290.50/every other year ($12.44/month)
Unlike other providers, BackupGenie has several upgraded features, for which they charge annually, designed to improve customers' experience with their service. There is no specific information about these features available, other than the price. The Review Team asked specifically about the specifics, but kept being "disconnected" from online chat when the agent would leave the interaction unexpectedly. This was the only method which was somewhat successful in reaching representatives.
The additional add-ons are often features which are included with other providers' subscriptions and at no additional cost, resulting in backup service from BackupGenie to become more expensive than the competition.
- 5Gb Max File Size - $39.90
- Additional License - $59.90
- Automatic Video Backup - $29.90
- External Hard Drive <= 500GB - $79.90
- External Hard Drive > 500GB - $159.90
- Hourly Backup - $39.90
- Network Drive Support - $199.90
- Previous Version Plus - $99.90
- Priority Support - $2.00
- Recycle Bin -$19.90
- Supercharged Backups - $49.90
- Sync Folder 5GB - $31.90
- Sync Folder Premium 10GB - $99.90
- Sync Folder Platinum 20GB - $195.90
The Review Team makes every effort to obtain independent speed and performance test results for each company to maintain neutrality. In this case, there is no such data available about BackupGenie. The company offers advice to their customers in increasing their speed, which boils down to contacting their internet providers and paying for upgraded speed from BackupGenie.
As far as whether the speed upgrade is a worthwhile benefit, the Review Team is unable to recommend doing so, based on the lack of information about the feature, other than the name and the cost.
Users are allowed to save versions for up to 7 days only. While this is better than no versioning at all, it is significantly less than services which are offered by many of BackupGenie's competitors. Many of the leading backup providers keep previous versions of files for a longer period of time.
BackupGenie offers free apps for iOS, Android, Blackberry, Windows and Kindle FIre devices. The addition of Kindle Fire and Blackberry apps is unique to the industry, as many providers focus upon Android and iOS devices. Using their mobile device and the app, users are able to access their files, perform limited backups of their files, and view videos or listen to music.
In practice, there are at best mediocre customer reviews of the apps, across nearly every platform. There are not enough reviews on BackupGenie's iOS app for reviews to show in iTunes. Along with the company's social media, their mobile apps are not frequently updated - last update for the apps occurred in 2014. In today's ever-changing market, it is unlikely that a top-notch app would go nearly 2 years between updates.
As many companies offer versions of the same features, an area which they can set themselves apart is through the quality of their customer support and the number of ways that customers can contact them. BackupGenie offers support via 24/7 email and online chat. Customer may also visit the knowledgebase for answers to their questions. Finding the online chat on the website is tricky, as the app only runs inside certain pages, primarily the support pages.
Customers with billing questions or concerns are able to contact the company via phone.
While the support is available, the quality of this support is below what would be expected. Customers report significant delays while waiting for email support and for responses for online chat. The Review Team experienced both scenarios. The Review Team also had several instances wherein they had engaged in a chat with a representative, and then without warning, the customer support professional would leave the chat, which resulted in unanswered questions, etc.