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LAST UPDATED: March 3rd, 2021

Founded in 2015 by Ryan Chan, UpKeep is one of the newer players in the CMMS market, but already has an impressive list of clients, more than 100 employees, and is consistently ranked 4 or 5 stars by customers.

UpKeep provides all of the standard maintenance management functions: asset management, facilities, work orders, maintenance, fleet management, and much more. The company focuses on mobile app accessibility, given the ratio of time most maintenance works spend on the go, rather than working from a desk.

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The Good

  • Functionality
  • Multilingual Capabilities
  • Customer Service

Functionality

Mobile first approach allows for ease of use and access to data. The app is available on iOs or Android, and has an impressive set of features. Most notably, the company describes its apps as being something that “anyone on your team could pick up quickly,” important in an industry not typically well-known for technology use.

Competitor Fiix has most of the same capabilities as UpKeep, but does not handle depreciation or disposal management, while UpKeep does. Also, UpKeep’s mobile app is considered to be more user-friendly than Fiix’s.

Multilingual Capabilities

The software is available in multiple languages, including French, German, Spanish, and English, which large international corporations like McDonalds will appreciate. 

Customer Service

UpKeep offers 24/7 direct contact to a representative, and customers consistently give good customer service reviews. Serving a client base whose core responsibility revolves around meeting customer’s needs, UpKeep has identified this as a necessary value to model from within.

Other companies in the same space, like Limble, only provide support during business hours, so this is a clear and unique distinction that sets UpKeep apart.

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The Bad

  • Lack of Customization
  • Functionality
  • Browser Issues

Lack of Customization

Some customers have noted that they feel like the ability to customize certain aspects would be more helpful, including moving assets, report creation, and setup. This is in regards to the basic plans specifically.

Functionality

UpKeep services a wide variety of industries and some functions work better in some industries than others. Customers have noted that more tailored functions for each industry would be beneficial, although this could present “scope creep” for the company, diluting its effectiveness to any one customer application or sector in particular.

Browser Issues

Some customers have found that certain browsers do not work as well with UpKeep’s interface, but the company does not recommend a specific browser. With that said, the company has made a clear choice to focus on mobile use, so the app may provide the best functionality that UpKeep has invested in.

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The Bottom Line

UpKeep has a solid reputation in the CMMS industry, with a focus on providing a complete mobile app experience and customer support, the company not only meets but excels at industry standards for customers. 

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