Fishbowl is a highly mature computerized maintenance management system (CMMS) software company designed to make inventory, billing and invoicing, and all company management needs as simple and integrated as possible. The company offers a variety of add-ons and services to its products that allow customers the best possible package for their business.
Fishbowl has partnered with dozens of different ecommerce, accounting, CMR (customer-managed relationship), and more businesses to seamlessly integrate its CMMS services into one main system. Fishbowl’s integrations include Amazon, QuickBooks, FedEx, Ebay, Salesforce, and Xero, just to name a few.
Essentially, when a business is integrated, data entered on its site is automatically integrated on Fishbowl, helping keep inventory, sales, and finances acutely accurate. This is the goal of almost all CMMS services; however, Fishbol accomplishes it by going directly to the source of data input and making it easier than ever.
Fishbowl has a special partnership with QuickBooks that allows users to automatically process their business’ accounting with inventory. This type of integration with an already well-established accounting company is very unique and can be extremely valuable for customers who want a more robust tracking system. This system also includes billing and invoicing.
Fishbowl produces weekly content with training and videos on complex inventory processes or topics. Broken down step by step, these and other videos provide customers with additional knowledge to best help them run their business or organization using Fishbowl’s inventory management software.
Similar to the training and video resources, Fishbowl provides a video library full of case studies from a plethora of different businesses. Because of this, customers can get a good sense of how Fishbow will work with their company and how integration will ultimately look.
Fishbowl provides users with an integrated mobile app used to track all systems and functions available from the desktop. This can be helpful for businesses who frequently use hand-held devices like iPads or personalized scanners to access inventory information without using a desktop computer. Not all companies offer an app, so this makes Fishbowl’s services even more valuable to potential customers.
For customers who would like additional help or customer support in person with their Fishbowl software, Fishbowl provides a list of independently contracted agents nationwide with experience with Fishbowl software. This is rather remarkable of a company to promote other contractors, but shows Fishbowl’s commitment to an excellent customer experience regardless of whereabouts.
Most but not all companies offer a free trial for CMMS software, making Fishbowl desirable for customers who want to test the waters before diving in. Customers can also schedule a live, free demo for further instruction and guidance on how to set up the system and begin using the software.
Fishbowl’s pricing is unique in letting its customers choose which add-ons and software features they’d like to have before purchasing the software at a flat, base rate. With this purchase, customers own the system for life and can add as many users as needed. Each year, customers can pay to upgrade and update the plan, but even if they choose not to, the software will still work.
Several customers mentioned difficulty in contacting the call support center at Fishbowl. This can make it difficult when customers need additional support and can’t access it online or with customer representatives.
Some customers reported that their system had a variety of system glitches that slowed down processing times. Technical glitches are normal in the industry, but the problem would be alarming if Fishbowl’s glitches are only fixed by the yearly updates, forcing customers to pay for the optional upgrade.