Top Shop is a UK-based company. They have four locations in the United States, with a warehouse in New Jersey. Overall, they have 440 shops around the world in 37 countries. Top Shop is part of the Arcadia Group, an organization that owns several different retail companies. They offer top-line clothing products, in both physical stores and the online paradigm.
The Peter Robinson Company originally opened Top Shop in 1964. Over the years, Top Shop has evolved and changed through various business handlings. The Arcadia Group ownership has brought Top Shop some of the best years, with most of its stores opening in the last decade.
Over the last 51 years, Top Shop has created a business that excels in providing valuable clothing items to women. Their business success has translated online through the following areas:
- Free shipping and returns
- Been in business for over 51 years
- Solid customer service
Hands down, it is easy to like the free shipping and free returns option offered through Top Shop. If you are located inside the continental United States, you can receive this free shipping on standard freight. Delivery will take place between 4-7 business days. If you are looking to ship clothing to Alaska, Hawaii, and other US Territories you are able to do so for free on standard freight as well. However, it will take within 8 days for the package to arrive. There is a faster option for shipping if you need your clothing quickly. For locations inside the United States, Express Shipping is available for $15 and it will be delivered within 2-3 business days. Compared to some other “foreign” clothing providers who had set up shop on the Internet, free shipping was not always included. The free shipping is a great plus, as well as the free returns. Some companies will refund your shipping after you return the item. However, Top Shop provides free return labels online.
Top Shop was founded back in 1964. They have grown significantly over time, now sporting 300 stores in the United Kingdom and shipping to more than 100 countries worldwide. Their online presence has also grown and developed into a valuable shopping experience. These 51 years of experience should instill confidence in customers considering this store.
It also easy to like the friendliness of their customer service team. Top Shop does a better job than a number of UK-based retailers who market online in other countries. They have a decent number of stores that are located in the United States. They have a distribution center in the United States that services its four American locations. With a US-based distribution center, customers can easily return their items worry-free and get items within a reasonable shipping time frame. Another thing that is a fantastic feature for some shoppers is the exclusive women’s store with a selection of trendy clothes. You will find a few items and brands available when we went to their online store. Even though they only had 237 items available for dresses, these dresses are stylish and of a great quality for many shoppers.
Even with the New Jersey location for distribution, some customers had a hard time getting items shipped on time. It is frustrating when ordering an item and then not seeing it until two weeks after the order was placed, outside of the time quoted through their direct shipping option quoted on the website.
There is another potential customer service concern including returns. It is a challenge to find a return address on their website or a contact address. We had to look at the Arcadia Group to find how to contact Top Shop. This is a problem because many companies list a contact mail address to process complaints, customer questions, and concerns.
Top Shop had problems with getting products to clients on some occasions. This is problematic, since Top Shop is a UK company. When providing customer services overseas, they don’t always have the best track record for on-time deliveries or returns.
This is unfortunate since it doesn’t allow potential customers to gain an insight into how they handle customer service problems. A major factor with their not being rated has to do with their primary headquarters being in the United Kingdom.
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Clothing Price and Quality
Top Shop offers products and clothing in the upper-end spectrum. We found, when we looked at women’s dresses, prices that topped off at slightly over $600.
You have to join their website in order to checkout.
There are reviews available on their website, however most products have not been reviewed at this time.
Free shipping and free returns. This is a great feature with this company.
Top Shop has a smaller selection size in comparison to its retailers. We looked at women’s dresses and found only 237 sizes to choose from. However, these dresses were all trendy.
There are always items on sale at “top shop.” There is a tab on their menu that links to several different categories of items that are currently on sale, ranging from dresses to shoes.
There are phone and email resources for working with Top Shop, but overall, they do not do a lot in regards to helping customers with their overall shopping experience. Trust Pilot rated Top Shop at 2.5 stars out of 5. The most common problem we found with reviews was the lack of turnaround time with deliveries. Customers could order something and expect it to arrive within a few days, but overall, there were several customers that did not receive their product until a few weeks later.
Top Shop has four US locations: Chicago, New York, Las Vegas, and Los Angeles.
Time in Business
Top Shop has been in business since 1964.
Company Contact Information
1 (866) 853-8559
Su 2016, 223-224 The Arcade
Westfield Stratford City
Stratford, Greater London E20 1EQ, United Kingdom
Email Form on Website
Top Shop will refund orders in the USA if they are returned to the New Jersey warehouse within 14 days.