Stylebop is noted for it signature shipping box, of which they send out 300,000 each year. Stylebop is based in Germany, but has a customer care program based in New York, with great customer service hours, from 4 am to 1 pm. Stylebop offers a number of trendy, high-priced items, which get overall good reviews from customers according to reviews we found around the Internet.
Another thing that we liked about Stylebop was the number of clients served. Stylebop has over 3,000,000 users on their website, and has one of the largest growth rates that we found, 40 to 50%. Stylebop has straightforward customer service. Even though the shipping seems somewhat high, most customers reported receiving their merchandise on time and in good shape.
- Easy to use website
- Great search feature
- Tiers of items on sale
There were many different things that we liked about Stylebop. One of the nice things about their website is that it’s pretty easy to use. One concern we had was with the items loading as we scrolled down the page to see more about their company and vital information at the bottom of the page.
We liked the ease of the search feature for the catalog. We can find clothes by gender, style, and category, as well as see the items that are currently on sale.
We liked that there were always items on sale as we used their search tool. One of the greatest things about this website was that there are different “tiers” of items on sale. The Last Item tier of materials was pretty neat, as it let customers pick great last minute accessories for other items that they had purchased.
We also liked the design of the clothes, both name brands and exclusive Stylebop brands. We found that they had some of the trendiest, most stylistic clothes and accessories in the industry.
- Scrolling function issues
- Shipping and returns
- Not all items are clearly marked as final sale
Even though the website is sleek, neat, and easy to use, we had some issues with the scrolling function. When we scrolled, we found it was kind of difficult to see the information about the company at the bottom of the screen.
We also had some questions about shipping and returns that we could not find easily on the website. Are items shipped from a distribution center or are they sent from overseas? In a few of the reviews, customers were not quite sure who to go to for customer care concerns regarding shipping and returns.
Another issue we had was with final sale items. Some items are not clearly marked as final sale on the website. If a customer purchases one of these and they want to return them, they may be stuck with the product if they find out that they do not want it.
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Clothing Price and Quality
Stylebop is a high-end clothing store that offers more expensive clothes. The quality of the clothes is high, as we found in other reviews, and they carry brand name clothing. The price is high, as we found a men’s scarf for $975.
You do not need to create an account to use the website. That being said, you need to enter information, such as your credit card, if you decide to place an order.
There are not online review of products on the Stylebop website.
We found one price for shipping from the date of checkout:
USA (within 2-4 working days from dispatch) : $25.00
We found that Stylebop had a smaller item selection than most. One of the things we noticed this in was suits. We were only able to find 45 suits.
We found several items on sale. There were last items, items by designer, and other things that were available to the customer on considerable discount. We noticed in other online reviews that clients noted that sale items changed consistently.
Stylebop does not offer clothing rental services.
The customer service with Stylebop is superior. One of the things that we found out was that they have a pretty reasonable return policy. We also liked that we could call and email. When we called in and asked about their return policy, it was told to us clearly.
Stylebop does not have a retail storefront.
Time in Business
Stylebop has been in business since 2004, according to their website.
Company Contact Information
USA/CANADA TEL 1 877 859 2514
(NEW YORK) MO-FR 2:00AM – 4:00PM
SA-SU 4:00AM – 1:00PM
The return policy allows for simplified returns. Clients can simply affix their return label and return multiple items, pending they include the original packing slip.