Stylebop is noted for it signature shipping box, of which they send out 300,000 each year. Stylebop is based in Germany, but has a customer care program based in New York, with great customer service hours, from 4 am to 1 pm. Stylebop offers a number of trendy, high-priced items, which get overall good reviews from customers according to reviews we found around the Internet.
Another thing that we liked about Stylebop was the number of clients served. Stylebop has over 3,000,000 users on their website, and has one of the largest growth rates that we found, 40 to 50%. Stylebop has straightforward customer service. Even though the shipping seems somewhat high, most customers reported receiving their merchandise on time and in good shape.
- Easy to use website
- Great search feature
- Tiers of items on sale
There were many different things that we liked about Stylebop. One of the nice things about their website is that it’s pretty easy to use. One concern we had was with the items loading as we scrolled down the page to see more about their company and vital information at the bottom of the page.
We liked the ease of the search feature for the catalog. We can find clothes by gender, style, and category, as well as see the items that are currently on sale.
We liked that there were always items on sale as we used their search tool. One of the greatest things about this website was that there are different “tiers” of items on sale. The Last Item tier of materials was pretty neat, as it let customers pick great last minute accessories for other items that they had purchased.
We also liked the design of the clothes, both name brands and exclusive Stylebop brands. We found that they had some of the trendiest, most stylistic clothes and accessories in the industry.
- Scrolling function issues
- Shipping and returns
- Not all items are clearly marked as final sale
Even though the website is sleek, neat, and easy to use, we had some issues with the scrolling function. When we scrolled, we found it was kind of difficult to see the information about the company at the bottom of the screen.
We also had some questions about shipping and returns that we could not find easily on the website. Are items shipped from a distribution center or are they sent from overseas? In a few of the reviews, customers were not quite sure who to go to for customer care concerns regarding shipping and returns.
Another issue we had was with final sale items. Some items are not clearly marked as final sale on the website. If a customer purchases one of these and they want to return them, they may be stuck with the product if they find out that they do not want it.