Sophie and Trey is a popular online clothing boutique that sells trendy women’s clothing at reasonable prices. The company promises to deliver a boutique experience while not breaking your bank. They pride themselves on their employees and their customer service.
- Free nationwide shipping on all purchases
- Affordable prices for trendy boutique clothing
- Large product selection
Sophie and Trey has a very loyal customer base and continues to impress with their fantastic customer service. They are constantly finding ways to keep their customers happy and returning.
One of the very best things an online company can offer their customers is free shipping. Sophie and Trey offers this for nationwide purchases with no purchase limit. They also give international customers free shipping on purchases totaling over one hundred dollars. Like most companies, this offer is only valid for standard shipping. Customers can pay extra for next day arrival if they desire.
The pricing at Sophie and Trey is tough to beat in the boutique style fashion world. Most of the popular items range from twenty to thirty dollars and they offer a sales tab where customers can search discounted merchandise.
They offer a large selection of products to choose from. They sell everything from cocktail dresses, active gym wear, accessories, shoes and swimwear. All of their merchandise is easily accessible on the website. Customers can enjoy colorful graphics and displays of the clothes while shopping. The menu is simple to use and to find everything a consumer could be interested in purchasing. They also have an adequate return policy. Although information about returning items is both hard to find and difficult to follow, the company offers returns on brand new merchandise thirty days after the purchase was made. They then offer a full refund after inspection of the returned items to be put onto whatever payment type was used for the purchase. The customer is also responsible for all shipping costs when returning an item, which is fairly typical for any online clothing store.
- Limited clientele
- Limited promotions found on website
While being an online boutique retail store has many benefits to the customer, it also produces some potential challenges compared to their competition. Creating the small store feeling makes the company have a difficult time getting marketing out there for the business. There is not a lot of information that can be found about the company. Few reviews are written, although ones written are often glowing with praise.
It is difficult to find general company information such as online customer reviews, customer service features, and general background details. Sophie and Trey has very few of those items found online. While they do have a Facebook page that has a brief description of when the company started, their own website does not have any of this information. Having been in business six years now, the company could update the website to include how and where they got their start in the online fashion boutique business.
Once again, the goal of being a boutique online store has both positive and negative effects. Again, women's clothing items are the only products offered. While it does allows the company to brand and create fashion for a specific customer type, it also limits the amount of potential customers they may acquire and enjoy using their store.
Their website has both positive and negative aspects. The drop down menus for each category of merchandise is simple enough for shoppers to navigate and to find exactly what they are searching for. However, the home page and the store information are difficult to find and to browse through. There is a small offer in the bottom right corner of where shoppers are offered ten percent off their first purchase for simply signing up. This is hard to see, and not very likely for customers to use.
The Bottom Line
Sophie and Trey offers fun and trendy fashion at extremely affordable prices. Their free shipping policy is hard to be beat and alone can give customers all the benefits they are looking for while shopping online. They have a wide variety of products and are constantly updating their collections to keep customers wanting more. Their downfalls can be frustrating for first time customers as well as long time loyal shoppers. A lack of information surrounding customer service, policy and procedure, and the company itself unfortunate. However, the small information that can be found about them is extremely positive and very well received by loyal customers around the world.