Rue21 Logo
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98 User Reviews

6.2

Overall Score

LAST UPDATED: November 9th, 2020
Rue21 is one of the fastest growing fashion retail brands in the country. Starting in 1976, they have become a specialty discount retailer for young men's and women's casual apparel and accessories. Rue21 is headquartered in Pennsylvania and has grown to have over 1,100 retail locations in forty-eight states. As their website says, they offer the latest fashion trends while staying affordable, so their customers don't have to sacrifice style for savings. The name Rue21 was created from the French word Rue (which means street) followed by the 21 because, according to their website, that is the age everyone wants to be. After careful review, we recommend Rue21 for online clothing shopping.

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The Good

  • Affordable pricing for men and women
  • Consistent sales and promotions
  • Free shipping and returns
Rue21 is known in the fashion industry as being a bargain-shopping destination. They provide their customers with affordable clothing in numerous locations around the country and online.

Affordable Pricing for Men and Women

The store Rue21 is marketed for a younger generation. Their merchandise is mainly sold for both teenage girls and boys. Because clothes are sold for this age group the company tries to keep pricing reasonable. Most items are very affordable, falling in the twenty-dollar range and can be found at discounted prices at one time or another. Their goal is to be a company that provides youth with fashion and style without having to sacrifice their savings. Both boys and girl's clothing is sold at Rue21 along with many other types of merchandise. Rue21 is not limited to apparel selections but also sell shoes, accessories, fragrances, plus size clothing as well as normal apparel selections. Each category is listed as its own brand and can be easily accessed on their online store as well as in any retail location.

Consistent Sales and Promotions

When shopping on the online website, a customer can find a number of promotions running on the homepage. Promotions such as buy one get one, and free shipping with orders over fifty dollars are frequently found on the website. The top menu bar includes a sales tab for all merchandise that has been discounted to an even lower affordable price. Most items will find their way to the sales selection at one time or another and customers can always find a great bargain deal while shopping with Rue21.

Free Shipping and Returns

Rue21 offers free shipping with any order that totals over fifty dollars. This is a great benefit to customers located in the contiguous forty-eight states but, unfortunately, does not offer to ship to anywhere outside of this location. They do not have international shipping and will not even ship to Alaska or Hawaii in the United States. Rue21 also extends a free return policy to any returns in-store. A purchase made online can be returned to a retail location at no cost to the customer. However, if a customer does decide to return an item via mail, the customer is responsible for all shipping costs. Rue21 will accept returns for the first thirty days after purchase and will even accept any and all merchandise for return as long as it is not damaged.
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The Bad

  • Customer service availability
Rue21 has a few things that could be improved:

Customer Service Availability

Rue21 online shopping website refers customers to get in contact with the customer service department if they have any questions or concerns about their purchases. The only way to get ahold of the department is by one phone number. For a store the size of Rue21 and one that has been in business 39 years, customer service should be a top priority in the best way to keep their customer happy and returning. The difficult customer service is reflected in their return policy by only accepting returns for the most part in-store. A company that is available to ship merchandise all across the country should be able to make returning it through the same mailing process easier on the shopper.
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The Bottom Line

Rue21 is a large company that offers affordable fashion styles to teenage boys and girls in the United States. They have many great promotions running that change with time and keep customers excited to see what is next both on the online store as well as their retail locations. They have been in business for thirty-nine years and have learned how to keep their customers returning. They offer free shipping on any orders over fifty dollars and allow returns for up to thirty days after the original purchase was made. They do however have customer service issues. This can be improved though and customers will continue to love the products and style sold at Rue21. Because of the many positives, we recommend shopping from Rue21.
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Star Rating

3.2

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98 Reviews

Review Breakdown

5 grade

23%

4 grade

28%

3 grade

17%

2 grade

5%

1 grade

27%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Damequa C

Very trendy, classy, casual clothing. Great prices when the items are on sale or clearance (reasonable prices). Wish they would have free shipping to store with no minimum, would love to see a rewards program (I shop here so much :)). Good quality clothing for women and men. They have a good upbeat environment in the stores, friendly and helpful staff

2 years ago

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Nana Asiata Herriman, UT

The staff is very welcoming and kind to all that step into their doors. The quality of their clothes can last a long time and is a great place to go shopping for the school year.

3 years ago

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Karen Torino Tallahassee, FL

I love Rue21. Their clothing is a little more of what is trendy nowadays, but they do it without making the clothing too weird or overdone. They have great prices on almost everything, and have a huge selection of shirts, tanks, hoodies, pants, and accessories to choose from.

1 year ago

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Sierra Beck Herriman, UT

I bought a skirt off of the Rue21 website and the size I ordered ended up being too big for me. I contacted them through the website and shipped the skirt back and got one a size smaller delivered to me. The process was quick and efficient and I didn't have any problems with it. The skirt I have now fits just fine.

2 years ago

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cb Thibodaux, LA

I used to own Black (a cologne) and it smelled so good! The shirts are cheap and are great quality! Very nice trends and an amazing customer service experience makes Rue 21 a great place to shop!

1 year ago

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Destiny Wyche Tampa, FL

I love this place, the sales are amazing and the clothing is made of great material. They always have different styles and you are guaranteed to find something that fits your style.

1 year ago

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Tyler Jenkins Jackson, MS

Rue 21 has helped me pick out a gift for my girlfriend almost every year since we’ve been together. They’re staff have always been super helpful!

1 year ago

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Michelle Schow Saratoga Springs, UT

Rue21 has good prices on t shirts and some of the latest trending styles. I like to shop their deals and clearance items for ever more discount.

1 year ago

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Kaydence Bonino Riverton, UT

Rue 21 is great, i bought some selfie from there and they hold up pretty well, they did stretch to fit about any size of phone which is awesome!

1 year ago

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Regina Lindon, UT

Their clearance section is huge, I could buy so many items for such a low price. The original prices aren't high as it is. AND I love their perfumes

1 year ago

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Whitney Stanko Smithfield, UT

Cute store, cute clothing. Always have a good variety of clothes! Different sizes available! And not to expensive as well!

2 years ago

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Emily Walker Provo, UT

Rue21 has some of my favorite perfumes. They don't come on sale very often but when they do I make sure I know about it.

2 years ago

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H Moore Lehi, UT

My daughter loves the shirts at Rue21 because they have clever sayings, and they're at a price that we can afford more than one.

3 years ago

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Ashley Pleasant Grove, UT

I like shopping at Rue21 because I can get a ton of clothes there for a cheap price that will last me all the way through my school year.

3 years ago

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Nicole LeBaron Provo, UT

I really like Rue21 because of their clothes that I’ve found there. Lots of cardigans and shawls to go with my dresses.

2 years ago

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Samie Cummings Ephraim, UT

Rue21 is a very stylish store. They are very up to date with there fashion. And the clothes are very affordable.

2 years ago

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Kathie Bowman Lakeside, CA

such a cute style of clothes. rue21 has that cute but comfy look. you can always find something there

2 years ago

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CAROLE SCOVILLE Pleasant Grove, UT

Rue 21 has clothes that are great to express yourself. They also have great perfume and body lotions!

3 years ago

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Sadie Scoville Pleasant Grove, UT

I love how funky and stylish their clothes are at rue 21. They also have great body lotions and perfumes.

3 years ago

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Eric Gagnard Dallas, TX

Cheaper street wear clothing brand. Wonderful clearance section. Great prices.

1 year ago

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Kathryn Robinson Riverton, UT

Rue21 has great options for t shirts and casual wear. The prices are very affordable.

1 year ago

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Mazi Marcel Womack Cedar City, UT

Rue 21 is one of the best websites out there. They have great clothes and great prices.

2 years ago

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Lily South Jordan, UT

Rue 21 has great shoes and t shirts and jeans. They have good sales and prices.

1 year ago

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