Rue21 Logo
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98 User Reviews

6.2

Overall Score

LAST UPDATED: November 9th, 2020
Rue21 is one of the fastest growing fashion retail brands in the country. Starting in 1976, they have become a specialty discount retailer for young men's and women's casual apparel and accessories. Rue21 is headquartered in Pennsylvania and has grown to have over 1,100 retail locations in forty-eight states. As their website says, they offer the latest fashion trends while staying affordable, so their customers don't have to sacrifice style for savings. The name Rue21 was created from the French word Rue (which means street) followed by the 21 because, according to their website, that is the age everyone wants to be. After careful review, we recommend Rue21 for online clothing shopping.

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The Good

  • Affordable pricing for men and women
  • Consistent sales and promotions
  • Free shipping and returns
Rue21 is known in the fashion industry as being a bargain-shopping destination. They provide their customers with affordable clothing in numerous locations around the country and online.

Affordable Pricing for Men and Women

The store Rue21 is marketed for a younger generation. Their merchandise is mainly sold for both teenage girls and boys. Because clothes are sold for this age group the company tries to keep pricing reasonable. Most items are very affordable, falling in the twenty-dollar range and can be found at discounted prices at one time or another. Their goal is to be a company that provides youth with fashion and style without having to sacrifice their savings. Both boys and girl's clothing is sold at Rue21 along with many other types of merchandise. Rue21 is not limited to apparel selections but also sell shoes, accessories, fragrances, plus size clothing as well as normal apparel selections. Each category is listed as its own brand and can be easily accessed on their online store as well as in any retail location.

Consistent Sales and Promotions

When shopping on the online website, a customer can find a number of promotions running on the homepage. Promotions such as buy one get one, and free shipping with orders over fifty dollars are frequently found on the website. The top menu bar includes a sales tab for all merchandise that has been discounted to an even lower affordable price. Most items will find their way to the sales selection at one time or another and customers can always find a great bargain deal while shopping with Rue21.

Free Shipping and Returns

Rue21 offers free shipping with any order that totals over fifty dollars. This is a great benefit to customers located in the contiguous forty-eight states but, unfortunately, does not offer to ship to anywhere outside of this location. They do not have international shipping and will not even ship to Alaska or Hawaii in the United States. Rue21 also extends a free return policy to any returns in-store. A purchase made online can be returned to a retail location at no cost to the customer. However, if a customer does decide to return an item via mail, the customer is responsible for all shipping costs. Rue21 will accept returns for the first thirty days after purchase and will even accept any and all merchandise for return as long as it is not damaged.
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The Bad

  • Customer service availability
Rue21 has a few things that could be improved:

Customer Service Availability

Rue21 online shopping website refers customers to get in contact with the customer service department if they have any questions or concerns about their purchases. The only way to get ahold of the department is by one phone number. For a store the size of Rue21 and one that has been in business 39 years, customer service should be a top priority in the best way to keep their customer happy and returning. The difficult customer service is reflected in their return policy by only accepting returns for the most part in-store. A company that is available to ship merchandise all across the country should be able to make returning it through the same mailing process easier on the shopper.
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The Bottom Line

Rue21 is a large company that offers affordable fashion styles to teenage boys and girls in the United States. They have many great promotions running that change with time and keep customers excited to see what is next both on the online store as well as their retail locations. They have been in business for thirty-nine years and have learned how to keep their customers returning. They offer free shipping on any orders over fifty dollars and allow returns for up to thirty days after the original purchase was made. They do however have customer service issues. This can be improved though and customers will continue to love the products and style sold at Rue21. Because of the many positives, we recommend shopping from Rue21.
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Star Rating

3.2

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98 Reviews

Review Breakdown

5 grade

23%

4 grade

28%

3 grade

17%

2 grade

5%

1 grade

27%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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take7 Sandy, UT

More appropriate clothing for when I was younger and probably single. I like to find sandals and slippers here and accessories. Sometimes find good tops and pants. The price is dirt cheap but not something I want to keep wearing over and over or keep in my wardrobe for long.

1 year ago

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Megan A McEvoy Tallahassee, FL

Rue21 is a great store to get a lot of clothing for a low price. Many of the shirts I bought from here have shrunken after being washed, however they still remain in good condition even though they are years old. This is a great store to buy clothing for parties, since the clothes are such a low price that it is okay if something damages them.

1 year ago

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Paige Baldwin Wellsville, UT

Rue21 is pretty good place to shop. They have cheap prices, but the clothing is not great quality. So you definitely pay for what you get. They have good deals and sales usually and their customer service is always good. They’re not my first choice but I will still shop there on occasion.

2 years ago

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Natalia Correa MDTribe Tallahassee, FL

Rue 21 is another one of those stores that you really have to dig for stuff just because they have so much. Granted their prices are always very good!

1 year ago

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Mandi Smith American Fork, UT

I absolutely hate that the Rue21 that is closest to my house got closed down... I always used to go there and get so many cute jeans. The jeans are the most comfortable and classy jeans I have ever worn.

1 year ago

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Juliann Mecham Managua, MN

Rue21 has a TON of options. They have a wide variety from high quality clothing to stuff that won't last very long. I like their fashion, I just feel sometimes it is hard to find what you are looking for.

1 year ago

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Angelina Hamilton Gulfport, MS

I love rue21, they always have trendy clothing and I really enjoy their selection, sometimes they dont have much clothing thats my style but I always go in just to see what I can find.

1 year ago

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Erika Shumway Managua, MN

Rue 21 has some really cute, modern clothes. They have very good prices and are affordable. Considering that the prices are really low, the quality of the clothing isn't great.

1 year ago

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Roberson Salt Lake City, UT

Rue21 provides a number of clothing brands suitable for younger teens and children. They other good prices for durable materials and designs. Staff is friend and ready to lend a helping and at any moment.

1 year ago

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Haley Baldwin

Rue21 isn’t my first choice but I’ve shopped with them a few times. Their website is a little messy but their pricing is cheap. They ship at an average rate but you can usually find a sale with them.

2 years ago

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Shari Evers Lehi, UT

Prices at Rue are awesome, but lacks a little in quality. My kids also love the colognes which are also awesomely priced!

3 years ago

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Audrey Mitchell Managua, MN

Rue21 is a good store of girl teenage clothing, however, over the years their clothing has dropped in quality. The material feels and looks more cheap

1 year ago

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Erna E Valcin Tallahassee, FL

I loved going to this store during my high school career. Their clothes were very comfy to wear and cheap to afford. This was one of the staple places that I enjoyed.

1 year ago

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Randi Nelson Managua, MN

Rue21 was the place I shopped all growing up for teenage clothing. They have deals often and the clothes are mediocre in quality.

1 year ago

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Alyssa Boren American Fork, UT

They don't have as wide of a selection as I would like, but everything they do have is good quality and stays that way through delivery.

2 years ago

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Breanne Stanko Logan, UT

Clothing is cute! Good variety not a lot of sizes. Pricing isn’t too bad and good place to shop! Customer service wasn’t always the greatest.

2 years ago

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Mirna Hanna Tallahassee, FL

The sales are not that great everytime I go, but it is still a great experience to shop there

1 year ago

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J Connelly Saratoga Springs, UT

Very good priced clothing. Not necessarily the best quality of clothing but worth the money you spend.

1 year ago

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Rebecca Managua, MN

I like shopping at Rue 21. They have cute clothing and I can always afford it. Sometimes the quality isn’t good.

1 year ago

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Madison Brown Springville, UT

Their clothes are very cute, and their employees are extremely nice. The clothes are good quality and are fun & cute.

1 year ago

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Reckholdt Draper, UT

They have a huge variety and stylish clothing. We have been able to find a lot of great outfits here for a great price.

1 year ago

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Clarissa Crawford Managua, MN

Rue21 has really good clothing for a really good, affordable price. The quality of material isn’t good.

1 year ago

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Cam McClellan Draper, UT

I like their clothing. It has a beach/chill feel to it. Casual and comfy. I wish they had more stores.

1 year ago

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Keeli Hansen San Jose, CA

Great store has cute clothes but the quality isn’t that great i got a shirt from there and the threading is coming off

2 years ago

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Christina Shumway Managua, MN

Rue 21 has really cute and modern clothing. It is affordable for anyone. The quality isn’t great.

1 year ago

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Campbell Blair Phoenix, AZ

I love Rue21 and I'm grateful that they have extended their sizes to include plus sizes.

2 years ago

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Amelia Gibson South Jordan, UT

I love browsing this website because they have super fun/cute clothes that are inexpensive.

3 years ago

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