Papaya is a DBA subsidiary of Cornerstone Apparel. They market to young women, especially in the area of junior and petite apparel markets. They have helped millions of young women look and feel better through an extensive offering of clothing and outfits. This was one of the few companies in the industry that appealed to younger generations. There are also trendy accessories available at each location that include belts, shoes, jewelry and other things that make young women dress savvy and feel comfortable with their look.

Rank Chart
Price
Days to Return
Our Score
#1
Low
365
7.8
#2
Low
30 days
7.7
#3
Low
case-by-case
7.5
#11
Papaya Logo
Average
30 days
6.7

Papaya has a very good reputation of not offering commissioning incentives in its physical stores, meaning better service and help for customers. The company has over 100 retail locations in about fifteen states. Their website is filled with affordable priced brands, largely in the $20-$30 range. There are a large number of dresses that were available for young women, as well as other thrifty items. They also have a pretty easy-to-use customer service interface. Their website lets clients pick clothes based on color, brand, type, and other search features, including size.

The Good

Papaya delivers a quality shopping experience for its customers.

  • Great for young women
  • Lots of promotions

One of the things that we really liked about Papaya was the aim of their customer base. There are not enough companies that are driven towards helping young women feel better about their appearance without the high-priced clothes and accessories. Many families that live on a tight budget can purchase clothes for young women that help them feel good about their appearance and personal image. There are also modest bottoms, shirts, and leggings that are available on their website. These outfits are trendy and also don’t promise to break the bank for a family that needs to dress their kids.

In an effort to help customers save even more, multiple promotions can be found throughout the site. While these promotions likely change periodically, some of these may include banner images that offer a certain percentage off your order. Free shipping is also available for orders totaling over $50 for customers in the United States. They also include a “Sales” tab on their site, featuring a variety of products that are currently on sale.

Solid shipping (free shipping over  $50, otherwise costs are tiered based off order total) and return policy (30 days to return an item from the original purchase date), it should give potential customers confidence in shopping with them online.

The Bad

Papaya doesn’t deliver in a few areas for some potential shoppers.

  • Women Clothing Items only
  • Average Prices only

Their ideal customers are women, specifically younger women. This limits the potential shoppers on their website, however it perfectly serves the customer base they are targeting. For men, boys, and some women this site may not be the best online shopping store for their particular needs.

Although prices are competitive (especially when coupled with various promotions), they are not typically low-end bargains. Although not the lowest prices, their clothing items are from a good quality and provide solid value for their cost. Another negative is their lack of being able to return a product from the Internet to a physical store. Often, having to mail back a product can be a frustrating experience for the customer, making an already bad customer service experience potentially even worse.

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The Bottom Line

Overall, we do not recommend Papaya as an online clothing store. This is because of their showcasing younger women’s clothing as well as having their prices not as low as some other retailers. They do, however, have some good products available for solid prices particularly with promotions designed ultimately for younger women.

Clothing Price and Quality

Papaya has low end clothing designed to look high end. The pricing is pretty low to mid-range. They carry their own exclusive brands as well as brand-name clothing.

Membership

You can join the website as a member, but you don’t have to join the site in order to see the items available.

Reviews

There are no options for reviews from customers.

Shipping

For over $50, your standard shipping is free. Standard shipping below $50 is anywhere from $6.95 to $8.95.

Selection Size

Papaya has modest selection of most products. We were able to find about 50-75 different bottoms available on four different pages of their website.

Sales

Papaya has a “sale” link on their website. We found that sale items change out regularly and $2.00 off was the common sale price on many items.

Customer Service

Customer Service with Papaya is pretty easy-to-use and straightforward. We found that they have pretty good phone support and email. At this time, there is no online chat applet.

Retail Storefront

Papaya has stores located throughout all 50 states.

Time in Business  

Papaya has been in business since 2003.

Company Contact Information

5807 Smithway St, Commerce

CA 90040, United States

1-323-724-3010

[email protected]

Return Policy

The return policy is pretty easy to use. There is a 30-day period where you can return items in their original condition. However, you cannot return items from the online store to a physical store, and vice versa.

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3 Papaya Reviews

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  1. User Score

    0

    November 17th, 2016

    I decided to return an item and get store credit. I lost my the receipt which had my store credit info on it, so I called the store to see What I should do in a case like this and they said there was nothing they could do for me. I then called corporate and they said the same! This company doesn’t think about their customers, they don’t do returns so you’d think they’d at least keep better track of store credit in their system to where their customers don’t have to feel robbed of their money. I did like papaya but after this I will no longer be shopping there and this is just a warning to make sure for whoever shops there to keep track of your store credit or else they’ll rob you of your money!

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  2. User Score

    5

    August 28th, 2016

    It doesnt ship worldwide but I like the prices

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  3. User Score

    0

    August 7th, 2016 Greensboro, NC

    I purchased a shirt,wore it once label said hand wash in cold water…I raise the shirt up to wring it out and the shirt disappeared before my very eyes…First and last purchase from there,EVER…

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