Papaya Logo
star star star star_half star_border
20 User Reviews

5.7

Overall Score

Papaya is a DBA subsidiary of Cornerstone Apparel. They market to young women, especially in the area of junior and petite apparel markets. They have helped millions of young women look and feel better through an extensive offering of clothing and outfits. This was one of the few companies in the industry that appealed to younger generations. There are also trendy accessories available at each location that include belts, shoes, jewelry and other things that make young women dress savvy and feel comfortable with their look. Papaya has a very good reputation of not offering commissioning incentives in its physical stores, meaning better service and help for customers. The company has over 100 retail locations in about fifteen states. Their website is filled with affordable priced brands, largely in the $20-$30 range. There are a large number of dresses that were available for young women, as well as other thrifty items. They also have a pretty easy-to-use customer service interface. Their website lets clients pick clothes based on color, brand, type, and other search features, including size.

Top Ranked Companies

Nike Logo
#2 Nike chevron_right
9.4 Overall Score
4.6
star star star star star_border
(539)
Target Logo
#3 Target chevron_right
9.2 Overall Score
4.6
star star star star star_border
(501)
thumb_up

The Good

  • Great for young women
  • Lots of promotions
  • Free shipping over $50 purchased
Papaya delivers a quality shopping experience for its customers. One of the things that we really liked about Papaya was the aim of their customer base. There are not enough companies that are driven towards helping young women feel better about their appearance without the high-priced clothes and accessories. Many families that live on a tight budget can purchase clothes for young women that help them feel good about their appearance and personal image. There are also modest bottoms, shirts, and leggings that are available on their website. These outfits are trendy and also don't promise to break the bank for a family that needs to dress their kids. In an effort to help customers save even more, multiple promotions can be found throughout the site. While these promotions likely change periodically, some of these may include banner images that offer a certain percentage off your order. Free shipping is also available for orders totaling over $50 for customers in the United States. They also include a "Sales" tab on their site, featuring a variety of products that are currently on sale. Solid shipping (free shipping over  $50, otherwise costs are tiered based off order total) and return policy (30 days to return an item from the original purchase date), it should give potential customers confidence in shopping with them online.
thumb_down

The Bad

  • Women clothing items only
  • Average prices only
Papaya doesn't deliver in a few areas for some potential shoppers. Their ideal customers are women, specifically younger women. This limits the potential shoppers on their website, however it perfectly serves the customer base they are targeting. For men, boys, and some women this site may not be the best online shopping store for their particular needs. Although prices are competitive (especially when coupled with various promotions), they are not typically low-end bargains. Although not the lowest prices, their clothing items are from a good quality and provide solid value for their cost. Another negative is their lack of being able to return a product from the Internet to a physical store. Often, having to mail back a product can be a frustrating experience for the customer, making an already bad customer service experience potentially even worse.
gavel

The Bottom Line

Overall, we do not recommend Papaya as an online clothing store. This is because of their showcasing younger women's clothing as well as having their prices not as low as some other retailers. They do, however, have some good products available for solid prices particularly with promotions designed ultimately for younger women.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.1

star star star star_half star_border

20 Reviews

Review Breakdown

5 grade

30%

4 grade

25%

3 grade

0%

2 grade

15%

1 grade

30%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star_half star_border

Service

star star star star star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Jennifer Click

This complaint is regarding the Papaya located inside of the Grapevine Mills Mall in Grapevine, Texas. Upon entering the store, I was never once greeted. I spent a good 45 minutes picking things out, and again, was never asked if I needed help or if I wanted to start a room (I had about 20 pieces draped over my arm!). I then stood in line for about 10 minutes to get into the dressing room. While finishing up in the dressing room, I received a text that our reservations at the restaurant in the mall were ready, so I requested my clothes be held. I was told they would be held until 6pm, however when I went back at 5:30, they had put my clothes back on the racks. So after spending almost an hour of my time shopping there, I left with nothing! The girls behind the counter clearly did not care, and the manager had nothing to say, not even an apology. I took even more of my time to send an email to their corporate office, and again, their customer service is horrible, and after a week, no response. I sent a second email but I don't have high hopes of getting a response. Papaya clearly doesn't care at all about their customers, and for that reason, I will no longer be spending my money there. I have seen similar complaints, and encourage others to stay away as well! I recommend that you fix this, Papaya. We've put up with your cheaply made products that rip and tear after only a few uses, but this is unacceptable! Get it together!

3 years ago

star star_border star_border star_border star_border

Honest Customer

I decided to return an item and get store credit. I lost my the receipt which had my store credit info on it, so I called the store to see What I should do in a case like this and they said there was nothing they could do for me. I then called corporate and they said the same! This company doesn't think about their customers, they don't do returns so you'd think they'd at least keep better track of store credit in their system to where their customers don't have to feel robbed of their money. I did like papaya but after this I will no longer be shopping there and this is just a warning to make sure for whoever shops there to keep track of your store credit or else they'll rob you of your money!

4 years ago

star star star star star

Randi Nelson San José, SJ

I think Papaya is a store with a wide variety of clothing options, I feel like it was a perfect fit for my daughter, we went school shopping there and she found a lot of success and it didn’t break the budget.

1 year ago

star star star star star

Mia Hernandez Tempe, AZ

love this store! they always have deals on top of deals meaning your usually always able to get a discount on top of even clearance items and the quality of the clothing is great style very cute and totally fashion forward

2 years ago

star star star star star

Natalia Correa MDTribe Tallahassee, FL

Papaya has so many different styles to choose from. You really have to dig for stuff in these stores but their prices are unbeatable!

1 year ago

star star_border star_border star_border star_border

LUCRETIA HARRINGTON Louisville, KY

I ordered several outfits online and they came and all were very cheap looking , poor quality ! One of the jumpers ( cobalt blue) was so horribly made that I’m trashing it , I was all set to return the items but it’s so expensive to return them that I kept them ... if I had the option to give a zero rating I would! Only buy if you actually visit the store and see the items , never online !

3 years ago

star star_border star_border star_border star_border

Jack Lutz, FL

the clothes are rubbish, my girlfriend bought several clothes, she broke a short at the moment and went to return it and they say that they do not receive broken clothes, she returned the entire purchase and and they do not return the money, only store credit, that is that force you to buy something bad, what store trash

1 year ago

star star_border star_border star_border star_border

UNKNOWN Williamsburg, VA

The clothing has very poor quality. They sell there clothing that is damage. The return policy is the worst policy I ever seen in my life. The workers are rude and don’t offer any type of help. They play really loud music with profanity and sexual content. I’m never shopping at papaya again!!

2 years ago

star star star star star

Rocio Diaz Tallahassee, FL

Papaya has stylish clothes catered to summer styles that are great quality. Also, a great place to buy clothes usually found in Latin America.

1 year ago

star star star star star_border

Juliann Mecham Managua, MN

One time their was an incredible sale going on at Paypaya and I got SO many shirts!! They lasted a long time, they were so cute and I had a great experience.

1 year ago

star star_border star_border star_border star_border

Disgruntled not in to throwing $ away for disposable clothing... Greensboro, NC

I purchased a shirt,wore it once label said hand wash in cold water...I raise the shirt up to wring it out and the shirt disappeared before my very eyes...First and last purchase from there,EVER...

4 years ago

star star star star star_border

Amanda Montebello, CA

Papaya offers a great selection of clothing an helpful customer service. I haven’t had any bad experiences aside from the quality of the garments.

1 year ago

star star star star star

Samie Cummings Ephraim, UT

Papaya has some really cute stylish clothing. And it’s very affordable. And the customer service is good.

1 year ago

star star star_border star_border star_border

Alyssa skinner Gilbert, AZ

I’ve only bought clothes from papaya once and wasn’t impressed. The quality of the clothes isn't good and not worth spending the money. The shirt I bought started getting holes in it after one wash.

1 year ago

star star star star star_border

Kathie Bowman Lakeside, CA

Papaya has a very cute summery style of clothes. Everything is very colorful and a place to go if you're looking for vibrate colors

2 years ago

star star star star star

Alyssa Hansel Tallahassee, FL

Papaya always has super affordable and great clothing! The staff are always super helpful and kind!

1 year ago

star star star star star_border

Reckholdt Draper, UT

I used to buy all of my skirts from Papaya. They have cute styles and very affordable prices.

1 year ago

star star star star star_border

Keeli Hansen San Jose, CA

Great cheap options when you need a last minute outfit and they always have ones for every occasion

1 year ago

star star star_border star_border star_border

Sheryl Wilson Salt Lake City, UT

The store caters more to younger women. It does offer nice clothing and a large variety.

3 years ago

star star star_border star_border star_border

Ije Njoku

It doesnt ship worldwide but I like the prices

4 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information