Top Ranked Companies

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#2 Nike chevron_right
9.1 Overall Score
4.6
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(288)
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#3 Target chevron_right
8.9 Overall Score
4.5
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(283)

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User Reviews

Star Rating

4.2
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329 Reviews

Review Breakdown

5 star
46%
4 star
37%
3 star
12%
2 star
2%
1 star
2%

Sentiment Criteria

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Nicole

May 28th, 2019 Orem, UT DETAILS arrow_drop_down
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I love old navy and buying from them makes returns easy. If you purchase online and decide you don’t want it you can take it to your closest store or mail it back. Their return policy gives you 45 days instead of 30 for slackers like me. I love the prices and always am happy with their style choices.

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Camilla Lundberg

May 28th, 2019 Mapleton, UT

I love shopping at Old navy they have super cute clothes! i love that i can use my gap card at old navy and earn points for my gap account i love the prices at old navy and i will continue to shop there

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Julie Kincaid

May 28th, 2019 Soldotna, AK DETAILS arrow_drop_down
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Old Navy is an excellent value for the money. We shop at their stores and thru their website several times a year. I think it is wonderful that I can order from my home in a small Alaskan town, and have stuff delivered to my door within several days. I put in an order this month, and I honestly feel that I receive good quality clothing for a very good price. When I visit retail stores, I feel that the employees are helpful and it is very easy to make returns if necessary. I will continue shopping there.

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Anne Sainsbury

May 28th, 2019 Payson, UT DETAILS arrow_drop_down
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Old Navy has been one of my favorite stores for a number of years. One of my favorite things is the sales that Old Navy has at the end of each clothing season. I have been able to buy up to 9 items for $70. That is amazing! I have purchased many jeans from the website and I have loved them. I have also purchased them for my fiancé and they are a nice-looking jean that fits well. I love the quality of clothing provided and have never had a problem making returns when they were necessary. I would recommend Old Navy to anyone who is looking for clothes on a budget. Go right after the season is finished and the sales will be amazing!

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Hannah Anderson

May 24th, 2019 Provo, UT DETAILS arrow_drop_down
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Customer service is generally good. They have upped their style lately— and I like it!

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Alyssa skinner

May 24th, 2019 Gilbert, AZ DETAILS arrow_drop_down
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Old navy has always been a go to to find cheap affordable clothing. They have the basics and more including workout clothing. I have bought legging for working out in and the material is thick and not see through. The store usually seemed to be a little unorganized but other than that I love it!

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rcurtis

May 20th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I love shopping at old navy! All of their clothes are super cute, comfortable and flattering. I love how they get new styles a lot and how the prices are good. It's also nice because things go on sale all of the time and you can always find something you like. It's great for the kids as well as my husband and I just love their swimsuits!

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Reese

May 17th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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When my daughter had our first grandchild I was at work thinking I wanted to buy a little outfit for her. I tried Old Navy first and was surprised with what variety they had. It was mailed to the store and I picked it up for free. It was fast and not difficult at all.

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Emily B.

May 17th, 2019 Provo, UT DETAILS arrow_drop_down
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I love shopping at Old Navy. Not only do they have current styles and quality clothes, but the prices are great and there are always lots of sales. It seriously doesn't get better than that!

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BLF

May 16th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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Cute clothes and great sales!!! I love to buy clothes for the whole family especially on customer appreciation day. They offer 40% off your entire order. The shipping is a little slow, but if you aren't in a hurry that shouldn't be a problem.

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Mallory

May 14th, 2019 Mesa, AZ DETAILS arrow_drop_down
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This website is easy to navigate and delivers a quality product in a short amount of time.

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Virginia Rosenthal

May 14th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I like that Old Navy offers school uniforms. I do find that the teenage uniform pants are tailored to body types with no curves. It makes it hard to shop for my daughter sometimes.

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Lauren Familia

May 14th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I think Old Navy is a great store. The clothes are very nice. I enjoy shopping from Old Navy and recommend it!

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Ashley

May 10th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
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I love shopping online for my Old Navy purchases. Almost always they have free in store pick up. It is so convenient and saves me a lot of time. I also receive the discounts through emails and sometimes they don't offer those in the store.

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Alexandra Chavez-Earls

May 7th, 2019 Chandler, AZ DETAILS arrow_drop_down
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Old navy had the perfect type of dresses I needed for my humanitarian trip and on the website it gives you an option for tall so I knew they would be the right length!! Great quality products and they always have sales which is the best

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Alison J

April 2nd, 2019 DETAILS arrow_drop_down
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Horrible customer service - tried to return a defective product and they refused to reimburse anything other than the sale amount, which was much less than i paid for it

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Natalia Evans

March 27th, 2019 Sanford, NC DETAILS arrow_drop_down
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Old Navy online shopping can be better than in-store BUT, their shipping of products takes forever; no other delivery options. Returns/Exchanges for the most part are easy BUT, I don't know too many people who still have 24hr. access to a printer. This is the only option when doing an exchange. I live in a very rural area where an Old Navy is 2hrs. away in any direction, and a library just at an hour. The nearest UPS store luckily is 30 mins. off the highway where I can have my needs met. Old Navy has customer service reps who care about taking care of the consumer but are limited because of strict company rules. You would think a billion-dollar company could do better in providing services and living up to expectations, and have the adaptability to keep up with the era in giving the people what they want. What the rumors circulating about Old Navy using sweatshops to produce material, you have to ask yourself, what are they doing to give back? I blame that on the level of management and leadership who have trouble adapting to the era. If it's a choice of driving to or shopping online, I'd rather visit maybe twice a year if I have the time. Can't support a company who doesn't care for their consumers. Amazon is a great competitor to look towards! Their innovation keeps them fresh on all levels.

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Jen Paxman

February 13th, 2019 Lehi, UT DETAILS arrow_drop_down
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I really like Old Navys website. I like how easy it is to navigate and all of the options available. I like the consistency in their clothing and sizes, that is not always the case. I can usually find something for my whole family. They offer tall options online, which is nice for my husband who is well over 6 ft tall. I also like that it is easy to return anything to the store that we don't want. There are always sales or discounts offered for online purchases as well.

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Myah Smith

February 12th, 2019 American Fork, UT DETAILS arrow_drop_down
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I love Old Navy and go there often. Sometimes the clothing is a bit overpriced, but they usually have a really good deal going on.

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Andrew Eric Rosenfeld

January 30th, 2019 DETAILS arrow_drop_down
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I buy cloths from Old Navy often. I like the styles and prices are very good.

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Beverly Ahrrens

December 26th, 2018 DETAILS arrow_drop_down
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I had a pair of jeans that I didn't have a receipt for. It was quite old, but still had the tags on it. I had purchased it for my grandson, and he wore a larger size than I thought. Old Navy sent me a voucher for the jeans, and I had to go back to the store, myself, and make a purchase. It would have been better if he could have done this.

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Hannah Kresge

December 22nd, 2018 DETAILS arrow_drop_down
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Always a good experience. Love their workout clothes, super comfy and affordable.

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Elizabeth

December 22nd, 2018 DETAILS arrow_drop_down
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Usually good. Clothing well-made, good prices, and usually good service.

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Anna Champion

December 22nd, 2018 DETAILS arrow_drop_down
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Old navy has best selections for Christmas pajamas !

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Stacey Welniak

December 22nd, 2018 DETAILS arrow_drop_down
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Great product and customer service. Will shop there again!!

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Shonta Williams

December 22nd, 2018 DETAILS arrow_drop_down
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Great deals and items. Better toddler sections, l dislike that items i like for daughter are only 2t-5t, not 6-10

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Pamela Sheldrake

December 22nd, 2018 DETAILS arrow_drop_down
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They are always pleasant and helpful with good prices and a nice selection

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Nicholas S.

December 22nd, 2018 DETAILS arrow_drop_down
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Nice products but store is typically messy. Employees are friendly but sometimes are to track down.

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Linda C..

December 22nd, 2018 DETAILS arrow_drop_down
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I'm not impressed with the quality of the product. Sales are redundant and don't offer value.

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Kim Baxter

December 22nd, 2018 DETAILS arrow_drop_down
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They are really, really inexpensive and offer some cool stuff.

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JM

December 22nd, 2018 DETAILS arrow_drop_down
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This store has great sales nd good merchandise. The website is easy to se and fast.

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Tiffany

December 14th, 2018 Tempe, AZ DETAILS arrow_drop_down
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Good clothes cheap and easy to get deals while at the same time being able to get either delivered to me at home or pick it up at the store.

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Michelle

December 13th, 2018 DETAILS arrow_drop_down
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Friendlier service more help on the floor. Employees at check out seem unhappy to be at work stare more at customer than they talk something you shouldn't do. There's not enough floor help when your trying to find something.

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Miranda Patton

December 13th, 2018 DETAILS arrow_drop_down
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I have a store credit card and shop here when I need overall wardrobe updates for myself and my family.

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Jeffrey Landolfi

December 13th, 2018 DETAILS arrow_drop_down
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Great service employees are always more than happy to help you out.

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Damequa C

December 13th, 2018 DETAILS arrow_drop_down
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I love the different variety of clothing and shoes they sell. They have clothing for every size from infants to men. They're products are good quality and reasonable prices, they always have great sales, discounts and promotions. Great customer service. Overall good company

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Jessica Penquite

December 13th, 2018 DETAILS arrow_drop_down
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Very nice clothing for an affordable price. The only downfall is over the years the quality has started the fall.

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robin morrison

December 13th, 2018 DETAILS arrow_drop_down
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Like their selections for my grandkids; not always so happy with sizing for me

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Linda Newbern

December 13th, 2018 DETAILS arrow_drop_down
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Overall good experience. I bought mu daughter's clothes there, but at age 70 i dont have much reason to shop there unless occasionally for grandkids.

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Cristi Stafford

December 13th, 2018 DETAILS arrow_drop_down
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I like that they have cute affordable clothes but I wish the shipping didnt take so long since I do alot of shopping online

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Brenda Stough

December 13th, 2018 DETAILS arrow_drop_down
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This company is great to purchase from they have great prices and very nice clothes to choose from. Very easy to use their website fast checkout and fast delivery. I enjoy shopping with this company. No need to improve they are doing a great job.

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Thomas Bernini

December 13th, 2018 DETAILS arrow_drop_down
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Yes the store is clean everybody's nice and the prices are good

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Edna Blocher

December 13th, 2018 DETAILS arrow_drop_down
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Good quality at a fair price. I would like to see bigger sizes

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Alicia Reid

December 13th, 2018 DETAILS arrow_drop_down
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I like their selections and prices. I had great experience associates are helpful and kind. They can improve by having better color variety in uniform shirts.

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Lisa Marling

December 13th, 2018 DETAILS arrow_drop_down
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always good never had a bad experience. always good prices and great sales.

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Jeffrey A Snider

December 13th, 2018 DETAILS arrow_drop_down
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Loved it! They're clothing line is the best bang for the buck and I absolutely love the tee shirts and cargo pants! Always plenty of product in stock and the deals on clearance and regular products are as good if not better than larger chain stores!

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Chieniekia Idonia Johns

December 13th, 2018 DETAILS arrow_drop_down
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Sales always good but never enough employees. Good quality.

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Larry. F

December 13th, 2018 DETAILS arrow_drop_down
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Love the clothing! Had some issues with customer service.

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HOPE MILLER

December 13th, 2018 DETAILS arrow_drop_down
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Easy to navigate in the store, great sales and helpful employees

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Roslyn Anthony

December 13th, 2018 DETAILS arrow_drop_down
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Nothing everything is in order and very neat looking store