Nordstrom

7.1

Overall Score

24 User Reviews

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Nordstrom is one of the most reputable clothing stores in the industry. John W. Nordstrom and Carl F. Wallin founded the company in 1901. Nordstrom started as a shoe retailer and now include in their inventory clothing, accessories, handbags, jewelry, cosmetics, and fragrances. Some Nordstrom stores and the online store have wedding clothing. Nordstrom even offers furniture, home décor, and other items.

Over the years they have consistently been placed in the Top 100 Companies to Work For in Fortune magazine. Happy employees typically provide great customer service, and this clothing retail giant is no exception. In 2013, Nordstrom was ranked by WWD as the top fashion seller.

We found not only does Nordstrom offer the best products on their shelves and racks. Steve Madden, the owner of Steve Madden Shoes, is on record saying that an invitation to Nordstrom was like an "invitation to the White House." They work hard to consistently bring their customers the best products.

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#4 Nordstrom Logo Nordstrom

7.1

Overall
Score

24 User Reviews

The Good

  • Competitive priced clothing
  • Nordstrom has been in business since 1901
  • Fast and inexpensive shipping and returns

Nordstrom has been providing its customers with quality clothing items for 128 years. During this time they have developed many positive aspects for its customers, including:

Competitive Priced Clothing

Although Nordstrom offers quality high-end clothing, their prices are competitively low. Not only are their asking prices competitive, Nordstrom consistently offer valuable promotions found throughout their website to get you even more bang for your buck. There is a wide range of products for men, women, and kids. Some of these product categories include Designer Collections, Shoes, Handbags, Accessories, as well as Men and Women. As far as men's suit coats are concerned, there are over 550 items available. It is a valuable shopping experience to have, shopping through countless high-quality products at low prices.

Nordstrom Has Been in Business Since 1901

Being founded in 1901, Nordstrom has been in business for 128 years. This says a lot about their brand and customer base. Not only do they have a customer service department ready to answer questions over the phone, they are also able to help customers and potential shoppers with their live chat box on their website.

Fast and Inexpensive Shipping and Returns

Nordstrom has set a standard for excellence with both their shipping and return policies. For starters, standard shipping is free. If you are looking for Two-Day or Next Day Shipping, there is a cost of $15 and $25 respectively. On average, they state on their website items will arrive at your address within 3-6 business days after your purchase. This shipping policy is one of the best when compared with other online clothing stores. Not to be outdone, their return policy is done on a case-by-case basis giving users a personal experience. Once you have returned an item, your method of payment will be accredited. You are also able to return products when purchased online in a Nordstrom physical store. Accounts are typically credited within 14 days. There aren't any limits on returns or exchanges.

The Bad

  • Alteration charges
  • Rewards program issues

It is difficult to find something bad when shopping with Nordstrom. It seems some customers had a hard time applying their Nordstrom Rewards to their alterations. Even though some customers were assured that their alterations were "free", charges for alterations later appeared on their credit cards. Also, for the Nordstrom Rewards to kick in, customers had to spend hundreds or thousands of dollars to be a Level 2, 3, or 4 member. Customers seem to want a better membership program, one outside of their store credit card.

The Bottom Line

Nordstrom is one of the best in the online clothing business. Their competitive low prices for high-quality products, loads of experience, and outstanding shipping and return policies help them achieve this status with their devoted customer base. We wholeheartedly recommend them to any potential customer.

User Reviews

4.3

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  • 10

    November 10th, 2017 DETAILS

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    Incredible customer service! If they can't find what you want... no one can! They go above and beyond. They make you feel valued as a customer.

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  • 10

    November 8th, 2017 Newberg, OR DETAILS

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    Quality is number one. Maybe a little more expensive up front but you get what you pay for. I like the quality very much.

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  • 10

    November 7th, 2017 Orem, UT DETAILS

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    Nordstrom is the mothership for ALL things! Their 1/2 yearly sale is amazing and their clothing is very high quality. Great customer service as well!

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  • 10

    November 5th, 2017 Kaysville, UT DETAILS

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    Best customer service of any store I have ever been in.

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  • 8

    November 5th, 2017 Salt Lake City, UT DETAILS

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    I love Nordstrom’s! I’ve never had better customer service in a department store. They aren’t overbearing and in your face. They give you space, but are there whenever you need assistance.

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  • 8

    November 5th, 2017 Victor, ID DETAILS

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    Had a good selection of cute ankle booties.

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  • 10

    November 3rd, 2017 Sandy, UT DETAILS

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    YES! Hands down, the best department store experience out there for anyone willing to pay for higher quality goods. Prices are higher, but their anniversary sale each July is fantastic with just about the entire store on sale. If you're a card member you get early access. Nordstrom is known for their customer service and is even studied by college students in business classes across the nation (look it up!). I've known people who buy shoes at Nordstrom so when they wear them out or get tired of them they can return them for new ones. Nordstrom resells used, returned shoes - ones in decent shape I've seen at Nordstrom Rack (I've only seen a few here) and really used shoes I've seen at Last Chance in Phoenix. Their website and app are both beautiful and easy to navigate - never had a problem. I have a Nordstrom debit card (connects to my debit account, like Target's RedCard) and I get gift certificates each year depending on points earned.

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  • 8

    November 3rd, 2017 American Fork, UT DETAILS

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    Great products, good yearly sales. Prices are a bit high.

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  • 10

    November 2nd, 2017 South Jordan, UT DETAILS

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    great quality of products and customer service

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  • 6

    November 2nd, 2017 Reno, NV DETAILS

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    Nordstrom seems to always been too expensive and never has good sales. They are a great company though and I do their their smart care shirts.

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  • 10

    October 31st, 2017 Reno, NV DETAILS

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    I have been a loyal Nordstrom shopper for over 25 years. They sell quality products and have amazing customer service. They consistently have the latest styles.

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  • 6

    October 30th, 2017 Newberg, OR DETAILS

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    I used to love Nordstrom. Over the past several years I have been disappointed in the style of the clothing. The style seems a little to edgy for me. (Must be getting too old). Nordstrom has always provided a great quality product. But again the styles don't seem to be very classic.

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  • 10

    October 30th, 2017 DETAILS

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    Great service, which when you pay 5 times more for everything that's what you should expect.

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  • 10

    October 30th, 2017 American Fork, UT DETAILS

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    Nordstrom is the best department store there is. They have amazing customer service and will make sure you are satisfied. They have an amazing return policy. They have a great selection of quality merchandise. Their stores are organized and well laid out.

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  • 10

    October 29th, 2017 Logan, UT DETAILS

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    I love this store. But it is a little over priced. Everything I have bought from Nordstrom I have loved.

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  • 10

    October 28th, 2017 Kaysville, UT DETAILS

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    Always take my returns with no problems. High quality merchandice.

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  • 8

    October 26th, 2017 Provo, UT DETAILS

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    Nordstrom has great customer service and beautiful products. I love the free shipping and the quality. I just wish the prices were lower, but you get what you pay for!

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  • 10

    July 20th, 2017 Stone Mountain, GA

    Nordstrom is one of the best place to shop/ They have fantastic in store and online services. I am always pleased by their service. I wish every store was like them. They are amazing! I Love Nordstrom !!!!

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  • 9

    June 13th, 2017 Salt Lake City, UT

    I LOVE Nordstrom!! Their clothing styles are so cute and always on trend. Their shoes section is the best! I always find what I need. Also, I get my husbands gift from there all the time. Their customer service is always wonderful. However, their prices are high.

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  • 6

    June 13th, 2017 Salt Lake City, UT

    I love getting shoes from Nordstrom, however their clothing is way to expensive. Don't even think about going onto the marble floors because you probably do not even how that much money in your bank account. Once in a while they have good sales.

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  • 9

    June 7th, 2017

    I buy most of my clothing at Nordstrom. Their free shipping and returns makes online shipping a breeze, and their customer service is topnotch. I wish they carried more specialty sizes in store (specifically petites) but I understand that they try to appeal to a broader audience in brick and mortar.

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  • 6

    June 5th, 2017 Salt Lake City, UT

    Nordstroms clothing is on the more expensive side. I do like that they have name brand items and that they are constantly updating the clothing line. I am not a huge fan of the employees constantly asking if I need help because I will sometimes have 4 people ask me if I need help in one visit.

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  • 6

    May 31st, 2017 Draper, UT

    I've spent many hours in the women's shoe department at Nordstrom with my wife while she tries on shoes. The benches that they have there are very soft and comfortable to sit on. The merchandise is usually pretty expensive, but my wife seems to like what they have.

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  • 7

    May 29th, 2017 Salt Lake City, UT

    Their shoe selection is great! Costumer service is always wonderful. However, some of their products are way expensive. Because of high prices I usually avoid going there.

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