Net-A-Porter

WOW ......... looking at all these bad reviews about net a porter has me scared to order from them again. Especially because i just got scammed by this online clothing store called " Tobi "............. which has nothing to do with netaporter, .......... but i'm just super caution about ordering online now . Anyway i have to give net a porter 5 stars . I orderd a $565.00 earcuff that was 50% off , i waited 1 more day to order only for it to be another 10% off .......... i was so thrillled to be saving even more money. My package came in 3 days and was in a super cute packing , i also spoke with customer service on the phone & the girl was soooooo polite helpful & sweet , I've also ordered a pair of $ 100 vetement socks that were about 42% off & was happy with that order too............. so far so good with net a porter , i'll be ordering again

Worst customer service experience they never answer the phone nor respond to emails to resolve an issue

I purchased a pair of $1300 boots that arrived visibly, badly damaged. Net-a-porter could have cared less and offered me a $50 Store CREDIT, valid for 1 year, towards my next purchase to address the issue. Terrible customer service.

I ordered a suitcase back in August, it arrived on time, but it did not meet my standards, so I created a return. I received an email stating that I will be refunded (the suitcase costs 430 euros). A month and a half later I checked my banking account and I had received nothing, so I went to online to customer care to let them know that I hadn't received my refund - I had returned the suitcase a week after receiving it - and they told me that the suitcase arrived damaged and that they wouldn't pay me back, even though I hadn't even taken the suitcase out of the box. They kept the suitcase and my money for one month and a half, until I contacted them. They sent me again the suitcase and that's that. If I hadn't contacted them they would still have my suitcase and my 430 euros. They even deleted the order from my account. Such thieves, such liars. I contacted also the European Consumer Centre to protect future buyers.

Honestly the worst customer service I… Honestly the worst customer service I have ever experienced with any online retailer ever. If I could give zero stars I would. It is completely laughable for what is billed as a luxury brand. I bought a dress for over £220 - it took over 10 days for it to be even dispatched - I emailed them to ask if there was any further update on my order - assuming that it was not being processed as a week had gone by and I hadn't been charged for the item. Still didn't hear back. Unfortunately my order was then delivered while I was on holiday and my office was moving address - unfortunately the original box and paper worked was binned in the move while I was out of office. I contacted them on a number of occasions to ask for assistance - again had my order not be so significantly delayed I would have arranged for it to be handled in my absence - they didn't engage with my emails at all despite chasing on a number of occasions. Eventually the did reply but obviously hadn't read my email so gave incorrect instructions. Eventually someone replied and said a courier would arrive with correct box/label - they did not and stormed off. A second pick up was organised for last week - they didn't even turn up. Still waiting for a solution and a refund. Avoid at all cost. It's an absolute joke. I had recent complaint with John L with a faulty pair of earrings, the problem was dealt with within 5 hours and offered a swift refund. Marked difference. Will NEVER shop with Net-a-porter ever again.

I ordered many items from this company. Over $1000 worth in fact. Some items were delivered to an address that was different than mine, a UPS center about an hour drive from my location. Netaporte considered this a delivery and charged me. After many unsuccessful calls with netaporte to coordinate the delivery, Netaporte agreed to reroute the items back to their return center and advised me to place a new order for the same items. I placed a new order as advised and the original package delivered several weeks later. Having received duplicate items I called to start a return. Netaporte refused to refund my money for the duplicate items. This was the case for several orders which I had placed around the same time. Had I known netadporte would have such disgraceful customer service practices, I would not have ordered so many items. I now am stuck with several sets of expensive duplicate items. Do not shop with this company. They are not cooperative and will waste your time, and money.

NetAPorter has a great selection of clothing for business people. My mom used to shop there, and their clothes were always so cute on her.

Ordered an item that was/is available online and was told the item was not available after a week of waiting for my delivery, which by the way was supposed to be delivered in 3 days. They refuse to accommodate with a different item even though the mix up is on their part...the item in question is still available for purchase on the site - so I imagine they are wasting lots of other people's time with this purchase. I will not be buying another thing from them...AWFUL!!!!

On ordering a potential wedding dress from Net-A-Porter and never having used them before, I trusted their global reputation and was lead by their product guidance that the dress was "Large to size, take the next size down". So I did, and it was too small - it was true to size, so I felt very deceived. They don't refund duties and taxes, so the whole exercise was not only a waste of time, but I am also out of pocket over $300. Won't be shopping here again.

Absolutely useless. Paid £8 for next day delivery (yeah you read that right), only for it to turn up three days later. I called them and they blamed DHL, so I called DHL and they gave me the exact time they received it, as they have check in scanners. Net a porter were just plain lying to me. I got a refund for the shipping, but the present was for a birthday and was late. Pretty annoyed, won't be using again.

When I order something from a premium retailer, I do so with the expectation of outstanding service. I ordered this item from Net-A-Porter, already concerned that I was not being offered the same shipping as Mr. Porter, but leaving at least that it would be expedient within the few days promised. Instead, what I find, is that my order has not even shipped for several days, and will take a full week to arrive. Both disappointing, and completely avoidable. This will ensure that I look elsewhere for future gifts.

I have been a customer of Net-a-porter for years. Most recently, I ordered the same shirt in two different sizes because I wasn't sure which one would fit me properly. Once I determined the size that needed to be returned, I called them and got an RMA number. I got the return back to them after the designated 28 days -- and to my surprise, they mailed the shirt back to me stating that I had waited too long and the 28 days had passed. I was so surprised at this lack of customer service from a high-end luxury retailer. Not sure I will ever order from them again.

Worst delivery experience I have ever had. They messed it up and would not only not fix it, they would not let me and UPS fix it. I had to cancel the order out of frustration and they wanted to take 10 days to give me my money back. Luckily I bought it with Paypal who has purchase protection. They are in China, not the UK like they purport. Stay away form them.

I had positive experiences with NET-A-PORTER the first serval times. But, the first time I tried to return an unworn blouse I had the worst customer service and was not refunded. I will NEVER shop with them again... I wish I would have done more research before shopping with them. The company comes across as high end, but is truly garbage.

Ordered a Maria tash earring and it arrived loose and broken, really a part of the stud was missing… by the time the order arrived I’m due to travel so impossible to do a refund, waste of money for an unusable earring, first time I ordered from you and definitely the last big mistake, people stay away believe me!

Absoultely the worst online experience i've had. Did not meet promises!!! Asked for a refund and still waiting. Looks like i'm off to the Better Business Bureau with these frauds

Bad experience, awful service, I send back an article and after 5 weeks I'm still waiting for refund! They lie saying the refund is in progress just to take time. I will never buy again from them

NetAPorter has a great selection of high end clothing. I’ve never purchased anything myself.

Shipped me a faulty item and didn’t take any responsibility for it !?