Nasty Gal started as an online eBay store and has grown to one of the largest online retailers of women’s clothing. This company was officially transitioned from eBay in 2009 by the founder, Sophie Amoruso. In 2012, INC magazine called Nasty Gal the largest growing retailer. Their net income was $24 million in 2011 and they have 200 employees as of this last year. In 2012, the company’s three-year growth rate was an astronomical 11,200%.
A former ASOS vice president also defected to Nasty Gal. Sarah Wilkinson is now Nasty Gal’s vice president of design.
There is a very specific customer targeted with Nasty Gal. Basically, the Nasty Gal customer is in her mid-twenties, and wants to look great and sexy without having to spend an arm and a leg.
- Variety of accessories
- Many brands and exclusive items
- Great sales
We liked Nasty Gal a lot. We liked the smaller, but hefty number of clothes that this online provider has. We also liked that there were different varieties of accessories that were available. We looked at their “tech” accessories and found a wide variety of phone cases, ear buds, and other affordable, stylistic tech goodies.
We found a wide variety of brands from Nasty Gal, but we also liked the fact that their exclusive “Designed by Us” category had several different products that were just as stylistic as name brands.
Another thing we liked was the number of sale items. We found great price ranges for this upscale clothes retailer. We found hat the Nasty Gal offered products that were affordable, yet comparable to Nordstrom’s and other top retailers in style.
- Processing fee on returns
- Customer complaints
We really didn’t like the fact that there was an extensive processing fee on return refunds. The $5.99 fee for credit card and Pay Pal refunds pretty much lets Nasty Gal keep your money. But don’t forget, store credit is free. You just have to buy something else from Nasty Gal.
Another thing that concerned us was the growth of this company. Growth is a good thing, but occasionally, companies can get out of touch with their customers.
Many customers on Trust Pilot complained about terrible customer service when they checked in about an overdue order or had bad service when they went to return an item. Some customers, while liking the products Nasty Gal offers, said the poor customer service would make them never return.
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Clothing Price and Quality
Nasty Gal has lots of different high-end women’s clothing. Their quality is good and they have brand-name clothing, including Jeffrey Campbell shoes.
We liked the fact that you didn’t need to be a member to us their website. You simply pay online with PayPal or another form of electronic medium
Nasty Gal does not give customers the opportunity to do online reviews of each item on the website.
There is free shipping on orders over $75. Other than that, here are the shipping rates for other orders:
- Standard Shipping (5-9 business days) – $5.00
- 2 Day Shipping (2 business days) – $12.00
- Overnight Shipping (1 business day) – $19.00
We found an extensive line of apparel. In the women’s clothes section, we found 2 pages of items, slightly over 100 items on each page, not as extensive as ASOS, but nice enough of a selection for a high-quality clothing provider
We found that Nasty Gal always has items on sale. These are available at 30%, 50%, or 60% off. Be careful about which items are marked as “final sale.”
Customers are pretty satisfied with Nasty Gal’s online reputation. Essentially, Nasty Gal went from an e-Bay business to $22.9 million in revenue in 2011. Customer service really drove this growth. Generally, the customers liked the quality of products the best. Also, they have phone, email support, and a live chat box.
Nasty Gal is an online business.
Time in Business
Nasty Gal has been in business since 2009.
Company Contact Information
Phone: (502) 215-1425
523 West 6th Street Ste. 330,
Los Angeles, CA 90014
Nasty Gal doesn’t do exchanges at this time. They have a policy regarding thirty days for a return. They do refunds via PayPal. There is a $5.99 processing fee for returns on credit cards and PayPal. However, store credit is free.