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Lulus

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299 User Reviews

5.3

Overall Score

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Tierra Reese St Louis, MO

Great product and service! I love the quality of the product that I get and the discount as a VIP member helps :)

2 years ago

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Ardelia Speed-Johnson Jacksonville, FL

Love every garment I've ever purchased!! This is my favorite online store!!! Grest quality clothes and service.

2 years ago

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Lesley Casillas South San Francisco, CA

I LOVE LULUS, THE QUALITY OF THE CLOTHES, THE CUSTOMER SERVICE. SHIPS SUPER FAST AND IS SO EASY TO SHOP

2 years ago

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Melissa Pico Rivera, CA

Great quality clothes. Formal dresses are of great quality and affordable prices. Very easy returns!

2 years ago

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ERVINNA NG Garland, TX

Lulus has really great customers services! very helpful and friendly. love it! keep up the good work!

2 years ago

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Maryanne Vasilakopoulos

Have recently come back to Lulu and could not be happier. Selection is great and delivery is quicker than I remember.

2 years ago

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Angie Tavenner Whitsett, NC

I ordered for the first time and very disappointed. The sizing was way off and when I asked to return and send me a bigger size they would only offer me a 20% discount on next order. Won’t shop again since I am $60 already.

2 years ago

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Reply from Lulus

Hi Angie, Thank you for your review. We're so sorry to hear of your disappointment in your first purchase experience! We want to assist with this however we can, and hope to regain your trust in Lulus as a company. We're unable to find an order in our system under your name. Could you please respond to provide us with your order reference number and/or the email address associated with your order? Once we can locate your purchase, we would be happy to find a resolution for you! Hope to hear from you soon! XOXO

May. 20th, 2019

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Ofelia Moreno Valley, CA

Wow.... im kind of scared now. The bad reviews are greater than the positive. Who wants that kind of a hassle. Dealing with returns or not delivered when you need the item. Ill stick to the mall. Im sad though, they have such cute dresses.

2 years ago

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Reply from Lulus

Hi Ofelia, Thank you for your review. We're so sorry to hear that you have concerns based on other reviews. At Lulus, we're always taking steps to provide the best possible online shopping experience and we listen closely to customer feedback. We would love for you to shop with us, so that you can experience Lulus products for yourself! If you do have any further questions or concerns please don't hesitate to reach out to our customer service department directly. We're in the office daily from 5 AM - 9 PM PST and would be happy to assist you! Enjoy the rest of your day! XOXO

May. 14th, 2019

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Nicole knudsen

Had a problem with a return. A customer service rep called me back with in an hour and processed my return

4 years ago

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paula foresi Tampa, FL

I just got great customer service from Megan B about a question I had. Quick and efficient. Thanks Lulu

4 years ago

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Debbie Plunket

The sale I shopped had really great pricing/value. Items arrived just as ordered and shipping was fast. Will order from Lulu's again!

4 years ago

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ZH

DO NOT ORDER FROM THEM. THEY ARE THIEVES. I ordered a dress, never received it. They told me, there was a mistake with the address so the order was returned to them. But instead of refunding my money, they took 20$ for what they claimed was return fee, restock fee and more shipping feeS. SO I never received anything but lost 20$.

4 years ago

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Erin Glaberson New Egypt, NJ

Bought a shirt for $38. By their size chart I would be a large. The shirt was so large it was falling off me. Buttons broke off after I tried it on. It was final sale so I couldn't return. Will never buy anything here again. I'd rather go to ASOS where I have free shipping and returns. The clothing quality is terrible at lulus.

5 years ago

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keiontai henry Tallahassee, FL

I bought a dress from Lulu's for my homecoming dance, the color was even more beautiful in person and the attention to detail surprised me!

1 year ago

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Taylee Warner Nampa, ID

I love Lulus! I used to get a lot of my dance dresses from here. They were such good quality and had an affordable price as well.

1 year ago

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Kbr Lahaina, HI

I appreciate the fact that their dresses are long enough for my daughters that are almost 6 feet tall. The return policy though is extremely difficult!

1 year ago

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Arielle Lawson Jacksonville, FL

Fast shipping, good prices, and an up to date sales section. I have gotten so many pairs of shoes here. I lobe Lulu’s!

1 year ago

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Allison Campbell Jackson, MS

Lulu's clothing is a bit pricey but they have great fashionable wear. Their also including various ranges on the sizing charts. They range from xs- 3x.

2 years ago

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Michelle W Coraopolis, PA

They seem to always show me the pieces I wish I had in my wardrobe. Super trendy, and the quality is really, really good.

2 years ago

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Cooper Thompson Pleasant Grove, UT

bought several dresses for different dances for my daughter at Lulus! very on trend and super affordable! Such cute dresses and clothing.

2 years ago

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Chloe Adams Morgan, UT

Lulu’s was a bit of a downer. The esthetic was there but always something wrong. A small tear, see through, not accurate to sizing.very cute branding though.

2 years ago

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Reply from Lulus

Hi Chloe, Thank you for taking the time to provide us with your feedback. We apologize for the quality and fit of some items you've received not being up to our standards. We're eager to improve your experience however we can! We sent you a private message on June 27th requesting information that will allow us to locate your order, but we haven't heard back from you just yet. If you could respond at your convenience with your order number and/or email address so that we can locate your purchase, we would love to get in touch with you. Have a wonderful day! XOXO

Jun. 28th, 2019

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Mary Ella Hardy Charlotte, NC

Easy returns and quality meets expectations.

8 months ago

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Nathan Zeng Montreal, QC

Omg, I love their pants and tshirts. So comfortable and looks so good.

9 months ago

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Kajsa Kirby Denver, CO

I really love the quality of the clothes. They sell their items are great prices!

1 year ago

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Ioana Asiata Herriman, UT

Lulus has cute outfits and a wide selection to choose from. Affordable options and shipping makes it so much easier!

1 year ago

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Cade Boudreaux , FL

I did not like Luis. I wasn’t too impressed with their selection but their customer service was nice so I wouldn’t personally shop there but I’d recommend

1 year ago

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Reply from Lulus

Hi Cade, thanks for your review! We're sorry that you didn't find what you were looking for on our website. We do add new products Monday through Friday, so we're always expanding our inventory! Additionally, we have a team of personal stylists available daily. If you'd like help shopping for your next event or simply updating your daily wardrobe, feel free to let us know! XOXO

Mar. 2nd, 2020

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Tisha andrews Chateauguay, QC

Lulu's delivers top quality clothing in a timely manner considering the fact that I live in Canada.

2 years ago

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Renee Hern Lovato Rio Rancho, NM

It took months to get half of my order. When I finally get half of my order because I requested it I was so disappointed. The clothing runs extremely small! I couldn't even get it over my head. $75 down the drain.

2 years ago

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Reply from Lulus

Hello Renee, Thank you for sharing your review with us! We're so sorry to hear about the delivery delay with your order, and we apologize that the sizing didn't work out. At Lulus, we pride ourselves on quality and service so we would like to find a resolution for this. We reached out to you privately through BestCompany's messaging system on June 24th asking for more information so that we can locate your order, but we haven't received a response. If you could please provide us with your order number and/or email address, we will gladly contact you and provide assistance! Hope we hear from you soon! XOXO

Jun. 28th, 2019

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Marcy Farmingdale, NY

Lulus makes it easy to online shop with and easy return policy and active customer service support.

2 years ago

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Gareth Harrington

Lulus send faulty goods and they refuse to cover the cost to return them so I can reclaim customs charges (I am an international buyer) or refund the customs cost themselves, avoid at all costs.

2 years ago

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Reply from Lulus

Hi Gareth, Thank you for taking the time to provide us with your feedback! We're truly sorry that you received a defective item, and we apologize for any frustration regarding international return policies. At Lulus, we really value all of our customers and we hope to improve your experience however we can. When you contacted our customer service team about this purchase, we did fully refund the order's cost including the shipping fee. We issued this refund without requiring a return, so that you wouldn't need to pay for return shipping. We're unable to cover the cost of return shipping fees since we have fully refunded your transaction and are unable to refund more than was paid. As customs fees are paid to your country's respective government rather than to Lulus, the refund for those fees would be coordinated by the appropriate agency. We reached out to you directly via email on 6/21/19 to provide more information about how you can request these customs fees are refunded by the shipping courier. In the meantime, we have processed the refund for your order's cost as mentioned prior. As a gesture of apology for this experience, we've issued you a $30 USD store credit which you're welcome to apply to any future order! We hope to improve your experience with this order, and your overall view of Lulus. We truly do want to help however we can! If you have any further questions or concerns, please don't hesitate to respond to our email. Enjoy the rest of your day! XOXO

Jun. 24th, 2019

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Samantha Arlington, TN

I love Lulus! Customer service is very kind and friendly and always happy to help. Great styles!

2 years ago

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Missy Reading, PA

I adore their collection, everything I’ve ordered seems to be the right fit and good quality

2 years ago

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alexis lockwood West Islip, NY

I love everything I get from lulus! Great products and great return policy for sizing!

2 years ago

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wendi adonis Moreno Valley, CA

Always a great experience , easy check out and easy to return your items if needed.

2 years ago

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Kirsty West Newbury, MA

Love it! CLothes are great and staff is friendly and helpful anytime i have chatted or called.

2 years ago

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Brianna South Plainfield, NJ

I love this website and all the clothes on it. It’s my go to website if i need a dress.

2 years ago

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Lynette Stuart, FL

I order from Lulus often. Fast shipment, easy returns, and quality clothes for a reasonable price.

2 years ago

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Makenzie Athens, OH

I had ordered a dress off of Lulus for a sorority event. The sizing of the dress was really off and as a result I wasn’t able to go to my party. Very disappointing. I won’t be shopping here again anytime soon.

2 years ago

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Reply from Lulus

Hello Makenzie, Thank you for your review! I'm so sorry that the dress you ordered didn't fit as expected. If you could respond with your order number and/or email address so that I can locate your purchase, I'd love to help you with this further. I hope to hear from you soon! Have a great day! XOXO

Apr. 29th, 2019

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satisfied customer Carlisle, PA

my favorite place to order dresses and shoes, reliable, cheap, personal, and CUTE!!

2 years ago

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Reply from Lulus

Hi there! Thanks for your review! We're so happy to hear that Lulus is your favorite! We pride ourselves on both quality and service, so we love to see feedback such as yours letting us know how we're doing. Thanks again for taking the time to share about your experience! Have a lovely day! XOXO

Apr. 23rd, 2019

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Ragina Medford, OR

Shipping days are not accurate. Will receive package days after my event. Now i have to return the shoes by mail. Will go with a department store next time. More reliable shipping dates.

2 years ago

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Reply from Lulus

Hi Ragina, Thank you for your review! I'm so sorry to hear that your order is delivering after the expected date. I'd be happy to look into this further and hopefully provide a resolution! Could you provide me with your order number at your earliest convenience? Hope to hear from you soon! Have a great day! XOXO

Apr. 9th, 2019

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Nicole K Irvine, CA

Loves their clothes and they offer free returns. Always stylish selection and great quality

3 years ago

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Reply from Lulus

Hi Nicole! Thank you so much for this review! We are happy to learn your love our product and services! We look forward to fulfilling your next order! XOXO

Oct. 9th, 2018

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Mabel San Jose, CA

Returned an item the day after I received it because I didn't like the fit. Literally just tried it on once. They refused to accept the return, and mailed it back to me. No refund. Expensive item. It is in perfect condition.

3 years ago

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Kim Pleasant Hill, MO

the photo of the dress was so cute, when I got it the material was cheap. It looked like a high school student designed and sewed together a dress. Not what I was hoping for.

5 years ago

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Nicole Jones Riverton, UT

I love shopping Lulus! They have a great, fashionable finds! And their website is simple, organized, and easy to navigate.

1 year ago

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Ashley Roberts Norcross, GA

The dresses from LuLus are nice and they have great price ranges with styles for every body type, but the dresses are not always the best quality

1 year ago

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Seth Managua, MN

Very easy to navigate and they sell some of the highest quality products I have ever felt. They are extremely pricey though.

1 year ago

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take7 Sandy, UT

Only go here for sales. Not every day clothes I would want but when there is a killer deal I’ll go there and snag it.

1 year ago

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Joanie Jeon Potomac, MD

I bought some dresses for my daughter’s homecoming and prom party. She loved to wear them. Very nice design and great price!!

1 year ago

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Ben Crisp Temecula, CA

I’m always pleased when I shop at lulus and their clothes are great quality and they are great about returns

2 years ago

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Keeli Hansen San Jose, CA

Great quality clothes and fast delivery they always make sure that their clothes are great and cute t

2 years ago