June 22nd, 2017
It was Tuesday and I ordered a $52 black dress in size XS and paid for 3 day shipping so it would come in time for an event I had on Saturday of the same week. The dress came on Thursday, a day before the scheduled ship date, but when I opened it, the dress wasn't the one I ordered. I had ordered a scalloped dress with sleeves and they didn't even bother to send me a similar one! They sent me an off the shoulder black dress in size XS that was also $52. I checked the receipt and it said the dress I had actually ordered, not the dress I had received. I called customer service and the first person told me she was sorry for the inconvenience, would give me a full refund and sent me a shipping label to return it and $10 of store credit. When I asked if she could send the correct dress by Saturday, she told me there was no way they could ship it any earlier than Monday and that they didn't even have the correct dress in stock. There was only one left in XS when I ordered it, so that means they didn't even have the dress when I ordered it. I ended the call and a couple minutes later I decided to call them again. This time a different person picked up and when I explained my situation she already knew about my previous call and that I was sent store credit and a shipping label. I asked her if they could get a different dress to me by Saturday and she said they could give me free overnight shipping and it would come Friday or Saturday morning. She was so patient and gave me recommendations based on what I wanted and the call lasted about 40 minutes. I ended up taking one of her recommendations and ordered a $38 dress. They refunded me for the $9 of shipping on my first order and the difference between the prices of the dresses. I used my store credit towards the second dress and I ended up getting refunded about $27 in total. Just hours after being ordered, the second dress has shipped and is coming tomorrow. I am still not sure if they will pay for the return shipping and I will probably need to call them later to check on that but the customer service has been so amazing I am sure they will. Overall I am not happy about not receiving the original dress I ordered and how I spent my money on it when they didn't even have it in stock, but the customer service is great and they will give you a full refund and send you a shipping label and some store credit for any inconvenience. I was lucky to have enough time to receive my second dress, but if your situation is more urgent, I suggest ordering from a bigger company.