LuLu’s Fashion Lounge (LuLu’s for short) started out as a mother/daughter dream back in 1996. Since then, they have grown to become a leading online retailer that offers clothes, shoes, and accessories.

Rank Chart
Price
Days to Return
Our Score
#1
Low
365
7.8
#2
Low
30 days
7.7
#3
Low
case-by-case
7.5
#4
LuLu's Logo
Average
30 days
7.4

Their story started back in the 1990s when jobs were hard to come by. The mother/daughter duo, Colleen Winter and Debra Cannon, wanted to start a café, but found a niche with clothing styles instead.

Apparently, the mother/daughter dream is doing well. The business has received investment capital from HIG Growth Partners. This investment firm has a ton of capital and routinely invests $5 to $30 million in businesses. LuLu’s delivers stylish outfits and good customer service on a consistent basis.

The Good: LuLu’s

Lulu’s provides its customers with an enjoyable shopping experience from the following:

Great Product Line

LuLu’s, while limited in the number of brands and selections that they carry, are known for offering a high volume of each brand. When looking through their selections, you will typically only see a few items that were sold out; this is substantially lower than many other online clothing companies. They also have a quality accessories line. You will find makeup, purses, handbags, and scarves. While the selection of makeup was somewhat limited, you can find a lot of stylish options that would fit the clothes available through their clothing options. The jewelry is also classy, pricey, and affordable. Before purchasing jewelry, however, make sure that it is a good fit. It must be returned in the condition in which it was purchased in order to receive a refund. Also, the accessories are not exchangeable. They also have a really good search tool to peruse their women’s clothing products. There are modeled pictures of many pieces of fashion attire to help assist shoppers in making the right purchase.

High-valued Products at Affordable Prices

The prices throughout Lulu’s site are competitive based on the higher-quality nature of their clothing items. While you will find lower costs for some items, the quality offered through their site allows you as the shopper to get valuable bang for your buck. The investment backup that LuLu’s has to accompany it is definitely worth mentioning as a positive. HIG Growth, who now backs Lulu’s financially, is a prestigious growth investment firm that has provided them with welcomed support.

Free Shipping on Orders over $50

One area customers are able to save in costs is with shipping. If the total amount of your order is over $50, you will receive free shipping (as long as your location is inside the continental United States). This amount would not include any coupons you may have used during your shopping. Orders with ground shipping can take up to 5 days to be processed. Expedited orders are shipped the same or next business day (depending on what time of day you order). Ground shipping has a flat cost of $5.

 

The Bad: LuLu’s

The negative aspects of shopping with Lulu’s are:

Women’s Clothing Only

Based off our ranking criteria, the more people who are able to shop at a particular store the better option the store is. Lulu’s only offers clothing for women, making their potential shoppers not be as many as some other large retailers. However, for women (particularly those Lulu’s is targeting as customers) this is not a negative and instead provides them with an almost exclusive brand they can be a part of. If you don’t fall into this category, then the limits on the customer type will be seen as a negative.

Not Low-End Clothing Costs

As was described in the good section, Lulu’s offers quality clothing items. They do not offer a great deal of low-end, low-cost apparel items. This does not mean their prices are necessarily high, however, it does mean they are not the greatest destination for consistent bargain shopping on low-quality clothing.

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The Bottom Line

We recommend Lulu’s for customers who are looking for trendy clothing options.

We felt like Lulu’s price range was spot on for a trendy “mid-line” clothing provider. The classiest dresses we found on their website were in the $200 range, whereas we also found classy dresses for about $50. This pricing option makes it easy to find a great fitting dress or other apparel at a great price.

Clothing Price and Quality

We found that LuLu’s offers mid-line products. We looked at their Maxi Dresses and found a price range of $49 to $268.

Membership

They require you to subscribe to process an order off of their website. But you do not have to be a member to access their website and browse.

Reviews

Customers can leave orders on their website, but many items only have one or two reviews.

Shipping

Any order over $50 has free basic shipping. If you want expediting shipping, you have to pay $25 for overnight shipping, or $18 for next day shipping.

Selection Size

LuLu’s offers a “mid-grade” selection size. We noticed that they had about 200 Maxi Dresses to choose from. Other clothing companies, such as Nordstrom’s, had more.

Sales

We found that LuLu’s offers items on sale regularly. They have a “sale” tab on their main menu bar, of which items rotate in and out of, depending upon brand and season.

Customer Service

LuLu’s offers pretty good customer service. We had questions about their return policy and product selection. They have phone support and email support, and a live chat box, however, you have to go to their “Contact Us” option to find it.

Retail Storefront

LuLu’s is purely and online business.

Time in Business

LuLu’s has been in business since 1996.

Company Contact Information

(530) 343-3545

195 Humboldt Ave Ste B, Chico, CA 95928

Email form on website.

Return Policy

Cosmetics, Gift Cards, Intimates, Bodysuits, Tights, Socks, and Final Sale items cannot be returned. Certain other items, such as jewelry, are exchangeable but not refundable. Everything else must be returned in fresh, unused condition. Items with any scent reminiscent of deodorant or other items will be sent back to the client and fully charged.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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17 LuLu’s Reviews

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  1. User Score

    10

    October 28th, 2016 Clearwater, FL

    Lulus consistently delivers me quality products, true to size. With most shipping being waived this is my favorite site to order from. I love all the the fun styles at great price points.

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    2

  2. User Score

    1

    October 27th, 2016 Athens, OH

    Lulu’s, you are officially are part of the scum of the earth. Any time I hear your name, I see red and my ears start to bleed. I needed a dress for a charity ball and while it did come in a short period of time, which is your only redeeming quality, you sent me the wrong dress. What sort of company sends the wrong dress to a customer? Only you Lulu’s. You ignorant slut of a company. You had ONE job. I haven’t been this disappointed since the time I found out Santa didn’t exist. You ruin everything and I refuse to do business with you again. BYE FELICIA.

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    3 12

  3. User Score

    0

    September 9th, 2016 Sheboygan, WI

    Total scam..I ordered a dress a month ago..They took cash out of account right away..Never sent me the dress..Phoney number on here to call..Called it several times..You always get the voice mail stating that no-one is there at the moment..leave a message..They never return your call..Total rip off..I am out the cash and the dress and had to replace my bank card before they steal any more money from me..

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    16 1

  4. User Score

    4

    August 26th, 2016 San Francisco, CA

    The online store is okay. Customer service was decent as well. I only payed about $20 for a really beautiful romper more like $19 that fit extremely well on me and looked beautiful but then their zipper was cheap so the teeth of the zipper ripped wide open exposing my whole side down to my panties. Uh oh wardrobe malfunction. I contacted customer service and I couldn’t do an exchange unfortunately, but they did give me $14 back in store credit. Yeah it may not have been ideal, but I ended up buying a sale item anyway which I paid maybe an extra $7 for which wasn’t too bad because I get something else basically for free and pay for shipping plus I get to keep the romper that I absolutely love which to be honest I am going to fix anyway. So I didn’t have that good of an experience, but the company isn’t all too bad either.

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    11 2

  5. User Score

    0

    August 23rd, 2016 Talladega, AL

    This is horrible merchandise. Buyer Beware!!!They have a very good photographer and the clothes don’t look like the picture. Cheap material, ugly, disappointed all the way around. There are better dresses for that price.

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    8 1

  6. User Score

    0

    August 12th, 2016 Mission Viejo, CA

    The products are cheaply made and they don’t return. They make claims of damage when the item is returned and deduct off the original purchase and apply a store credit so you’re forced into buying another cheaply made product. I’m issuing a complaint with the BBB to go after my $$.

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    8 2

  7. User Score

    0

    August 11th, 2016 Cincinnati, OH

    From my experience, Lulu’s is a dishonest company with terrible customer service. The dresses I ordered were made from cheap material and did not look like those on the website. The models also pose in a way that does not show the true style/fit of the dress. When I tried to return my dresses, customer service told me it was a final sale and they couldn’t be refunded. The final sale disclaimer was posted on the site only after I ordered the dresses so I expected to be able to return them. I will never buy from them again. Be aware of this company! If they can scam you, they will!

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    9 1

  8. User Score

    1

    July 1st, 2016 Malvern, PA

    Horrible quality.
    The jewelry is already scratched when it comes in and the shoes cut off blood circulation

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    8 1

  9. User Score

    0

    June 21st, 2016 Renton, WA

    Be mindful of shipping. I needed to ship it to my workplace (as my home address often gets packages stolen), if they try to deliver it on the weekends and gets sent back to Lulus, YOU get to cover the costs.

    I needed some dresses before I left on vacation and unfortunately they shipped it to be delivered on Saturday. It was sent back right away to Lulu’s and I was informed that I could place a new order with expedited shipping if I wanted the items. Otherwise I would have to pay another $5 to get it shipped back out (which would be useless since my event would have already passed) OR pay a 15% restocking fee and additional $7 shipping fee (because THEY offer free shipping, they need you to pay for it when it gets shipped back). With the total of my dresses, that’s a nice $31.48 Lulus gets for free and I get nothing. Last time I’ll be ordering from them.

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    8 1

  10. User Score

    0

    May 19th, 2016 Pleasant Hill, MO

    the photo of the dress was so cute, when I got it the material was cheap. It looked like a high school student designed and sewed together a dress. Not what I was hoping for.

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    8 1

  11. User Score

    10

    May 14th, 2016

    I Purchased this from UK a stunning ball gown fro my Granddaughter high school prom
    the item was excellent value and fitted to a tee there was a slight problem that need addressing with customer service which was resolved promptly and efficiently !
    There has been a lot of bad press here in the UK on horrible cheap badly fitting ball gowns ordered over the Internet mainly from China but Lulus.com is the real deal would recommend to anyone

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    3 1

  12. User Score

    0

    April 13th, 2016 Lincoln, CA

    This website is destined to be a scam. Got 3 dresses for graduation and the quality was nothing like the pictures presented online. Material was terrible and looked nothing like the material on the model. I was telling a friend about this and she told me (might not be true) that Lu Lu’s takes their pictures from other websites and makes crappy quality items that look similar in the worst way. I sent them back today but I am worried due to the reviews on this page. I’m worried I will not get my money back. Overal, never been so frustrated in ordering clothes as I am with this webite. DO NOT SHOP HERE

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    15 1

  13. User Score

    1

    April 5th, 2016 Cleveland, OH

    I’ve never been pleased with anything I’ve gotten from Lulus. I’ve had problems with material looking super cheap, not fitting as described in sizing chart, shoes were super tight and cut off blood circulation, see through clothing. At this point I have ordered 6 dresses and a pair of shoes and sent them all back. Thought I had originally just chosen wrong for my body type/not payed enough attention when ordering, but now I’ve just realized to never order from them again.

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    11 1

  14. User Score

    0

    February 17th, 2016 Seaford, NY

    Never heard of any store not refunding your shipping after returning something within 10days! I am out of $9 shipping and their customer service is horrible!!!! Got stuck in a chat with “Olivia” who all she claimed to do was get me a $9 credit! They are a scam and just like to take people’s money so I’m out of money on my refund! I will never shop here again!!! Shoppers beware!!!! You will lose out on money with shipping if you return and item!!!!! don’t shop here!!!! There sizing isn’t accurate and because of that I have to be out of money!!! STAY AWAY!!!!!

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    10 1

  15. User Score

    1

    January 25th, 2016 New York, NY

    They have a very good photographer and the dresses don’t look like the picture.
    Didn’t even bother trying on 2 dresses because they looked ugly, too large, and too long – so sent them back the next day. But Lulu’s didn’t refund money & resent dresses in a new box.
    There are better dresses for that price.

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    8 1

  16. User Score

    8

    January 8th, 2016

    I recently ordered a dress from Lulu’s to wear to a new years party! It was a cobalt blue sequin dress. I followed the measurements on the website and they were perfect. I received the dress and the measurements were just as they were on the website. I had to order a medium because I needed the length, but it turned out the waist was a bit big, but I did know this when ordering it. I had to get it taken in a bit but again I could not have ordered anything smaller or the dress would have been to short. It ended up fitting perfectly, the dress was excellent quality. I wore it to the party and had multiple compliments on the dress! Can’t wait to wear more of their clothing! Only thing I would change is if they could make the dress longer and the middle a litter smaller for taller ladies like me 🙂

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    3

  17. User Score

    0

    December 31st, 2015 Denver, CO

    Terrible customer service. I purchase 3 dresses to try on and returned 2. 3 weeks after the return, the dresses showed back up on my doorstep with no packing slip, explanation or email. I contacted the company and they said the items were ‘damaged’ and ‘covered in hair’. They were 2 full length black gowns, and to think that not a single hair would get on them after trying them on is absurd. They took photos and emailed them to me which were laughable. I counted about 5 hairs. If people are unable to try on the clothing without the risk of it being un-returnable then you should have a no-return policy. Absolutely ridiculous, and now I have 2 ill-fitting black gowns totaling over $200 that are in perfect condition which I am stuck with. Will never use this site again.

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    12 1