Verified
3.9
5.3
Overall Score
Lulus Fashion Lounge (Lulus for short) started out as a mother/daughter dream back in 1996. Since then, they have grown to become a leading online retailer in women's fashion that offers clothes, shoes, and accessories. Their story started back in the 1990s when jobs were hard to come by. The mother/daughter duo, Colleen Winter and Debra Cannon, wanted to start a café, but found a niche with clothing styles instead. Apparently, the mother/daughter dream is doing well. The business has received investment capital from HIG Growth Partners. This investment firm has a ton of capital and routinely invests $5 to $30 million in businesses. Lulus delivers stylish outfits and good customer service on a consistent basis.
Lulus provides its customers with an enjoyable shopping experience from the following:
LuLus, while limited in the number of brands and selections that they carry, are known for offering a high volume of each brand. When looking through the lulus boutique style selections, you will typically only see a few items that are sold out; this is substantially lower than many other online clothing companies. They also have a quality accessories line. You will find makeup, purses, handbags, and scarves. While the selection of makeup was somewhat limited, you can find a lot of stylish options that would fit the clothes available through their clothing options. The jewelry is also classy, pricey, and affordable. They also have a great search tool to peruse their women's clothing products. There are modeled pictures of many pieces of fashion attire to help assist shoppers in making the right purchase.
Lulus dresses are particularly well-known. Customers of the boutique online can even sort dresses by occasion or trend. Users can find prom, cocktail, party, formal, vacation, graduation, wedding, or bridesmaid dresses quickly and easily through Lulus boutique-style site.
The prices throughout the company site are competitive with other women's fashion based on the higher-quality nature of their clothing items. While you will find lower costs for some items, the quality offered through their site allows you as the shopper to get valuable bang for your buck. The investment backup that Lulus has to accompany it is definitely worth mentioning as a positive. HIG Growth, who now backs Lulus financially, is a prestigious growth investment firm that has provided them with welcomed support.
One area customers are able to save in costs is with shipping. If the total amount of your order is over $50, the company offers free shipping (as long as your location is inside the continental United States). This amount would not include any coupons you may have used during your shopping. Orders with ground shipping can take up to 5 days to be processed. Expedited orders are shipped the same or next business day (depending on what time of day you order). Ground shipping has a flat cost of $5.
The negative aspects of shopping with Lulus are:
Based on our ranking criteria, the more people who are able to shop at a particular store the better option the store is. Lulus only offers clothing for women, making their potential shoppers not be as many as some other large retailers. However, for women (particularly those Lulus is targeting as customers) this is not a negative and instead provides them with an almost exclusive brand they can be a part of. If you don't fall into this category, then the limits on the customer type will be seen as a negative.
As was described in the good section, Lulus offers quality clothing items. They do not offer a great deal of low-end, low-cost apparel items. This does not mean their prices are necessarily high, however, it does mean they are not the greatest destination for consistent bargain shopping on low-quality clothing.
As a successful online retailer, you'd expect an accompanying mobile app. Though one exists, it appears to only be available in Chinese. This is obviously problematic for English-speaking users.
Our Lulus reviews contain many customers who are unhappy with the customer service experience when it comes to returns. Lulus will only grant free return shipping if the order is postmarked within 10 days of the delivery date. Unfortunately, that falls on Lulus side to ensure that happens in a timely manner. If their service does not mark it in time, the customer will have to pay the extra fees.
Lulus exclusive styles are made its customers in mind. The company buys and designs sophisticated, chic and modern styles.
We recommend Lulus for customers who are looking for trendy clothing options. We felt like Lulus price range was spot on for a trendy "mid-line" clothing provider. The classiest lulus dresses we found on their website were in the $200 range, whereas we also found classy dresses for about $50. This pricing option makes it easy to find a great fitting dress or other apparel at a great price. Lulus reviews have been mixed thus far.
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4 years ago
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6 months ago
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Victoria Creed Weatherford, OK
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Lana Johnson Sacramento, CA
3 years ago
Reply from Lulus
Apr. 23rd, 2019
Angela P
3 years ago
Michele Tipton Land O' Lakes, FL
3 years ago
Su Medina, OH
4 years ago
Ben Benterman
6 years ago
Lisa
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1 year ago
Holly Marie Greenville, NC
2 years ago
Marir Palacios, TX
2 years ago
Melinda
2 years ago
J. Dawson Los Angeles, CA
2 years ago
Elise Farmington, MI
2 years ago
Alejandra Evans White Hall, MD
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Karly Wilson Tuscaloosa, AL
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Shelby Cleveland, OH
2 years ago
Caroline Christiana, TN
2 years ago
Cat Westlake Village, CA
2 years ago
Muriel The Bronx, NY
2 years ago
Caroline Ngo Pittsfield, MA
2 years ago
Claudia Jersey City, NJ
2 years ago
Fuschia Brooks, ME
2 years ago
Jillian Pittsburgh, PA
2 years ago
Silvia C. Roosevelt, AZ
2 years ago
CAB Houston, TX
2 years ago
Lindsey Kelly
2 years ago
Shelia Reed Grovetown, GA
2 years ago
Courtney Buchert Summit Hill, PA
3 years ago
Reply from Lulus
May. 14th, 2019
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