Lulus Fashion Lounge (Lulus for short) started out as a mother/daughter dream back in 1996. Since then, they have grown to become a leading online retailer in women's fashion that offers clothes, shoes, and accessories. Their story started back in the 1990s when jobs were hard to come by. The mother/daughter duo, Colleen Winter and Debra Cannon, wanted to start a café, but found a niche with clothing styles instead. Apparently, the mother/daughter dream is doing well. The business has received investment capital from HIG Growth Partners. This investment firm has a ton of capital and routinely invests $5 to $30 million in businesses. Lulus delivers stylish outfits and good customer service on a consistent basis.
Lulus provides its customers with an enjoyable shopping experience from the following:
LuLus, while limited in the number of brands and selections that they carry, are known for offering a high volume of each brand. When looking through the lulus boutique style selections, you will typically only see a few items that are sold out; this is substantially lower than many other online clothing companies. They also have a quality accessories line. You will find makeup, purses, handbags, and scarves. While the selection of makeup was somewhat limited, you can find a lot of stylish options that would fit the clothes available through their clothing options. The jewelry is also classy, pricey, and affordable. They also have a great search tool to peruse their women's clothing products. There are modeled pictures of many pieces of fashion attire to help assist shoppers in making the right purchase.
Lulus dresses are particularly well-known. Customers of the boutique online can even sort dresses by occasion or trend. Users can find prom, cocktail, party, formal, vacation, graduation, wedding, or bridesmaid dresses quickly and easily through Lulus boutique-style site.
The prices throughout the company site are competitive with other women's fashion based on the higher-quality nature of their clothing items. While you will find lower costs for some items, the quality offered through their site allows you as the shopper to get valuable bang for your buck. The investment backup that Lulus has to accompany it is definitely worth mentioning as a positive. HIG Growth, who now backs Lulus financially, is a prestigious growth investment firm that has provided them with welcomed support.
One area customers are able to save in costs is with shipping. If the total amount of your order is over $50, the company offers free shipping (as long as your location is inside the continental United States). This amount would not include any coupons you may have used during your shopping. Orders with ground shipping can take up to 5 days to be processed. Expedited orders are shipped the same or next business day (depending on what time of day you order). Ground shipping has a flat cost of $5.
The negative aspects of shopping with Lulus are:
Based on our ranking criteria, the more people who are able to shop at a particular store the better option the store is. Lulus only offers clothing for women, making their potential shoppers not be as many as some other large retailers. However, for women (particularly those Lulus is targeting as customers) this is not a negative and instead provides them with an almost exclusive brand they can be a part of. If you don't fall into this category, then the limits on the customer type will be seen as a negative.
As was described in the good section, Lulus offers quality clothing items. They do not offer a great deal of low-end, low-cost apparel items. This does not mean their prices are necessarily high, however, it does mean they are not the greatest destination for consistent bargain shopping on low-quality clothing.
As a successful online retailer, you'd expect an accompanying mobile app. Though one exists, it appears to only be available in Chinese. This is obviously problematic for English-speaking users.
Our Lulus reviews contain many customers who are unhappy with the customer service experience when it comes to returns. Lulus will only grant free return shipping if the order is postmarked within 10 days of the delivery date. Unfortunately, that falls on Lulus side to ensure that happens in a timely manner. If their service does not mark it in time, the customer will have to pay the extra fees.
I love shopping Lulus! They have a great, fashionable finds! And their website is simple, organized, and easy to navigate.
The dresses are super cute but you have to be a specific body type to fit a majority of them. Prices are ok. I've come to learn that you have to be in a mood to show off if you were to buy one of these dresses.
The quality and price are great for events.
Horrible experience. Purchased a blouse with a jacket that ripped the first day I wore it. Cheaply made clothing and very expensive.
Reply from Lulus
Mar 24, 2020
Hi Esmeralda, Thank you for taking the time to share your review! We're so sorry to hear that you received a defective item. We would like to help however we can, and are eager to find a resolution for this! We reached out to you using BestCompany's messaging system on 3/16 and requested additional information so that we can locate your purchase and look into this further. Hope to hear from you soon! XOXO
I love the brand Lulus, they have such cute dresses andy he quality of their clothing is great. They are a great store to buy from and I always get my sundresses from Lulus.
I found lulus extremely hard to use and to find clothing. The prices were higher than I would have expected them to be.
Reply from Lulus
Mar 09, 2020
Hi Brayden, thanks for your review! We're so sorry to hear that you had difficulty using the website, and that the prices were higher than anticipated. We would like to learn more about your shopping experience so - could you please email our customer service team with "Attention: Reviews Team" in the subject line? This way we can ask you some more questions in hopes of improving our website! Hope to hear from you soon! XOXO
I bought a dress from Lulu's for my homecoming dance, the color was even more beautiful in person and the attention to detail surprised me!
I’ve got my prom dresses from lulus for the past three years and I have loved every single one of them. They have an amazing assortment of different dresses and sizes and shapes. I would recommend this to any of my friends.
The dresses from LuLus are nice and they have great price ranges with styles for every body type, but the dresses are not always the best quality
good dresses with good prices but they are a little cheap. the quality isnt amazing but they styles for every body type
Lulu’s has high quality clothing and fast shipping. Love their brand.
Natalia Correa MDTribe
They have really cute clothes for decent prices. Their customer service is also awesome! Their comments are really helpful in determining what size fit your best!
very fashionable clothing at a affordable price! clothes are sometimes on the expensive side but they usually have deals on some big items to take some of the price off. Shirts are very comfortable!
They always have deal when i shop here. Clothes are very stylish and even when you don't see a product you can let them know and they'll alert you when it's in stock! Amazing customer service!
Super cute clothes and have great quality, but a bit too expensive for the item they're selling.
Lulus has cute outfits and a wide selection to choose from. Affordable options and shipping makes it so much easier!
I bought a nice green prom dress from there. If you're worried if the site is legit or not, dont worry they are! The dress came with the correct size and was very affordable.
I have bought several dresses off of Lulus and have always been pleased with their quality for the price I paid. I recommend their store to lots of people.
fashionable and stylish dresses for formal events, cheaper than most clothing sites for formal wear
I love Lulus. Their clothing is made of amazing material and they are super comfortable.
Lulus is very affordable and have a nice variety. They have very trendy, high-end fashion options, for a low price. Lulu's clothing is a bit pricey but they have great fashionable wear. Their also including various ranges on the sizing charts.
I did not like Luis. I wasn’t too impressed with their selection but their customer service was nice so I wouldn’t personally shop there but I’d recommend
Reply from Lulus
Mar 02, 2020
Hi Cade, thanks for your review! We're sorry that you didn't find what you were looking for on our website. We do add new products Monday through Friday, so we're always expanding our inventory! Additionally, we have a team of personal stylists available daily. If you'd like help shopping for your next event or simply updating your daily wardrobe, feel free to let us know! XOXO
Very nice quality clothing options. Quite expensive, but it pays off when you wear them. So comfortable and functional.
Very easy to navigate and they sell some of the highest quality products I have ever felt. They are extremely pricey though.
Lulus continues to rise up to my expectations. Whenever I wear Lulu leggings my butt is always lifted and flattering. Lulu is comfortable, cute and never disappoints. I always get compliments when I wear Lulu.
Only go here for sales. Not every day clothes I would want but when there is a killer deal I’ll go there and snag it.
Ordered 2 pairs of pants because I was unsure of sizing, returned one pair and found the return process so easy. I opted for a credit with Lulus and they would send me a reminder to use my credit. Great quality on the pants I bought! Still love them!
Love this site! I have gotten a lot of dresses from here and I’m always so impressed with my purchases
I recently bought some really cute shoes from lulus and also have loved so many dresses I have seen (that have yet to be bought ;) but have always had a good experience with things as far as shipping and returns goes
I wanted to get my girlfriend a few items from here but they were sold out so I signed up for the waiting list. I got an email that they were back and purchased them at a good price. She likes how they fit and quality.
Love their dresses. The quality is amazing but they are quite pricey. ,”customer service is fantastic
I bought some dresses for my daughter’s homecoming and prom party. She loved to wear them. Very nice design and great price!!
I love LuLus! They have such a nice website layout that’s super easy to navigate on finding what i want! They have amazing a amazing costumer service hotline that’s open at the most reasonable hours!
My daughters buy dresses from Lulu’s and have been very happy with them. They are average quality but have very new styles and tend to have the looks the kids are looking for.
I bought my homecoming dress from here. Very good website with good quality dresses.
I was on a waitlist to purchase a pair of sandals from Lulus online and once the shoes were in tock they notified me. The shipping was fast and the customer service was great.
I love Lulus! I used to get a lot of my dance dresses from here. They were such good quality and had an affordable price as well.
Soooo many options, for every occasion. I have bought all my highschool dance dressed here! GREAT
Lulus offers such good quality of clothes that are comfy and affordable!
I appreciate the fact that their dresses are long enough for my daughters that are almost 6 feet tall. The return policy though is extremely difficult!
Fast shipping, good prices, and an up to date sales section. I have gotten so many pairs of shoes here. I lobe Lulu’s!
Lulus is very affordable and have a nice variety. They have very trendy, high-end fashion options, for a low price.
I bought a cute long maxi dress for my cousin's wedding from lulus and it was perfect! I wear the dress to all of the weddings i go to and I an always getting compliments! I will continue to be buying dresses from them
Lulu's delivers top quality clothing in a timely manner considering the fact that I live in Canada.
Lulu's clothing is a bit pricey but they have great fashionable wear. Their also including various ranges on the sizing charts. They range from xs- 3x.
Lulus is pretty pricy and the quality isn’t all that. However I do love their shoes.
Reply from Lulus
Jan 10, 2020
Hi Danelle, thank you for your feedback! At Lulus, we pride ourselves on all aspects of service so it's important to us that our items are both affordable and of good quality. We're truly sorry if some of your purchases haven't met your expectations! If you do ever have questions or concerns about an order, please feel free to contact our customer service team. We are in the office daily and would be happy to help! We appreciate your review! XOXO
I placed an order from Lulus and input the email wrong on my order. With help from Wendy L in the live chat function on their website, she was able to confirm and update my order with the correct information and resend all of the emails that were previously sent! Great customer service in my opinion.
Personally I believe that the clothes are overpriced and very generic. Could come up with new designs
Reply from Lulus
Jan 08, 2020
Hi Del, thanks for your review! We're sorry to hear that you aren't fully satisfied with our selections of items, or the price point. We want all of our customers to be able to shop with us, so we have a wide selection of sale items and regularly run special promotions! We do add new items to our website Monday through Friday, so be sure to check back often for new styles which may be more to your liking. If you ever need assistance, don't hesitate to contact our customer service team! XOXO
I love using Lulu's primarily for their dresses. They have a great variety and always have discounts available, so you are sure to get what you desire.
I used to buy a lot from Lulu's and normally the clothes would work out for me. However, I recently had an experience where some things did not work out and I sent for return. The instructions on how to return were misleading, and when I reached out for assistance the person was not helpful and really condescending towards me. Really cute clothes, but if that's how they treat customers I don't want to give them my business.
Reply from Lulus
Dec 20, 2019
Hi Paige, Thank you for your review! We're truly sorry for any confusion about how to ship your return back to us, and for the lackluster customer service you received. In hopes of assisting with this, one of our team members reached out to you on 12/16 by phone and email. Your return was transferred to the correct shipping carrier, and arrived back to us yesterday. We have since processed your return, and your refund was issued today! You should see it post back to your original payment method within 3-5 business days depending on your bank's policies. We pride ourselves on quality and service, so we never want to leave a customer without the assistance they need! In hopes of making up for this experience, we've sent you some store credit for use on any future order. We hope that we've been able to resolve this concern for you. If you do need any further assistance, please feel free to be in touch with us. We're in the office daily and will help however we can! Have a great day! XOXO