August 2nd, 2017 Kuna, ID
Originally I had purchased four bridesmaid dresses from LULU's. I will admit they came very fast so that was nice, however one dress did not match the color of the other dresses. Another one of the dresses had a tear in the seam. The whole process to send these dresses back was a nightmare. I was able to send them both back for free. However, as well as sending me 2 replacements for the dresses, they refunded my card! I was very confused. Me being an honest person, I called them and pointed out to them that the refunded me as well as exchanged my dress. I immediately was told that I needed to pay them back in 3-5 days when the refund hit my card. They made me feel that I was stealing, when in fact I was calling them letting them know they refunded me when I wasn't supposed to be. So I had to sit around for a week waiting to receive a refund that I should have not gotten in the first place because for some reason they could not VOID the refund. I then had to call them back to RE-PAY for the dress. I was very irritated. I honestly feel that they should have let me keep the refund that was their mistake in the first place. Anyways, I went ahead and called them back to repay for the dress. I thought I could put this whole company behind me after this. Instead, two days later, I look at my bank statement and they DOUBLE CHARGED me for the one dress! I am so upset and disappointed with this company. I would not recommend anybody shop at this website. Now I have to wait 3-5 business days for MY MONEY to go back into my account. The only way that I would every consider shopping with LULU's again is if they did the right thing and refunded me the entire amount that they took from me in the first place. Until that ever happens, I will not shop here. If any of my friends or family ask me advise on shopping here, I will go back to this experience. This company really needs to pull it together to prevent other customers from experiencing this.