Lulus Fashion Lounge (Lulus for short) started out as a mother/daughter dream back in 1996. Since then, they have grown to become a leading online retailer in women's fashion that offers clothes, shoes, and accessories. Their story started back in the 1990s when jobs were hard to come by. The mother/daughter duo, Colleen Winter and Debra Cannon, wanted to start a café, but found a niche with clothing styles instead. Apparently, the mother/daughter dream is doing well. The business has received investment capital from HIG Growth Partners. This investment firm has a ton of capital and routinely invests $5 to $30 million in businesses. Lulus delivers stylish outfits and good customer service on a consistent basis.

The Good

  • Great Product Line
  • High-valued Products at Affordable Prices
  • Free Shipping on Orders Over $50

Lulus provides its customers with an enjoyable shopping experience from the following:

Great Product Line

LuLus, while limited in the number of brands and selections that they carry, are known for offering a high volume of each brand. When looking through the lulus boutique style selections, you will typically only see a few items that are sold out; this is substantially lower than many other online clothing companies. They also have a quality accessories line. You will find makeup, purses, handbags, and scarves. While the selection of makeup was somewhat limited, you can find a lot of stylish options that would fit the clothes available through their clothing options. The jewelry is also classy, pricey, and affordable. They also have a great search tool to peruse their women's clothing products. There are modeled pictures of many pieces of fashion attire to help assist shoppers in making the right purchase.

Lulus dresses are particularly well-known. Customers of the boutique online can even sort dresses by occasion or trend. Users can find prom, cocktail, party, formal, vacation, graduation, wedding, or bridesmaid dresses quickly and easily through Lulus boutique-style site.

High-valued Products at Affordable Prices

The prices throughout the company site are competitive with other women's fashion based on the higher-quality nature of their clothing items. While you will find lower costs for some items, the quality offered through their site allows you as the shopper to get valuable bang for your buck. The investment backup that Lulus has to accompany it is definitely worth mentioning as a positive. HIG Growth, who now backs Lulus financially, is a prestigious growth investment firm that has provided them with welcomed support.

Free Shipping on Orders Over $50

One area customers are able to save in costs is with shipping. If the total amount of your order is over $50, the company offers free shipping (as long as your location is inside the continental United States). This amount would not include any coupons you may have used during your shopping. Orders with ground shipping can take up to 5 days to be processed. Expedited orders are shipped the same or next business day (depending on what time of day you order). Ground shipping has a flat cost of $5.

The Bad

  • Women's Clothing Only
  • Not Low-end Clothing Costs
  • Limited Mobile App
  • Return Policy

The negative aspects of shopping with Lulus are:

Women's Clothing Only

Based on our ranking criteria, the more people who are able to shop at a particular store the better option the store is. Lulus only offers clothing for women, making their potential shoppers not be as many as some other large retailers. However, for women (particularly those Lulus is targeting as customers) this is not a negative and instead provides them with an almost exclusive brand they can be a part of. If you don't fall into this category, then the limits on the customer type will be seen as a negative.

Not Low-End Clothing Costs

As was described in the good section, Lulus offers quality clothing items. They do not offer a great deal of low-end, low-cost apparel items. This does not mean their prices are necessarily high, however, it does mean they are not the greatest destination for consistent bargain shopping on low-quality clothing.

Mobile App

As a successful online retailer, you'd expect an accompanying mobile app. Though one exists, it appears to only be available in Chinese. This is obviously problematic for English-speaking users.

Return Policy

Our Lulus reviews contain many customers who are unhappy with the customer service experience when it comes to returns. Lulus will only grant free return shipping if the order is postmarked within 10 days of the delivery date. Unfortunately, that falls on Lulus side to ensure that happens in a timely manner. If their service does not mark it in time, the customer will have to pay the extra fees.

The Bottom Line

Lulus exclusive styles are made its customers in mind. The company buys and designs sophisticated, chic and modern styles.  

We recommend Lulus for customers who are looking for trendy clothing options. We felt like Lulus price range was spot on for a trendy "mid-line" clothing provider. The classiest lulus dresses we found on their website were in the $200 range, whereas we also found classy dresses for about $50. This pricing option makes it easy to find a great fitting dress or other apparel at a great price. Lulus reviews have been mixed thus far.  

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.9
starstarstarstar_halfstar_border

281 Reviews

Review Breakdown

5 star
57%
4 star
14%
3 star
4%
2 star
4%
1 star
21%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar_border

Nicole Jones

March 24th, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love shopping Lulus! They have a great, fashionable finds! And their website is simple, organized, and easy to navigate.

starstarstarstarstar_border

Mikayla Ralston

March 22nd, 2020 Gaithersburg, MD

The dresses are super cute but you have to be a specific body type to fit a majority of them. Prices are ok. I've come to learn that you have to be in a mood to show off if you were to buy one of these dresses.

starstarstarstarstar

apatton

March 18th, 2020 Purcellville, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The quality and price are great for events.

starstar_borderstar_borderstar_borderstar_border

Esmeralda Marquez

March 16th, 2020 Phoenix, AZ DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Horrible experience. Purchased a blouse with a jacket that ripped the first day I wore it. Cheaply made clothing and very expensive.

Lulus Logo

Reply from Lulus

Mar 24, 2020

Hi Esmeralda, Thank you for taking the time to share your review! We're so sorry to hear that you received a defective item. We would like to help however we can, and are eager to find a resolution for this! We reached out to you using BestCompany's messaging system on 3/16 and requested additional information so that we can locate your purchase and look into this further. Hope to hear from you soon! XOXO

history
starstarstarstarstar

Elizabeth Klemm

March 9th, 2020 Windermere, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love the brand Lulus, they have such cute dresses andy he quality of their clothing is great. They are a great store to buy from and I always get my sundresses from Lulus.

starstar_borderstar_borderstar_borderstar_border

Brayden Ibert

March 8th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I found lulus extremely hard to use and to find clothing. The prices were higher than I would have expected them to be.

Lulus Logo

Reply from Lulus

Mar 09, 2020

Hi Brayden, thanks for your review! We're so sorry to hear that you had difficulty using the website, and that the prices were higher than anticipated. We would like to learn more about your shopping experience so - could you please email our customer service team with "Attention: Reviews Team" in the subject line? This way we can ask you some more questions in hopes of improving our website! Hope to hear from you soon! XOXO

starstarstarstarstar

keiontai henry

March 8th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I bought a dress from Lulu's for my homecoming dance, the color was even more beautiful in person and the attention to detail surprised me!

starstarstarstarstar

Erin Glendening

March 7th, 2020 Livingston, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I’ve got my prom dresses from lulus for the past three years and I have loved every single one of them. They have an amazing assortment of different dresses and sizes and shapes. I would recommend this to any of my friends.

starstarstarstarstar_border

Ashley Roberts

March 7th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The dresses from LuLus are nice and they have great price ranges with styles for every body type, but the dresses are not always the best quality

starstarstarstarstar_border

Holly Brown

March 7th, 2020 Saint Amant, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

good dresses with good prices but they are a little cheap. the quality isnt amazing but they styles for every body type

starstarstarstarstar_border

Alexa Pitre

March 7th, 2020 Prairieville, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Lulu’s has high quality clothing and fast shipping. Love their brand.

starstarstarstarstar

Natalia Correa MDTribe

March 6th, 2020 Miami, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have really cute clothes for decent prices. Their customer service is also awesome! Their comments are really helpful in determining what size fit your best!

starstarstarstarstar

cb

March 6th, 2020 Thibodaux, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

very fashionable clothing at a affordable price! clothes are sometimes on the expensive side but they usually have deals on some big items to take some of the price off. Shirts are very comfortable!

starstarstarstarstar

Jackson Barousse

March 4th, 2020 Thibodaux, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They always have deal when i shop here. Clothes are very stylish and even when you don't see a product you can let them know and they'll alert you when it's in stock! Amazing customer service!

starstarstarstarstar_border

Annie Chow

March 4th, 2020 Tallahassee, FL

Super cute clothes and have great quality, but a bit too expensive for the item they're selling.

starstarstarstarstar_border

Ioana Asiata

February 28th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Lulus has cute outfits and a wide selection to choose from. Affordable options and shipping makes it so much easier!

starstarstarstarstar

DeeDee G.

February 27th, 2020 Laplace, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I bought a nice green prom dress from there. If you're worried if the site is legit or not, dont worry they are! The dress came with the correct size and was very affordable.

starstarstarstarstar

stevey shumway

February 26th, 2020 Midvale, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have bought several dresses off of Lulus and have always been pleased with their quality for the price I paid. I recommend their store to lots of people.

starstarstarstarstar

Sebin Jeon

February 25th, 2020 Durham, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

fashionable and stylish dresses for formal events, cheaper than most clothing sites for formal wear

starstarstarstarstar

Rebecca

February 25th, 2020 Managua, MN

I love Lulus. Their clothing is made of amazing material and they are super comfortable.

starstarstarstarstar_border

Wendy Liu

February 23rd, 2020 Bethesda, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Lulus is very affordable and have a nice variety. They have very trendy, high-end fashion options, for a low price. Lulu's clothing is a bit pricey but they have great fashionable wear. Their also including various ranges on the sizing charts.

starstarstar_borderstar_borderstar_border

Cade Boudreaux

February 22nd, 2020 , FL

I did not like Luis. I wasn’t too impressed with their selection but their customer service was nice so I wouldn’t personally shop there but I’d recommend

Lulus Logo

Reply from Lulus

Mar 02, 2020

Hi Cade, thanks for your review! We're sorry that you didn't find what you were looking for on our website. We do add new products Monday through Friday, so we're always expanding our inventory! Additionally, we have a team of personal stylists available daily. If you'd like help shopping for your next event or simply updating your daily wardrobe, feel free to let us know! XOXO

starstarstarstarstar_border

Bryndie

February 22nd, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Very nice quality clothing options. Quite expensive, but it pays off when you wear them. So comfortable and functional.

starstarstarstarstar_border

Seth

February 21st, 2020 Managua, MN

Very easy to navigate and they sell some of the highest quality products I have ever felt. They are extremely pricey though.

starstarstarstarstar

Mandi Smith

February 18th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Lulus continues to rise up to my expectations. Whenever I wear Lulu leggings my butt is always lifted and flattering. Lulu is comfortable, cute and never disappoints. I always get compliments when I wear Lulu.

starstarstarstarstar

take7

February 17th, 2020 Sandy, UT

Only go here for sales. Not every day clothes I would want but when there is a killer deal I’ll go there and snag it.

starstarstarstarstar

Amy Christian

February 14th, 2020 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ordered 2 pairs of pants because I was unsure of sizing, returned one pair and found the return process so easy. I opted for a credit with Lulus and they would send me a reminder to use my credit. Great quality on the pants I bought! Still love them!

starstarstarstarstar

Kaitlyn McBride

February 13th, 2020 Midvale, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love this site! I have gotten a lot of dresses from here and I’m always so impressed with my purchases

starstarstarstarstar

Lindsey Newman

February 13th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I recently bought some really cute shoes from lulus and also have loved so many dresses I have seen (that have yet to be bought ;) but have always had a good experience with things as far as shipping and returns goes

starstarstarstarstar

Cole Colombo

February 11th, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I wanted to get my girlfriend a few items from here but they were sold out so I signed up for the waiting list. I got an email that they were back and purchased them at a good price. She likes how they fit and quality.

starstarstarstar_borderstar_border

Ashley Wadiak

February 8th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love their dresses. The quality is amazing but they are quite pricey. ,”customer service is fantastic

starstarstarstarstar_border

Joanie Jeon

February 6th, 2020 Potomac, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I bought some dresses for my daughter’s homecoming and prom party. She loved to wear them. Very nice design and great price!!

starstarstarstarstar

terryjamison

February 6th, 2020 Gulfport, MS

I love LuLus! They have such a nice website layout that’s super easy to navigate on finding what i want! They have amazing a amazing costumer service hotline that’s open at the most reasonable hours!

starstarstarstarstar_border

Kimsreview

February 3rd, 2020 Olney, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My daughters buy dresses from Lulu’s and have been very happy with them. They are average quality but have very new styles and tend to have the looks the kids are looking for.

starstarstarstarstar

Faith Nixon

February 3rd, 2020 Orem, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I bought my homecoming dress from here. Very good website with good quality dresses.

starstarstarstarstar

Amanda

February 2nd, 2020 Montebello, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was on a waitlist to purchase a pair of sandals from Lulus online and once the shoes were in tock they notified me. The shipping was fast and the customer service was great.

starstarstarstarstar

Taylee Warner

February 2nd, 2020 Nampa, ID DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Lulus! I used to get a lot of my dance dresses from here. They were such good quality and had an affordable price as well.

starstarstarstarstar_border

Cara McAffee

January 30th, 2020 Cedar City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Soooo many options, for every occasion. I have bought all my highschool dance dressed here! GREAT

starstarstarstarstar_border

Tori smith

January 28th, 2020 Mesa, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Lulus offers such good quality of clothes that are comfy and affordable!

starstarstarstarstar_border

Kbr

January 27th, 2020 Lahaina, HI DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I appreciate the fact that their dresses are long enough for my daughters that are almost 6 feet tall. The return policy though is extremely difficult!

starstarstarstarstar

Arielle Lawson

January 25th, 2020 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Fast shipping, good prices, and an up to date sales section. I have gotten so many pairs of shoes here. I lobe Lulu’s!

starstarstarstarstar_border

Christyan Bennett

January 19th, 2020 Ponchatoula, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Lulus is very affordable and have a nice variety. They have very trendy, high-end fashion options, for a low price.

starstarstarstarstar

Asia Bui

January 19th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I bought a cute long maxi dress for my cousin's wedding from lulus and it was perfect! I wear the dress to all of the weddings i go to and I an always getting compliments! I will continue to be buying dresses from them

starstarstarstarstar

Tisha andrews

January 19th, 2020 Chateauguay, QC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Lulu's delivers top quality clothing in a timely manner considering the fact that I live in Canada.

starstarstarstarstar_border

Allison Campbell

January 16th, 2020 Jackson, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Lulu's clothing is a bit pricey but they have great fashionable wear. Their also including various ranges on the sizing charts. They range from xs- 3x.

starstarstarstar_borderstar_border

Danelle

January 8th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Lulus is pretty pricy and the quality isn’t all that. However I do love their shoes.

Lulus Logo

Reply from Lulus

Jan 10, 2020

Hi Danelle, thank you for your feedback! At Lulus, we pride ourselves on all aspects of service so it's important to us that our items are both affordable and of good quality. We're truly sorry if some of your purchases haven't met your expectations! If you do ever have questions or concerns about an order, please feel free to contact our customer service team. We are in the office daily and would be happy to help! We appreciate your review! XOXO

starstarstarstarstar

Holly Marie

January 7th, 2020 Greenville, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I placed an order from Lulus and input the email wrong on my order. With help from Wendy L in the live chat function on their website, she was able to confirm and update my order with the correct information and resend all of the emails that were previously sent! Great customer service in my opinion.

starstarstar_borderstar_borderstar_border

Del

January 6th, 2020 Tallahassee, FL

Personally I believe that the clothes are overpriced and very generic. Could come up with new designs

Lulus Logo

Reply from Lulus

Jan 08, 2020

Hi Del, thanks for your review! We're sorry to hear that you aren't fully satisfied with our selections of items, or the price point. We want all of our customers to be able to shop with us, so we have a wide selection of sale items and regularly run special promotions! We do add new items to our website Monday through Friday, so be sure to check back often for new styles which may be more to your liking. If you ever need assistance, don't hesitate to contact our customer service team! XOXO

starstarstarstarstar

Keiontai Henry

January 4th, 2020 Bradenton, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love using Lulu's primarily for their dresses. They have a great variety and always have discounts available, so you are sure to get what you desire.

starstar_borderstar_borderstar_borderstar_border

Paige

December 16th, 2019 Naperville, IL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I used to buy a lot from Lulu's and normally the clothes would work out for me. However, I recently had an experience where some things did not work out and I sent for return. The instructions on how to return were misleading, and when I reached out for assistance the person was not helpful and really condescending towards me. Really cute clothes, but if that's how they treat customers I don't want to give them my business.

Lulus Logo

Reply from Lulus

Dec 20, 2019

Hi Paige, Thank you for your review! We're truly sorry for any confusion about how to ship your return back to us, and for the lackluster customer service you received. In hopes of assisting with this, one of our team members reached out to you on 12/16 by phone and email. Your return was transferred to the correct shipping carrier, and arrived back to us yesterday. We have since processed your return, and your refund was issued today! You should see it post back to your original payment method within 3-5 business days depending on your bank's policies. We pride ourselves on quality and service, so we never want to leave a customer without the assistance they need! In hopes of making up for this experience, we've sent you some store credit for use on any future order. We hope that we've been able to resolve this concern for you. If you do need any further assistance, please feel free to be in touch with us. We're in the office daily and will help however we can! Have a great day! XOXO