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Justfab

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17 User Reviews

6.8

Overall Score

JustFab is an online, fast-fashion retailer offering exclusive, on-trend merchandise tailored to its members' personal style. Since 2010, the company has steadily expanded its merchandise to offer everything from shoes to handbags, apparel, and accessories.

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The Good

  • VIP Discounts
  • Shipping, Returns, and Exchanges
  • Selection of Clothing
  • Female-Led Business

VIP Discounts

JustFab members can save on their clothing. The VIP member discount offers exclusive styles for anywhere from 30 percent to 75 percent off.

Shipping, Returns, and Exchanges

JustFab offers free shipping on your order if you live in the contiguous United States, and your total is $49 or more. If your order is under $49, you only have to pay a flat rate of $6.95. 

If you live in Alaska, Hawaii, or Puerto Rico, you will have to pay for standard shipping, which is $9 (even if your order is over $49). Customers residing in these areas will also pay a $9 shipping and handling fee for returns. Canadian residents pay $6.95 for shipping. There is a Rush Shipping option. It's only available to residents of the contiguous United States and costs $14.95. 

If for any reason you're unhappy with your order, you can return it. JustFab accepts returns and exchanges within 30 days from the date of shipment. Just be sure to comply with all JustFab's terms for returns. This includes things such as the items being in new, unused condition with the original packaging. 

Selection of Clothing

JustFab has a reasonably extensive selection of clothing for shoppers to choose from. There are also various styles, so whether you need business casual, sleeper sets, or anything else, JustFab is likely to have it. 

You can even view JustFab's Style Gallery, which features shoppers, their style, and how they paired it with other items. This is an excellent feature if you require some style inspiration. 

Most shoppers were happy with the selection of clothing JustFab offers. 

Female-Led Business

JustFab boasts that women fill the majority of their leadership roles. If supporting female-led businesses is something you're passionate about, then JustFab is a great company to look into. 

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The Bad

  • Purchases Make You a VIP Member
  • Don't Forget to Skip

Purchases Make You a VIP Member

Whether you're buying one item or several, any purchase on JustFab's website will automatically make you a VIP member unless you specifically click on the option at checkout to purchase as a regular member, which then nullifies any discount or savings.  

JustFab's VIP membership grants you access to the company's style experts, latest apparel, shoe, handbag, and fashion trends, but you also are enrolled in the monthly automatic purchase feature. This feature is excellent if you plan to actively monitor JustFab's website and shop for new clothes every month. It's not so great if you only want to buy one or two items and plan on only visiting the site occasionally. 

Don't Forget to Skip

Becoming a part of the VIP Membership Program means you will receive new monthly customized clothing and merchandise on the first day of every month. You can either make a purchase or log into your account and select the "Skip the Month" option between the first and fifth day of the month.

If you do not make a purchase and do not "Skip the Month," your credit card will be charged an automatic monthly membership fee of $39.95 for a member credit on the sixth day of the month until you cancel. 

If you forget to make a purchase or skip, the $39.95 charge will be added to your account, and you can then use that on any future purchases. 

However, if you need that money for something else, don't expect to get a refund. As soon as you're charged, the money is automatically converted into an electronic JustFab gift card. And if you read the fine print, you'll learn these gift cards are nonrefundable or redeemable for cash. 

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The Bottom Line

JustFab offers its members exclusive, on-trend clothing that is personalized to their style. JustFab's merchandise is reasonably priced (you can save anywhere from 30 to 75 percent on name-brands and fashion-forward attire). However, these savings are only available to VIP members. This means that you are automatically signed up for JustFab's membership program unless you specifically check out as a guest.

The VIP Membership Program sends you monthly customized merchandise on the first day of every month. You can either make a purchase or log into your account and select the "Skip the Month" option between the first and fifth day of the month. If you don't buy something or skip, you are charged $39.95. This is then turned into a JustFab gift card that can be used on later purchases. 

JustFab is best suited for those who want a personalized shopping experience and don't mind doing a little extra legwork. The company requires you to be diligent and log in at the beginning of each month and decide whether you want to buy anything or not.

JustFab isn't the best option if you only plan on occasionally visiting the site. The company doesn't offer any discounts for non-VIP members and logging in monthly will seem like a hassle. 

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Star Rating

4.2

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17 Reviews

Review Breakdown

5 grade

29%

4 grade

59%

3 grade

12%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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cb Thibodaux, LA

Easy to find what you're looking for on Justfab. Very accurate sized clothing at a quality that can't be beat! Their catalog is massive so you'll always fine something you want! The shorts are comfortable and fit snug on you and truly pop out!

1 year ago

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Connor Farmington, UT

Justfab offers a large variety of clothes for every occasion. I loved that I could buy a whole new work wardrobe for the price of 2 outfits! The customer service has a long hold time, but when it's your turn they really listen and help, so I never minded the wait.

1 year ago

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Sierra Beck Herriman, UT

I signed up for JustFab for the VIP program where you can get the first pair of shoes for $20. I got a fun pair of black ankle boots that have lasted for 2 years now. God quality shoes. After I received the shoes, I took myself off the VIP list so I no longer have to pay the 39.99 a month

1 year ago

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Aimee Mortensen Las Vegas, NV

Clothes fit true to size and there’s a wide variety of clothes, shoes, and styles to pick from. Very affordable. Wouldn’t say it’s high quality, but cost effective. The auto charge each month is annoying. Have to remember to skip.

1 year ago

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Michelle W Coraopolis, PA

I love the different styles on JustFab! There's really something for everyone! But the material of some of the clothing is hit or miss. Just be careful with what you order! I highly recommend reading reviews on products before purchasing.

1 year ago

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Kathie Bowman Lakeside, CA

if you love shoes and boots than this is the site to go to! they have just about everything for you shoe needs. The website is easy to use and you can also chat which someone if you need help

2 years ago

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Kaitlin Ashcroft Mesa, AZ

I heard about justfab on Instagram and wasn’t sure how I felt about it. I ended up ordering some boots from them and love them! They have amazing deals and prices. Will definitely be going back to get more!

1 year ago

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Maryn skinner Gilbert, AZ

I recently ordered some shoes from justfab. They arrived on time but I didn’t love the shoes I got. I ended up sending them back, and customer service made it easy to do so. Might try again and see if I get a better outcome next time.

1 year ago

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Bryndie Managua, MN

Super cute clothes, especially the shoes. I love their style inspo tab on their site, has so many fun cute ideas for outfits and makes shopping way easier.

1 year ago

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take7 Sandy, UT

More for shoes from there and don't like that you can't cancel on your account online but have to call in. Clothes are ok. You can find better with better prices elsewhere without the hassle of the membership.

1 year ago

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H Moore Lehi, UT

We love the high-waisted bikinis at JustFab. My daughter has bought a couple of them, and she loves the styles & quality.

2 years ago

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Amanda Montebello, CA

I’ve shopped with Justfab a few times and had a neutral experience. I ended up not purchasing anything though because of the styles and prices.

1 year ago

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Nicole LeBaron Provo, UT

Justfab is a great place to get cheap shoes that are cute and stylish. I feel that the quality is great for how cheap the price is. Highly recommend!

1 year ago

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Annie Chow Tallahassee, FL

Amazing shoe variety and selection. I love their initial deal for new members. .

1 year ago

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Regina Lindon, UT

I shop online with them all the time, it's not too expensive and the quality was just what I was expecting.

1 year ago

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Nana Asiata Herriman, UT

JustFab has cute clothes to choose from and very affordable. Great quality and shipping is fast and easy.

1 year ago

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Kaitlyn McBride Roy, UT

For the most part I’ve had a great experience when shopping with just fab! Great products

1 year ago

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