JJill

3.6

Overall Score

28 User Reviews

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JJill is a fashion retail store that has been around for a long time. Started in 1959 by husband and wife Karl and Marianne Lipsky, the company was first an American specialty store named after their daughters. Through the years the business has changed into what it is today, which is a premier national retailer of misses, petite, tall and women’s clothing. There are over two hundred and twenty five different retail locations of JJill across the country and the company has also strived to make their online store something loyal customers can find and use worldwide. JJill’s goal is to provide their customer with a stylish, easy, ready for anything wardrobe.

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#36 JJill Logo JJill

3.6

Overall
Score

28 User Reviews

The Good

  • Affordable Prices for New Fashion Trends
  • Large Product Selection
  • Easy Return Policy

JJill has been in business for fifty-six years and has gone through extensive processes to find out how to provide their customers with the best benefits possible.

The clothing at JJill is marketed for trendy, fashion current women and the prices reflect that. The company offers top of the line clothing created by an in house design team to give customers a feeling of luxury with their purchases. While prices are not for a bargain shopper, the store is reasonably priced for the quality that is offered. Even though the main target market at JJill is women, the website and retail stores all offer a selection of younger apparel as well. The clothing is slightly cheaper than the women's but offers the same easy, career friendly trends.

As mentioned, JJill has an in-house design team that is continually creating new collections for the store and the product selection shows that dedication. The clothing is only for women but the website offers specific clothing for misses, petite, tall, as well as a general women's clothing category. They also have a shoes and accessories selection that is loaded with a large selection of merchandise as well. Within each category a drop down menu is located to give shoppers the ability to narrow down their search and find just exactly what they are hunting for on the JJill website. Among the menu items on the website, shoppers can find both a sales selection and an outlet selection. The sales category will lead customers to discounted merchandise and the outlet option leads customers to a selection of clothing that is sold through JJill outlet stores, also at a discounted price. This makes finding a bargain at JJill easy for any loyal or new customers.

The return policy at JJill is very customer friendly. They accept returns up to ninety days from the original purchase and they send a return label to use inside all merchandise shipping. However, although this is a prepaid postage label the price for returning any merchandise is deducted from the return credit given back to the customer. This is called their return-processing fee and is charged on all returned items. The company allows customers who have made purchases online or through their catalog to return products to their retail locations so long as the customer has a recipe in hand.

The Bad

  • No Shipping Benefits
  • Few Promotions

Even long standing fashion companies such as JJill aren't perfect. Below are a few things that many consumers will find not appealing.

With a company as large as JJill, customers would expect to find a deal for shopping online and purchasing large amounts of merchandise through the website. However, JJill is one of the few companies that offer no benefits to customers for shopping online. Their shipping charges, while not huge, are still inconvenient for online shoppers. Any amount of purchased material will have an attached shipping fee and all international orders have a fee charged on top of the shipping. Customers can select to get merchandise quicker by paying a larger shipping fee, or stick to the standard four to seven day deliveries. The highest amount a customer will pay for shipping in the United States is twenty dollars and that is only on orders of two hundred dollars or more. The lowest is six dollars for any purchases totaling thirty dollars or less. While these fees are not large dollar amounts, they are still inconvenient and not expectant of a large store like JJill.

Another inconvenience online shoppers will notice at the JJill website is a lack of promotions. On the homepage, a large fifty percent off for a summer sale will first catch customer's eyes. Unfortunately, the link will only lead to the sales section of the store. No other discount promotions can be found on the homepage leaving customer's only option for bargain hunting in the sales and outlet categories on the JJill website.

The Bottom Line

JJill offers fashionable women's clothing at reasonable prices that have an elegant, easy, and ready for anything style about them. They have been in business a long time and have a fantastic customer service department that can help any returning or new customers with questions or concerns about their store. JJill makes it easy for customers to return products at any of their two hundred and twenty five locations or through the mail. The company offers a large variety of product selection and has an in-house design team that is continually creating new products for their customers. They do however, not offer any free shipping for online purchases and don't offer many promotions through the JJill website. With options across the country to shop at a retail location, these inconveniences are over-shadowed by the many benefits for shopping with JJill.

User Reviews

1.4

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  • 2

    November 4th, 2017 Clover, SC DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    The company seems to be changing. No online reviews of merchandise, quality of fabric and construction has gone downhill. Really miss the reviews, as being in between sizes reviews are valuable. Also, the sales structure has changed, and the off season deals are not as discounted. I have been an online customer for many years, and no longer can be certain of quality or size.

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  • 4

    October 31st, 2017 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    I have been a j jill customer for over 10 years and I agree with many of the reviewer's comments, there has been steady decline in quality and design. However, the pricing remains high. I have a favorite 8 year old light jacket I bring out every fall, it still has great shape, no pilling or fading. The product j jill offers now is so inferior, I am no longer a customer. Over the last few years the sizing is never the same, the materials are cheaper, wash horribly and fade. By the end of summer, the black T shirts are so faded they look cheap and old. The leggings I bought 5 years ago are in better shape than the pair I bought this year. The T shirt I purchased from TJ Max for $16.99 is still looking good compared to the $30.+ from j jill.

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  • 2

    October 31st, 2017 Alexandria, VA DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Ordered a washable Bordeaux colored top for my first purchase from JJill.com. Spilled a drop of something on it first time I wore it. Dabbed it with cold wet cloth. It dried with a large lighter spot. Called customer svs and was blown off. “If it wasn’t delivered w/a spot we can’t help you”! I washed it in machine in cold water delicate cycle as instructed. Hung it on hanger to dry. Guess what? It’s now inches longer and rust colored. No wonder they have no reviews. GOODBYE JJILL!

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  • 1

    October 15th, 2017 Martinsville, IN

    I have been a J Jill customer since 1997, and I echo the reviews here. I do love their jewelry, and check in on their website every once in awhile to see what's new there. Their clothes used to be unique, "artsy" and high-quality. I REFUSE to buy any more of their clothing, especially the "Wherever" line, as it used to be smooth, and had a wonderful drape, and now just pills pills pills.. Their prices are outrageous. I NEVER purchase from J Jill without using some kind of a promo code. I've been hoping that some day they'll return to their roots. Until then, I'll stick with the jewelry, and only at a discount.

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  • 3

    October 10th, 2017 Folsom, LA

    I have been a long-time buyer of JJill's elliptical t-shirts. I love the swing, the length, the colors. Unfortunately, the quality of the material has drastically changed. At first I thought the many holes that started appearing on the front near the waist was due to my seat belt , perhaps, rubbing on the shirt? I never tuck them in or wear jeans with big buttons that the shirt may rub against. I kept buying them, relegating the "holy" ones for yardwork days. Finally, after several years of being in denial, I have stopped buying them. The holes were appearing quicker and quicker. Please note that I always, and I mean always, hung them to dry after washing.....no dryer! As friends pointed out, non of my other tops did this....So, While I love the design of this top from JJill. I have to stop buying them. Maybe that's one reason JJill removed reviews from their website.

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  • 1

    October 4th, 2017 Charleston, WV

    I have been a jiill customer for about 10 years and love the clothes, BUT jjill removed all its customer reviews from its website. Since I don't have a store nearby, I rely on reviews to make online purchases. I have been in contact with cs and they say that jjill is updating its website and reviews will be back in a few weeks. Well, it's been more than a few weeks!

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  • 5

    October 3rd, 2017

    I used to adore J. Jill clothing because of the soft, flowing fabrics, the feminine drape and the interesting/unusual pieces not available anywhere else. I could purchase a piece or two and keep it for years because of the quality of fabrics/workmanship and timelessness of the design. Not so much anymore... Over time, their vanity sizing has gone bonkers (I'm 5'7, 130 lbs and wear a size 6 in most clothing lines; however, at J. Jill, I'm now a size XS in tops and range from an XS/ 2 - 6 in bottoms - this does not inspire confidence when ordering online) and their clothing has gone from feminine to frumpy. The cut on most shirts and dresses is boxy and loose - no darts, no shaping, nothing to help a woman look or feel feminine. Worse, I fall into the "Tall" category in most of their clothing; however, cannot get my size (that pesky XS or a size 2) in a Tall size. I have to choose between a garment that fits at the waist/hip or sleeves that reach my wrists/pants that cover my ankles. They seem to have a love affair with all things 3/4 sleeved, which makes my already long arms look freakish... Worse, the fabrics shrink like crazy. I have to hand wash and line-dry every article (including t-shirts), as the sleeves and hems shrink considerably even if tumbled dry on a low setting. Few things are worse than splurging on an expensive item only to have it ruined after one wash. I still do find some pieces that I like (their full-leg pants are fantastic!) but the pricing, especially in light of quality issues, keeps me from buying much. **I do take issue with the description that this company offers "affordable" clothing. Certainly, if compared to high-end designers, it would be; however, the term "affordable" generally refers to vendors offering substantially lower prices than, say, Macy's or Land's End. Perhaps if they offered better promotions they could be lumped into that category; however, I would never describe them as "affordable". Maybe on the upper range of affordability?**

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  • 2

    October 2nd, 2017 GA

    I've ordered twice from J Jill and I am very dissatisfied with the quality of the merchandise I have received. Also, the prices are not really what I would classify as affordable. If I spend $65 on sale for a button front tunic I expect it to be of decent fabric that will last a couple of seasons. Instead after an hour of wearing it looks like I just pulled it out of a dryer that had been off for an hour. Totally wrinkled and embarrassing to wear. $29 on sale for a pair of leggings that look like they will have some substance in the catalog and when I put them on I could see my legs through the fabric it was so thin. Also, I had to make sure I didn't have them on backwards because the front of them were at least 6" higher than the back. Won't shop here again, I can get better quality for a lot less money at many other stores, including Target & Walmart.

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  • 9

    October 1st, 2017 Ennis, MT

    Aside from the fact that many of these negative reviewers are illiterate and can't spell or construct a sentence, I love J. Jill. Their sizing, however, has gone a bit rogue. In the past, I used to fit into a medium for all of their clothing. Now, sizing is inconsistent and it's hit or miss. Also, the designers in the past used to have more of an "artisan" flair and produced clothing that were flattering, feminine and unique. You wouldn't see yourself coming and going. Now, it seems as though the designs are "flat" and more pedestrian. I have J. Jill clothing from 20 years ago. They are well made and the designs are so unusual, I'll probably be keeping them until they wear out.

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  • 3

    September 20th, 2017 Birmingham, AL

    Quality has declined and prices increased. They mark things up when they come in to run a promo almost immediately we'll befote the end of the season. It's all about timing. The other issue is quality. So many things pill or simply don't last more than one season. It used to be so much better. Styles are hit or miss but there are enough to find something. The trouble is I want my clothing to last.

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  • 1

    August 28th, 2017 Easthampton, MA

    J Jill is one of the few stores that has plus size clothes I'd consider wearing, but I prefer to try things on rather than ordering through the mail and forfeiting shipping charges if something looks awful on me (usually the case no matter where I shop). So I drove 75 miles to the nearest store, only to find out that NONE of their stores stock plus sizes! Talk about discrimination and fat-shaming! I've avoided them ever since and will continue to do so unless they change this policy.

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  • 1

    July 27th, 2017 Lowell, MA

    I received a gift card paid in cash from my husband to J.Jill for my birthday. I ordered items online and received the items by mail. I wanted to use the gift card that my husband paid for but I was told I could not. I was very disappointed. I got a gift card for another store as well and had no problem paying my bill.

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  • 1

    July 16th, 2017

    First, I disagree about J.Jill's pricing being affordable. I think they are quite pricey, so have rarely made purchases unless on sale. A simple t-shirt for $39, or a printed t for $49 that is lesser quality than a $7 White Stag or Route 66 t-shirt from Walmart? The items are beautiful in their catalogs, and the pricing would suggest a quality you can count on. But almost without exception, the clothes I received have been cut wrong, twisted seams, and overall poor quality. After numerous purchases from J.Jill I will resist the temptation of their beautiful photos from now on. I work hard for my money, and no sale price is worth clothing that is poorly made, and an embarrassment to wear.

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  • 2

    July 15th, 2017

    We used to LOVE J Jill! So much so that we saved the catalogs just to swoon over the pictures. The patterns were wonderful, artistic, elegant, feminine and gorgeous! Nowadays, everything is boring and very boxy and straight. Hardly a tuck in sight, nor a nice collar, and oh,, pleeeeaaase, those 3/4 sleeves! The plainness is unbelievable. So square. Now the catalog goes straight from the mailbox into the recycle bin. Too bad. I wonder what happened.... Different owners? Sylvia

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  • 2

    June 28th, 2017 Denver, CO

    JJILL used to offer really cute clothes - wrap around dresses, and form fitting clothing. Now, it is hospital gowns, and unflattering designs, and styles. I haven't bought anything from them in three years. Wondering when the design team will actually start making witty, fashionable women's wear instead of gunny sacks that make you look 10 times larger than you actually are. The quality is there, the design is awful.

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  • 5

    June 12th, 2017 Oxford, MI

    I have ordered from JJill and most of my orders have been returned due to problems with sizing Some medium fit some don't, same with large One very expensive tunic sweater did not hold up very well Cute styles, but costly shipping

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  • 0

    June 11th, 2017

    Do not get entangled with J.Jill.com You will be forever inundated with spam emails afterwards and unable to unsubscribe and if you live outside the USA your order will be subject to heavy duty tax. NOT WORTH IT>

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  • 10

    May 21st, 2017

    Terrific quality, excellent customer service, and YES they have great sales! You have to sign up for email and FB notifications! 40%off on sale and regular priced items! My closet is full of these clothes.

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  • 2

    May 9th, 2017

    Returned an online order to a retail store. I found one of the return items in the correct size and purchased it along with a few more items, and was convinced to get their credit card to receive a discount. When I looked at the paperwork at home, she had charged me full price for the item and it should have been an even exchange. They either do not train their employees, hire idiots or do this on pupose for profits. Customer service at the 800 number was very nice, returned my original shipping fees. Eventually returned every item except one and should have returned it. J Jill's quality hasn't declined as much as other retaliers but it's still unacceptable to me.

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  • 1

    January 7th, 2017

    Appalled and enraged at the fact that they did not give me a full refund, ""as other companies do,,and have".... but rather keep for themselves and deduct from your freaking refund, the shipping and handling and TAXES!!! First time shopper and never again. You're disgusting - we have never had any company we shop from on-line REFUSE to give us our TOTAL REFUND... (and we shop on-line almost exclusively). Cannot express on an open site what I really would like to say!!! Whose your CEO...will express our anger and disbelief EVERYWHERE....disgusted to no end!!!!!!!!!

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  • 8

    December 10th, 2016 Panorama City, CA

    I love J. Jill and have shopped online with them for at least 10 years. I love the basic build upon colors J Jull offers. Customer service is usually friendly and helpful. My 2 complaints with J Jill arw the following : 1. Why not carry plus-sized clothes in your stores? You carry them in your catalog. Far ahaming is not cool 2.I made a request for an item that J Jill carried fot one season. It was a 100% cashmere anorak. The color choices were black or red. I though that they were very expensive but now I wisj I purchased 10 in each color. Simply magnificent. I tried to find out if they would carry more and if theu would be in different colors. I emsiles, phoned and I nener heard back. I would have assumed the company would be interested that a customer loved an item. If you are listening J JillI need that anorak in camel, grey and black

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  • 8

    November 6th, 2016 Wallburg, NC

    I love the quality of J.Jill clothing and that I can find tall sizes! I have always gotten excellent service from J.Jill. I can go to the retail store and try on the clothing to find the right size in misses, which sometimes fit without me ordering a tall size, and other times I decide I need a tall size for a long sleeve or pants and they will even order it for me in the store to be delivered to my house!!

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  • 1

    October 16th, 2016 Medford, OR

    It has taken been two weeks and I am still waitin for my item. In this day and age of 2-3 day shipping, how would a business survive with these inadequacys. You have lost a customer.

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  • 1

    October 7th, 2016 Winston Salem, NC

    As far as ordering online i will never do it again with this facility. They do not give a full refund. If you return an item they charge you for the return label which is suppose to be $6.94. They held out $17.00 plus recharged me again for the item and sent the item back out when they were not suppose to.(They're idiots) I'm 60 yrs old and i have ordered a lot online and have always gotten full refunds if i return. This is the 1st Company that i have had to deal with that does not want to give a full refund. No more ordering from J Jill for me.

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  • 2

    August 23rd, 2016 Phoenix, AZ

    I purchased 2linen box tops. I washed both by hand and hung them to dry. Pressed them. Voila!! They are so Huge now I can not wear them. I returned them to the store but was not treated very well by the sales person. I'm disappointed in the product and more disappointed in the customer service. Also the credit department said they could not give me a cash refund "until it is posted" and it may take a week or more to post. Really!! I'll do my best not to purchase inferior quality clothing at Jjill in tge future. Upsetting.

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  • 0

    August 2nd, 2016 Webster, NY

    I really feel the cost of shipping is way to high . You should also be able to use more than one discount at a time .

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  • 0

    March 18th, 2016 Advance, MO

    It cost me a total of 24.46 in cash not including time spent shipping back the order. None of the clothes fit even though I went by the size chart. I was charged 6.95 postage on the prepaid shipping label, plus no refund on the 15.95 shipping and handling, plus the customer service said they also kept 1.56 on taxes even though I shipped back the order and didnt keep any items. Will never order from J JIll again.

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  • 1

    March 16th, 2016 WA

    Rec'd 2 pairs of yoyr slim leg pants - not a bug fan of the new waist band but more important can not stand the heavier fabric - whats with this - I fell like I am wearing a pair of ski pants like when I was a kid - too heavy and uncomfortable - talked to your cust svc - they were no help - you shd at least come out with a lighter knit for spring & summer - this fabric you have is no heavy - very disappointed - next time I will look closer to the fabric description when ordering & I would have returned but I let this sit in the box too long before opening it - sadly you have list my business

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