I used to adore J. Jill clothing because of the soft, flowing fabrics, the feminine drape and the interesting/unusual pieces not available anywhere else. I could purchase a piece or two and keep it for years because of the quality of fabrics/workmanship and timelessness of the design. Not so much anymore...
Over time, their vanity sizing has gone bonkers (I'm 5'7, 130 lbs and wear a size 6 in most clothing lines; however, at J. Jill, I'm now a size XS in tops and range from an XS/ 2 - 6 in bottoms - this does not inspire confidence when ordering online) and their clothing has gone from feminine to frumpy. The cut on most shirts and dresses is boxy and loose - no darts, no shaping, nothing to help a woman look or feel feminine. Worse, I fall into the "Tall" category in most of their clothing; however, cannot get my size (that pesky XS or a size 2) in a Tall size. I have to choose between a garment that fits at the waist/hip or sleeves that reach my wrists/pants that cover my ankles.
They seem to have a love affair with all things 3/4 sleeved, which makes my already long arms look freakish... Worse, the fabrics shrink like crazy. I have to hand wash and line-dry every article (including t-shirts), as the sleeves and hems shrink considerably even if tumbled dry on a low setting. Few things are worse than splurging on an expensive item only to have it ruined after one wash.
I still do find some pieces that I like (their full-leg pants are fantastic!) but the pricing, especially in light of quality issues, keeps me from buying much. **I do take issue with the description that this company offers "affordable" clothing. Certainly, if compared to high-end designers, it would be; however, the term "affordable" generally refers to vendors offering substantially lower prices than, say, Macy's or Land's End. Perhaps if they offered better promotions they could be lumped into that category; however, I would never describe them as "affordable". Maybe on the upper range of affordability?**