JJill

JJill is a fashion retail store that has been around for a long time. Started in 1959 by husband and wife Karl and Marianne Lipsky, the company was first an American specialty store named after their daughters. Through the years the business has changed into what it is today, which is a premier national retailer of misses, petite, tall and women’s clothing. There are over two hundred and twenty five different retail locations of JJill across the country and the company has also strived to make their online store something loyal customers can find and use worldwide. JJill’s goal is to provide their customer with a stylish, easy, ready for anything wardrobe.

Rank Chart Our Score User Score
#1 9.3 4.2 Read Review
#2 8.9 6.1 Read Review
#3 8.8 3.3 Read Review
#20 4.5 2.6 Current

The Good

  • Affordable Prices for New Fashion Trends
  • Large Product Selection
  • Easy Return Policy

JJill has been in business for fifty-six years and has gone through extensive processes to find out how to provide their customers with the best benefits possible.

The clothing at JJill is marketed for trendy, fashion current women and the prices reflect that. The company offers top of the line clothing created by an in house design team to give customers a feeling of luxury with their purchases. While prices are not for a bargain shopper, the store is reasonably priced for the quality that is offered. Even though the main target market at JJill is women, the website and retail stores all offer a selection of younger apparel as well. The clothing is slightly cheaper than the women's but offers the same easy, career friendly trends.

As mentioned, JJill has an in-house design team that is continually creating new collections for the store and the product selection shows that dedication. The clothing is only for women but the website offers specific clothing for misses, petite, tall, as well as a general women's clothing category. They also have a shoes and accessories selection that is loaded with a large selection of merchandise as well. Within each category a drop down menu is located to give shoppers the ability to narrow down their search and find just exactly what they are hunting for on the JJill website. Among the menu items on the website, shoppers can find both a sales selection and an outlet selection. The sales category will lead customers to discounted merchandise and the outlet option leads customers to a selection of clothing that is sold through JJill outlet stores, also at a discounted price. This makes finding a bargain at JJill easy for any loyal or new customers.

The return policy at JJill is very customer friendly. They accept returns up to ninety days from the original purchase and they send a return label to use inside all merchandise shipping. However, although this is a prepaid postage label the price for returning any merchandise is deducted from the return credit given back to the customer. This is called their return-processing fee and is charged on all returned items. The company allows customers who have made purchases online or through their catalog to return products to their retail locations so long as the customer has a recipe in hand.

The Bad

  • No Shipping Benefits
  • Few Promotions

Even long standing fashion companies such as JJill aren't perfect. Below are a few things that many consumers will find not appealing.

With a company as large as JJill, customers would expect to find a deal for shopping online and purchasing large amounts of merchandise through the website. However, JJill is one of the few companies that offer no benefits to customers for shopping online. Their shipping charges, while not huge, are still inconvenient for online shoppers. Any amount of purchased material will have an attached shipping fee and all international orders have a fee charged on top of the shipping. Customers can select to get merchandise quicker by paying a larger shipping fee, or stick to the standard four to seven day deliveries. The highest amount a customer will pay for shipping in the United States is twenty dollars and that is only on orders of two hundred dollars or more. The lowest is six dollars for any purchases totaling thirty dollars or less. While these fees are not large dollar amounts, they are still inconvenient and not expectant of a large store like JJill.

Another inconvenience online shoppers will notice at the JJill website is a lack of promotions. On the homepage, a large fifty percent off for a summer sale will first catch customer's eyes. Unfortunately, the link will only lead to the sales section of the store. No other discount promotions can be found on the homepage leaving customer's only option for bargain hunting in the sales and outlet categories on the JJill website.

The Bottom Line

JJill offers fashionable women's clothing at reasonable prices that have an elegant, easy, and ready for anything style about them. They have been in business a long time and have a fantastic customer service department that can help any returning or new customers with questions or concerns about their store. JJill makes it easy for customers to return products at any of their two hundred and twenty five locations or through the mail. The company offers a large variety of product selection and has an in-house design team that is continually creating new products for their customers. They do however, not offer any free shipping for online purchases and don't offer many promotions through the JJill website. With options across the country to shop at a retail location, these inconveniences are over-shadowed by the many benefits for shopping with JJill.

17 JJill Reviews

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  • User Score

    1

    July 27th, 2017 Lowell, MA

    I received a gift card paid in cash from my husband to J.Jill for my birthday. I ordered items online and received the items by mail. I wanted to use the gift card that my husband paid for but I was told I could not. I was very disappointed. I got a gift card for another store as well and had no problem paying my bill.

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  • User Score

    1

    July 16th, 2017

    First, I disagree about J.Jill's pricing being affordable. I think they are quite pricey, so have rarely made purchases unless on sale. A simple t-shirt for $39, or a printed t for $49 that is lesser quality than a $7 White Stag or Route 66 t-shirt from Walmart? The items are beautiful in their catalogs, and the pricing would suggest a quality you can count on. But almost without exception, the clothes I received have been cut wrong, twisted seams, and overall poor quality. After numerous purchases from J.Jill I will resist the temptation of their beautiful photos from now on. I work hard for my money, and no sale price is worth clothing that is poorly made, and an embarrassment to wear.

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    0 1
  • User Score

    2

    July 15th, 2017

    We used to LOVE J Jill! So much so that we saved the catalogs just to swoon over the pictures. The patterns were wonderful, artistic, elegant, feminine and gorgeous! Nowadays, everything is boring and very boxy and straight. Hardly a tuck in sight, nor a nice collar, and oh,, pleeeeaaase, those 3/4 sleeves! The plainness is unbelievable. So square. Now the catalog goes straight from the mailbox into the recycle bin. Too bad. I wonder what happened.... Different owners? Sylvia

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  • User Score

    2

    June 28th, 2017 Denver, CO

    JJILL used to offer really cute clothes - wrap around dresses, and form fitting clothing. Now, it is hospital gowns, and unflattering designs, and styles. I haven't bought anything from them in three years. Wondering when the design team will actually start making witty, fashionable women's wear instead of gunny sacks that make you look 10 times larger than you actually are. The quality is there, the design is awful.

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    2 0
  • User Score

    5

    June 12th, 2017 Oxford, MI

    I have ordered from JJill and most of my orders have been returned due to problems with sizing Some medium fit some don't, same with large One very expensive tunic sweater did not hold up very well Cute styles, but costly shipping

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  • User Score

    0

    June 11th, 2017

    Do not get entangled with J.Jill.com You will be forever inundated with spam emails afterwards and unable to unsubscribe and if you live outside the USA your order will be subject to heavy duty tax. NOT WORTH IT>

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  • User Score

    10

    May 21st, 2017

    Terrific quality, excellent customer service, and YES they have great sales! You have to sign up for email and FB notifications! 40%off on sale and regular priced items! My closet is full of these clothes.

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  • User Score

    2

    May 9th, 2017

    Returned an online order to a retail store. I found one of the return items in the correct size and purchased it along with a few more items, and was convinced to get their credit card to receive a discount. When I looked at the paperwork at home, she had charged me full price for the item and it should have been an even exchange. They either do not train their employees, hire idiots or do this on pupose for profits. Customer service at the 800 number was very nice, returned my original shipping fees. Eventually returned every item except one and should have returned it. J Jill's quality hasn't declined as much as other retaliers but it's still unacceptable to me.

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  • User Score

    1

    January 7th, 2017

    Appalled and enraged at the fact that they did not give me a full refund, ""as other companies do,,and have".... but rather keep for themselves and deduct from your freaking refund, the shipping and handling and TAXES!!! First time shopper and never again. You're disgusting - we have never had any company we shop from on-line REFUSE to give us our TOTAL REFUND... (and we shop on-line almost exclusively). Cannot express on an open site what I really would like to say!!! Whose your CEO...will express our anger and disbelief EVERYWHERE....disgusted to no end!!!!!!!!!

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    0 1
  • User Score

    8

    December 10th, 2016 Panorama City, CA

    I love J. Jill and have shopped online with them for at least 10 years. I love the basic build upon colors J Jull offers. Customer service is usually friendly and helpful. My 2 complaints with J Jill arw the following : 1. Why not carry plus-sized clothes in your stores? You carry them in your catalog. Far ahaming is not cool 2.I made a request for an item that J Jill carried fot one season. It was a 100% cashmere anorak. The color choices were black or red. I though that they were very expensive but now I wisj I purchased 10 in each color. Simply magnificent. I tried to find out if they would carry more and if theu would be in different colors. I emsiles, phoned and I nener heard back. I would have assumed the company would be interested that a customer loved an item. If you are listening J JillI need that anorak in camel, grey and black

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  • User Score

    8

    November 6th, 2016 Wallburg, NC

    I love the quality of J.Jill clothing and that I can find tall sizes! I have always gotten excellent service from J.Jill. I can go to the retail store and try on the clothing to find the right size in misses, which sometimes fit without me ordering a tall size, and other times I decide I need a tall size for a long sleeve or pants and they will even order it for me in the store to be delivered to my house!!

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  • User Score

    1

    October 16th, 2016 Medford, OR

    It has taken been two weeks and I am still waitin for my item. In this day and age of 2-3 day shipping, how would a business survive with these inadequacys. You have lost a customer.

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  • User Score

    1

    October 7th, 2016 Winston Salem, NC

    As far as ordering online i will never do it again with this facility. They do not give a full refund. If you return an item they charge you for the return label which is suppose to be $6.94. They held out $17.00 plus recharged me again for the item and sent the item back out when they were not suppose to.(They're idiots) I'm 60 yrs old and i have ordered a lot online and have always gotten full refunds if i return. This is the 1st Company that i have had to deal with that does not want to give a full refund. No more ordering from J Jill for me.

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  • User Score

    2

    August 23rd, 2016 Phoenix, AZ

    I purchased 2linen box tops. I washed both by hand and hung them to dry. Pressed them. Voila!! They are so Huge now I can not wear them. I returned them to the store but was not treated very well by the sales person. I'm disappointed in the product and more disappointed in the customer service. Also the credit department said they could not give me a cash refund "until it is posted" and it may take a week or more to post. Really!! I'll do my best not to purchase inferior quality clothing at Jjill in tge future. Upsetting.

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  • User Score

    0

    August 2nd, 2016 Webster, NY

    I really feel the cost of shipping is way to high . You should also be able to use more than one discount at a time .

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  • User Score

    0

    March 18th, 2016 Advance, MO

    It cost me a total of 24.46 in cash not including time spent shipping back the order. None of the clothes fit even though I went by the size chart. I was charged 6.95 postage on the prepaid shipping label, plus no refund on the 15.95 shipping and handling, plus the customer service said they also kept 1.56 on taxes even though I shipped back the order and didnt keep any items. Will never order from J JIll again.

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  • User Score

    1

    March 16th, 2016 WA

    Rec'd 2 pairs of yoyr slim leg pants - not a bug fan of the new waist band but more important can not stand the heavier fabric - whats with this - I fell like I am wearing a pair of ski pants like when I was a kid - too heavy and uncomfortable - talked to your cust svc - they were no help - you shd at least come out with a lighter knit for spring & summer - this fabric you have is no heavy - very disappointed - next time I will look closer to the fabric description when ordering & I would have returned but I let this sit in the box too long before opening it - sadly you have list my business

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