jClub

I want to recognize Samantha, she assisted me the other day. She provided excellent customer service, very polite, extremely knowledgeable, and did it in a timely fashion. She is a true asset to your company.

My problem with this site has to do with honesty and transparency. I have made several purchases over the past couple of months and have been very pleased with every purchase except one. I posted 5-star reviews of the jewelry I had purchased and those reviews appeared on the site immediately and are still there. However, I also posted a 2-star review for the one item that I was extremely disappointed in and, although the review was confirmed and immediately appeared on the page, it had disappeared when I refreshed the page. That happened twice on two different days and I can't find any other negative reviews on the site, so it appears to me that all negative reviews are being automatically deleted, and I have informed them that I will no longer purchase anything from a site that obviously has something to hide.