H&M is a clothing retail company that is based out of Switzerland. They operate several stores in 53 different countries. H&M is the second largest clothing retail in the store and ranks slightly higher than GAP, a US based company. We found that H&M is upgrading their stores throughout the US. A recent store that opened up in Hawaii in March of 2014 has unique artwork from local Hawaiian artists, a commentary on the cultural life of Hawaii. H&M prides itself on making each regional or area store unique to the locale.

There are many good things about H&M in terms of its corporate DNA. They control all of their retail operations in Europe, making sure that the right number of products is produced. This results in a high availability of their items online at a reasonable price. We also found that on the H&M website that there were very few items that were sold out. There is nothing more frustrating for a customer when they see a special item on sale that is no longer available.

H&M also prides itself on charity. They have a partnership with UNICEF and have raised more than $5 million for that organization. This was one of the few charity-friendly online clothing retailers that we found while doing research for this review process.

Top Ranked Companies

company logo
#1 Old Navy chevron_right
9.5 Overall Score
4.3
starstarstarstarstar_half
(539)
company logo
#2 Nike chevron_right
9.4 Overall Score
4.6
starstarstarstarstar_half
(494)
company logo
#3 Target chevron_right
9.2 Overall Score
4.6
starstarstarstarstar_half
(460)

The Good

  • Low Prices
  • Valuable Promotions
  • H&M has Been in Business Over 16 Years

H&M has a loyal fan base for many reasons, some of which includes:

Low Prices

Finding items of clothing at an affordable price is one of if not the most important aspects of a particular store. H&M excels in this category while maintaining high standards of quality and trendiness. Prices vary between categories, but it's reasonable to see t-shirts and long-sleeve shirts available for a low $5 to $12. There is a large number of products listed on their website. The product search tool helps locate clothing type, brand, and what other customers have purchased. You can also see other items that are particularly a good fit from similar clothing items of your choosing. There are several unique designers featured as H&M products, including Versace. They frequently reach out to designers in the industry to make items that would be appropriate fits for their stores.

Valuable Promotions

As you shop online through the H&M catalog, you will be greeted warmly with multiple promotions designed to help you save money. For example, currently H&M has a promotion that allows shoppers to save 30% off their purchase. Another promotion gives you 20% off when you sign up for their newsletter. These and other promotions are time sensitive but thankfully are replaced with other, sometimes even better, promotions when time runs out.

H&M has Been in Business over 16 Years

The online clothing business can be a challenge to break into and develop a passionate and loyal customer base. H&M has been able to do this over the past 16 years they have been operating in the United States. Their processes for both in-store and online over the years should give potential shoppers an element of confidence as they become customers. Shopping for clothes online can be a messy business with returns and refunds, and their rating indicates adequate customer resolution practices being in place currently. H&M also provides clothing options for men, women, and kids. This allows their store to become more of a one-stop shop for families searching for clothes.

The Bad

  • Average Return Policy
  • H&M Does Not Offer Free Shipping

H&M falls short in two distinct areas:

Average Return Policy

While H&M has low prices and trendy products make them an enticing company to shop from, their return policy is average at best. Their return policy states 30 days being given from a purchase date to when a return will no longer be accepted. H&M does not accept items that have been worn or damaged. While there are stores who have policies much longer and shorter than this, their policy falls right in the middle of the road as far as valuable return policies are concerned. Another unfortunate feature is you can't return items purchased online in the physical store nor can you mail in store items in order to get a refund. This makes the return process frustrating for some customers.

H&M Does Not Offer Free Shipping

No free shipping option is included on their website. However, as you dig deeper into their policy it's relatively easy to see why it would be valuable to many shoppers nevertheless. Most orders are delivered within 3 to 5 business days (an additional 2 days should be given for rural addresses) and there is a flat shipping rate of $5.95 regardless of the size and weight of your package. If you have a heavy, possibly more expensive order, you won't be breaking the bank even without a free shipping option.

The Bottom Line

Overall, H&M is recommended to those searching for clothing items that are affordable and stylish. Their merchandise and costs are extremely competitive, their sale items were not frequently selling out, and customers can find deals on items and not worry about a "sold out" mark on that sale item they are wanting to purchase. However, the H&M return policy has less to be desired and they do not offer free shipping. Regardless, H&M is a solid online clothing store option that will help you look stylish and save money.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.7
starstarstarstar_halfstar_border

517 Reviews

Review Breakdown

5 star
36%
4 star
32%
3 star
12%
2 star
4%
1 star
16%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar_border

BLF

May 16th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love this company and their clothing! They have sales all the time, so if you find something you like and don't want to pay full price for it you can wait a few weeks or a month and it will more than likely go on sale. I also like that they have a wide variety of clothing to choose from. Delivery of items can take a long time though.

starstarstarstarstar

Ashley Gneiting

May 14th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I prefer to shop H&M online because I can always find what I'm looking for. If something doesn't fit I can return it to the store. There is a great variety in my size which is sometimes hard to find in the stores. The prices are fantastic and always in style.

starstarstarstarstar_border

Lauren Familia

May 13th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love H&M. I think it's awesome! I think the website is great. I think they have great clothes!

starstarstarstarstar

Virginia Rosenthal

May 13th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great styles for teenagers. My daughters always has me stop by the H&M stores when she is going shopping. I like the pricing too.

starstar_borderstar_borderstar_borderstar_border

Unhappy to be ripped off

May 11th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Purchased a pair of trainers 11th April and tried returning them 2nd May as sole was coming away from the shoe. The staff in store were rude and unpleasant saying they couldn’t be returned as they had been worn and asked me to “move out of the way” so she could serve the queue which had formed. I took my complaint to the head office who stated they would not override the “decision” made by the staff member, who in my eyes had not been clearly informed of the law regarding faulty goods! So I am now left nearly £20 out of pocket with badly made shoes and no resolve. Purchase from this company with caution and at your own risk!!!

starstarstarstarstar_border

Ashley

May 10th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

This is a great store if you are looking for fashionable styles for a low price. Most of the time the clothes only last for one season but its so affordable I feel like it is worth it. After Christmas is my favorite time to shop here because of the great sales they have.

starstarstarstarstar

Lucia Demarco

May 9th, 2019 Wilmington, DE DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I ordered from them , reluctantly as I read many very bad reviews. I tried anyway, and I was VERY pleasantly surprised. The quality of the clothing is great , I got exactly what I ordered each time , in a timely fashion.The only thing I can say my last order went to the wrong address, that was usps fault though.

starstarstarstarstar

Scott Lyle

May 3rd, 2019 Gilbert, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great clothes, great prices, and a chill group of employees. I love going into H&M because the environment is relaxed and always has something nice to offer.

starstar_borderstar_borderstar_borderstar_border

Disappointed customer

April 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have shopped in H&M stores for many years, I like the products on the whole particularly the kids range. However, absolutely shocked and disgusted to be charged 5p for a paper bag today in a UK branch. A paper bag should be free, the charge should only apply to plastic bags. H&M is taking advantage of the law that was brought in for plastic bags to penalise its customers perhaps to increase its profits? Apparently, according to H&M on twitter, that any money they get from bags they will donate to UNICEF. Do I really believe the entire 5p goes to UNIICEF - NO I DON’T! If H&M wants to donate to UNICEF, very commendable but it should do it from its profits not by applying a surcharge to its loyal customers. Customers should be allowed to donate at their discretion and not dictated by a large multi-national. Another excellent example of rip off Britain, in this case by a multi-national H&M that is out of touch with its customers. Take note H&M - Debenhams and House of Fraser were also charging for paper bags, look what happened to them!! This particular loyal customer, will take her purchasing power elsewhere where the law is not manipulated to suite its shareholders.

starstarstar_borderstar_borderstar_border

Kristiane R Durfey

February 11th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I have shopped at H&M many times. Their prices were very low but I felt like most of their clothing was pretty cheaply made. I have been very pleased with their mens joggers. They are well made, comfortable and wash well and the cost was fair. Many colors to choose from as well.

starstarstarstarstar

Alicia Gibson

February 6th, 2019 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love this store! Could improve on organization of store and sales!

starstarstarstarstar_border

m

January 30th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Like the clothes and prices are great. Zero customer service. Only cashiers and changing room arrendant.

starstarstarstarstar

Brigid Ohara

January 30th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Wonderful! Friendly people and very kind and helpful

starstarstarstar_borderstar_border

Tsan Lozano

January 30th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Great designs but overpriced for the materials used to make the clothing

starstarstar_borderstar_borderstar_border

Odessa Prater

January 30th, 2019 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I liked their old style of clothes. What they offer now is not so good

starstarstarstar_borderstar_border

Val

January 10th, 2019 Walnut Creek, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love the Concious sustainable clothing and I’m intended to keep purchasing it. But I hate getting tons of plastic with each and every order. Even a tiny baby T-shirt has its separate plastic bag! That actually makes this clothing not very sustainable. Why not just wrap the whole order in paper and put it in a box? So that you get only one box and one piece of paper for recycling. Some other stores do that.

starstarstarstar_borderstar_border

N

January 8th, 2019 Broad Brook, CT

i love H&M and would prefer to give it 5 stars but I can't. Why does it take them to deliver anything and everything i order online at least 10 business days to arrive to my house? Even during off season. I love the brand, clothes, style, i shop here besides the experience with online shopping/ordering. I mean sometimes i buy it with time in advance because there is an event and i find myself having to still buy something else because it NEVER arrives between 2-3 days. Please fix this and i'll give you 5 stars!

starstarstarstarstar

Leon

December 22nd, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great at helping me find what I am looking for. Really nice staff.

starstarstarstarstar

Phoee

December 22nd, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Unique options with generous sizes but they seem uncomfortable as they're alternative type at h&m on the market retail.

starstarstarstarstar

Paula P.

December 22nd, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I like their variety and I also like their business ethics regarding sustainable fashion. I find that their stores can be a bit crowded (product-wise) which makes it difficult to see everything easily.

starstarstarstarstar_border

Marisol Galvan

December 22nd, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

My experience with this company has been decent. The staff is nice, but they are overworked. Maybe they should get additional staff.

starstarstarstarstar

Tiffany

December 14th, 2018 Tempe, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great clothes for a great price fashionable as well. I can find anything and everything here.

starstarstar_borderstar_borderstar_border

Algie

December 13th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Customer service, no one greeted me or asked if they could help me to locate any merchandise.

starstarstarstar_borderstar_border

Brenda OSullivan

December 13th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

I like their style of clothing the quality is just not satisfactory but the price reflects the quality

starstarstarstarstar_border

Mrs Daams

December 13th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

bought clothing for my children. not a super big collection of youth clothes, but good enough. a little on the pricey side even though stuff was on sale.

starstarstarstar_borderstar_border

Heidi Remondino

December 13th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Great Styles - Fabric choices could be better quality.

starstarstar_borderstar_borderstar_border

Alana Raap

December 13th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I love the style and the work clothes but nothing ever fits me right.

starstarstarstarstar

Yordana

December 13th, 2018 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like their clothing and I find great bargains that look great.

starstarstarstarstar_border

Darius Williams

December 10th, 2018 Alexandria, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

great clothes at a very affordable cost. Even have great deals online. found a lot of things on sales for the holidays

starstarstarstarstar_border

Melissa Carreno

December 6th, 2018 Mesa, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

good deals but, the better the deal the lower the quality. I like the styles and vibe of this store and would recommend for people on a budget.

starstarstarstarstar

Mia Hernandez

December 6th, 2018 Tempe, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

one of my favorite places to shop! they have soo many options i just wish they had there sales a little more often because it a bit expensive there

starstarstarstarstar

Fernando Delgado

December 5th, 2018 Tempe, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love shopping at H&M thats my go to first before any store always go their to buy my v Neck shirts very good quality and affordable price. Also their style of clothes is very up to date.

starstarstarstarstar

Nishita

November 30th, 2018 McLean, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

H n M is one of my top favorite clothing brands. I always buy clothes from there. I have an infinite amount of casual t-shirts, formal pants, and jeans and always need more.

starstarstarstarstar

Kathie Bowman

November 15th, 2018 Lakeside, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have a different sense of fashion than most places now a days and it makes it fun to go into and see all the different outfits to choose from

starstarstarstarstar_border

Auditi

November 14th, 2018 Gilbert, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

H&M sometimes has the best prices for dresses! The material of their clothes are light and good for the summer. I struggle a bit to find the right fit, but overall their clothes are cute and comfortable with a reasonable price.

starstar_borderstar_borderstar_borderstar_border

ann

November 8th, 2018 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

CRAP COMPANY. Ruined my opportunity to purchase Moschino collection online. Finally got in & put 5 items in my cart. But at PAYMENT I was DECLINED! (Hours later customer service manager 'ZH' said ALGORITHM DECLINED ME altho BANK ALLOWED!) Useless apology from ZH - NO MOSCHINO thkxz CRAPPY H&M.

starstar_borderstar_borderstar_borderstar_border

Randal hyde

November 6th, 2018 Springfield, MO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

H&M's clothing is poor quality and high priced for what you get. Customer service is almost non- exsistant.

starstarstarstarstar_border

Karen S Priest

November 1st, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I can always find something at H&M. Their prices are great and selection is good. My only problem is I usually run into someone with the same out fit because so many people shop there.

starstar_borderstar_borderstar_borderstar_border

SM2018

October 28th, 2018 Kailua-Kona, HI

This is not about their clothes...our daughter likes this store so we figured we would get her a gift card. Go through their website to get the gift card and, for some reason, the website says it was "unable to process the transaction." I try again, checking all information 4x. Same message. I log onto our bank account and there is plenty of funds there BUT, there is also a pending CHARGE for the transaction. ?!?!?!?! I call their customer service and am told that even if the transaction is declined, their system will still place a hold for the pending funds for several DAYS. WHAT?! We use three different credit card systems at my work and NONE of them work that way. "Nothing we can do" I get told. Well...our daughter is now getting a gift card from somewhere else. That transaction went through just fine!

starstarstar_borderstar_borderstar_border

Bryan

October 9th, 2018 Greenville, SC DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I have been a customer of H&M for many years. Recently, I ordered some items online using the mobile H&M app and my items were sent to my previous address even though my correct address was listed as my shipping address. So I’ve contacted H&M as soon as I realized this and there was pretty much nothing they could do for me other than out of me 20% off of my next order. Due to the items being on sale they were no longer available in my size to order. I asked if the items could be redirected and they assured me that there was nothing that they could do. I asked if they could contact in the warehouse with the items will be shipped to and to stop the return order and they assured me that there is nothing they could do. I asked if the items could be bought from another store and shipped to my home address and they informed me that was something they do not do. I even asked if there was anyway to alert me when the items were back in stock, again they stated that, that was something they did not offer. I just think in 2018 H&M should provide more ways for customer satisfaction especially since this was not my mistake. A simple I’m sorry isn’t good enough.

starstar_borderstar_borderstar_borderstar_border

karen

October 8th, 2018 Bel Air, MD DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

into week two waiting for my order that was slated to arrive 3-5 business days.

starstarstarstarstar

Amber

September 20th, 2018 Saratoga Springs, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great in style clothes in every size for those on a budget. Not made of the best quality, but there are so many choices. I love the little kids clothes especially.

starstarstarstarstar_border

Haley Evers

September 16th, 2018 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

I use h&m a lot. It’s the perfect quick way of looking for cloths. They have a huge variety and it comes in all different sizes. I don’t like the money you need to spend buying cloths their though. It’s really expensive!

starstarstarstarstar_border

Jocelyn E

September 16th, 2018 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have inexpensive, instyle clothing items that will definitely turn heads!

starstarstarstarstar_border

Shari Evers

September 15th, 2018 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love the prices, but the quality doesn’t hold. A couple shirts and even pants looked worn out after just a couple of washes.

starstarstarstarstar

Avery Fowler

August 30th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love going to H&M! Their jeans are such good quality and always last me at least 2 years!

starstarstarstarstar

Ashley Gneiting

August 28th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I always enjoy shopping st h&m because I can get a lot of outfits worth my money than compared to more expensive stores.

starstarstar_borderstar_borderstar_border

Dylan Findlay

August 27th, 2018 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

You definitely get what you pay for. Although the clothing is trendy, the quality lacks.

starstar_borderstar_borderstar_borderstar_border

Holly Buckson

August 21st, 2018 Elkton, MD DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I'm upset that I had to choose one star for H & M. I ordered a pair of maternity jeans in a size 8, and they sent a size 10. They were on clearance, and as an expecting mother, I am in need of a good deal. I purchased them for $9.99, which I thought was a steal. When I received them, I was sent the wrong size, a 10, which I had already ordered large considering weight gain during pregnancy. I'm usually a 4/6, so I was swimming in the 10. The customer service representatives were horrible. No pregnant woman deserves to be stressed out to the point of tears, but that's what happened when they basically tried to justify their mistake by saying that I was at fault because they changed the size chart, and the 10 was new size of the old 8. I have no idea why I was to blame for ordering a size 8 and being a sent a size 10, so I insisted that I wanted the 8, not the 10. Well, guess what. Now my size isn't available, so what do they do? Instead of price matching another pair of maternity jeans, they offer me 10% off my next purchase. So, with the cheapest pair of maternity pants being $25 clearance, I could get a whopping $4 off and pay more than double what I had paid for the pants I ordered on time in my size. How nice! But, wait. There's a plus, I could spend even MORE money and get the 10% off my entire purchase. Well, needless to say, I wasn't happy, and so I spoke to the manager who basically had the same thing to say, but with quite the attitude. My husband and I spend quite a bit of money in this store, and now they are losing our business and that of our friends and family.

starstarstarstar_borderstar_border

Lesa Burgess

August 20th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I ordered off H&M online store and the item took about 2 weeks to arrive. The items that arrived were exactly what was described online. Size fit perfectly & so no complaints there. I would give this online service 3 stars.