H&M is a clothing retail company that is based out of Switzerland. They operate several stores in 53 different countries. H&M is the second largest clothing retail in the store and ranks slightly higher than GAP, a US based company. We found that H&M is upgrading their stores throughout the US. A recent store that opened up in Hawaii in March of 2014 has unique artwork from local Hawaiian artists, a commentary on the cultural life of Hawaii. H&M prides itself on making each regional or area store unique to the locale.
There are many good things about H&M in terms of its corporate DNA. They control all of their retail operations in Europe, making sure that the right number of products is produced. This results in a high availability of their items online at a reasonable price. We also found that on the H&M website that there were very few items that were sold out. There is nothing more frustrating for a customer when they see a special item on sale that is no longer available.
H&M also prides itself on charity. They have a partnership with UNICEF and have raised more than $5 million for that organization. This was one of the few charity-friendly online clothing retailers that we found while doing research for this review process.
H&M has a loyal fan base for many reasons, some of which includes:
Finding items of clothing at an affordable price is one of if not the most important aspects of a particular store. H&M excels in this category while maintaining high standards of quality and trendiness. Prices vary between categories, but it's reasonable to see t-shirts and long-sleeve shirts available for a low $5 to $12. There is a large number of products listed on their website. The product search tool helps locate clothing type, brand, and what other customers have purchased. You can also see other items that are particularly a good fit from similar clothing items of your choosing. There are several unique designers featured as H&M products, including Versace. They frequently reach out to designers in the industry to make items that would be appropriate fits for their stores.
As you shop online through the H&M catalog, you will be greeted warmly with multiple promotions designed to help you save money. For example, currently H&M has a promotion that allows shoppers to save 30% off their purchase. Another promotion gives you 20% off when you sign up for their newsletter. These and other promotions are time sensitive but thankfully are replaced with other, sometimes even better, promotions when time runs out.
The online clothing business can be a challenge to break into and develop a passionate and loyal customer base. H&M has been able to do this over the past 16 years they have been operating in the United States. Their processes for both in-store and online over the years should give potential shoppers an element of confidence as they become customers. Shopping for clothes online can be a messy business with returns and refunds, and their rating indicates adequate customer resolution practices being in place currently. H&M also provides clothing options for men, women, and kids. This allows their store to become more of a one-stop shop for families searching for clothes.
H&M falls short in two distinct areas:
While H&M has low prices and trendy products make them an enticing company to shop from, their return policy is average at best. Their return policy states 30 days being given from a purchase date to when a return will no longer be accepted. H&M does not accept items that have been worn or damaged. While there are stores who have policies much longer and shorter than this, their policy falls right in the middle of the road as far as valuable return policies are concerned. Another unfortunate feature is you can't return items purchased online in the physical store nor can you mail in store items in order to get a refund. This makes the return process frustrating for some customers.
No free shipping option is included on their website. However, as you dig deeper into their policy it's relatively easy to see why it would be valuable to many shoppers nevertheless. Most orders are delivered within 3 to 5 business days (an additional 2 days should be given for rural addresses) and there is a flat shipping rate of $5.95 regardless of the size and weight of your package. If you have a heavy, possibly more expensive order, you won't be breaking the bank even without a free shipping option.
Not high quality clothes, but they carry cute styles and are affordable. I buy clothes for my kids because they’ll outgrow them and they don’t need the clothes to last forever.
Great clothes for my teenager. Clothes have a lower price point so she can always get a Big Bang for her buck.
A little slow shipping in comparison to other online options, but great prices and quality
None of the girls in my family love the style's at H&M so we don't shop there too much.
My little baby was super chubby and H& M had the cutest pants that fit his legs perfectly! So stylish, comfortable, and good value.
My wife and I like to shop at H&M , she works at a former office setting, and they have good for the value clothing
I really enjoy shopping at H&M. They have unique styles and i have found their clothes to hold up well.
It’s amazing. Cool clothes and amazing quality. Good clothes for any size. Love the store
I’m not a fan of fast fashion, but if you’re needing something in a pinch this store comes in handy
They have cute products at great prices my kids love it and I do too. It is for sure a go to store
One of their locations wouldn't let me go back in the dressing room while my young daughter was trying on clothes. They made her come out to show me. I was very upset about that and there were no signs saying a parent couldn't go back in the dressing room. The manager was extremely rude.
tons of cutre options. not the best quyality
Sizes run a little wonky I feel but the quality and design is great! You can find awesome deals and they give a discount for donated clothes.
I’ve purchased a few items for me from H&M and some items for my girlfriend. She liked them and so did I but one of my shirts ripped a few times after wearing it.
H&M isn’t so much my style now than it use to be but it is still a great store for getting discounted business and chic attire!
Fairly priced clothing for a variety of different occasions. I have purchased a lot of my work clothes through this brand and they have a great selection. The quality of the clothing and materials could be better, but better than other brands at the same price points. Returns have been painless.
H&M simply has the best trends on clothing online. They have figured out how to stay current. For my money, their online website is intuitive, giving a great sense of personal style. Helping you stay young and fresh with the best brands!
H&M has a great selection for clothes. The one thing it doesn’t have is a great range of sizes for bigger girls.
H & M always has the newest styles for cheap compared to other name brands.
I always try to find time to sneak away and go shopping! I love the value and uniqueness that they offer.
Love h and m kids clothes. The quality isn’t the best but for the price you pay it’s decent !
H&M has really good clothing. They have great European styles which are fashionable.
Very easy to shop online at H&M. Although their clothes don't always fit the same so I have returned quite a few items to the store after getting my shipment.
H&M makes it so easy to go shopping online. They have so many category’s and sup category's.
I have ordered from H&M multiple times and it always turns out good.They have really nice,cute and affordable clothing and other Items.
I know you can get great deals here. But I watched a documentary on how badly the workers in other countries are treated, under paid, work in poor conditions and how they are basically disposable.
I feel a little overwhelmed when I shop here. The last time I shopped at H and M I bought sweat pants and they started falling apart within a week of wearing them. Luckily they had good customer service, and let me return them.
I buy from H&M all the time. I love their clothes and low price points. Good quality for value.
Excellent deals on high-quality items. I love the frequent sales that the website offers.
H&M is so cute! They have awesome clothing options and they are all affordable. They are modern and fashionable.
Somethings are over priced. I just wish they would have more sales. My daughter loves their clothes but they never seem to have a discount until they are on clearance and then the sizes you need are not available. However, they do have all the right styles that are in and popular.
The online H&M site is easy to use and has few glitches. I’ve had great experiences shopping online and with their customer service regarding orders.
H&M is a great store if you are looking for the newest Women's fashion. The clothes are up to date in style and are well priced if you look at the clearance section with has great options.
H&M has great clothing! It is affordable and super cute. They are also super durable.
H&M has great quality clothing. And it’s so affordable! I love their plain modern styles that they carry. I enjoy shopping here.
H&M may have the best clearance selection of any clothing site. You can find a lot of great deals. The quality of clothing is reflected by the price (not necessarily the best quality, but the price makes up for it).
Great styles at a good value. Their cuts fit my slender kids. They’ve been very reliable
I am a huge fan of H&M. My only problem with it is when I want to buy anything that is still full price. Once it is on clearance though, it is my favorite store.
I seriously love HyM. I love how cheap it is and how fashion it is. I purchased a coat from H&M 4 years a go and I still wear it and its in great condition.
Me and my wife love this brand. Fast delivery and quality clothing.
Quality of the clothing isn’t incredible, but you get what you pay for. They have a great assortment to choose from for a very reasonable price
H&M has affordable, stylish clothes. Sometimes being a college student can be expensive, but H&M makes finding cute clothes something that I can afford. The quality is always really good.
I have a hard time ever finding something I actually like and then I feel like the quality of the clothes isn’t very nice and seems to fall apart easy
I love H&M for buying my kids clothes. They have unique styles and selection. It is also super affordable!
I don’t like how slender the H&M clothes are. I don’t feel like they fit very well unless you are super skinny.
Lots of different styles and price ranges. Trendy clothes and you can get them for cheap!
They have great prices but sometimes I have a hard time finding what I am looking for. I can usually find super cute toddler items.
High fashion clothing for sure, and great prices! I enjoy shopping at H&M, always great customer service!
Good priced clothing. There is a wide range of clothing available as well. From swimwear to business wear I know I can count on H&M to find something for almost every occasion.
All though a tad bit pricey, they have great material! They have some really good jeans and the employees were all very nice.