H&M is a clothing retail company that is based out of Switzerland. They operate several stores in 53 different countries. H&M is the second largest clothing retail in the store and ranks slightly higher than GAP, a US based company. We found that H&M is upgrading their stores throughout the US. A recent store that opened up in Hawaii in March of 2014 has unique artwork from local Hawaiian artists, a commentary on the cultural life of Hawaii. H&M prides itself on making each regional or area store unique to the locale.
There are many good things about H&M in terms of its corporate DNA. They control all of their retail operations in Europe, making sure that the right number of products is produced. This results in a high availability of their items online at a reasonable price. We also found that on the H&M website that there were very few items that were sold out. There is nothing more frustrating for a customer when they see a special item on sale that is no longer available.
H&M also prides itself on charity. They have a partnership with UNICEF and have raised more than $5 million for that organization. This was one of the few charity-friendly online clothing retailers that we found while doing research for this review process.
H&M has a loyal fan base for many reasons, some of which includes:
Finding items of clothing at an affordable price is one of if not the most important aspects of a particular store. H&M excels in this category while maintaining high standards of quality and trendiness. Prices vary between categories, but it's reasonable to see t-shirts and long-sleeve shirts available for a low $5 to $12. There is a large number of products listed on their website. The product search tool helps locate clothing type, brand, and what other customers have purchased. You can also see other items that are particularly a good fit from similar clothing items of your choosing. There are several unique designers featured as H&M products, including Versace. They frequently reach out to designers in the industry to make items that would be appropriate fits for their stores.
As you shop online through the H&M catalog, you will be greeted warmly with multiple promotions designed to help you save money. For example, currently H&M has a promotion that allows shoppers to save 30% off their purchase. Another promotion gives you 20% off when you sign up for their newsletter. These and other promotions are time sensitive but thankfully are replaced with other, sometimes even better, promotions when time runs out.
The online clothing business can be a challenge to break into and develop a passionate and loyal customer base. H&M has been able to do this over the past 16 years they have been operating in the United States. Their processes for both in-store and online over the years should give potential shoppers an element of confidence as they become customers. Shopping for clothes online can be a messy business with returns and refunds, and their rating indicates adequate customer resolution practices being in place currently. H&M also provides clothing options for men, women, and kids. This allows their store to become more of a one-stop shop for families searching for clothes.
H&M falls short in two distinct areas:
While H&M has low prices and trendy products make them an enticing company to shop from, their return policy is average at best. Their return policy states 30 days being given from a purchase date to when a return will no longer be accepted. H&M does not accept items that have been worn or damaged. While there are stores who have policies much longer and shorter than this, their policy falls right in the middle of the road as far as valuable return policies are concerned. Another unfortunate feature is you can't return items purchased online in the physical store nor can you mail in store items in order to get a refund. This makes the return process frustrating for some customers.
No free shipping option is included on their website. However, as you dig deeper into their policy it's relatively easy to see why it would be valuable to many shoppers nevertheless. Most orders are delivered within 3 to 5 business days (an additional 2 days should be given for rural addresses) and there is a flat shipping rate of $5.95 regardless of the size and weight of your package. If you have a heavy, possibly more expensive order, you won't be breaking the bank even without a free shipping option.
H&M is always quite trustworthy, and their clothing is a great price! My only real concern is that the quality of their clothing is not the greatest I've ever seen. Clothes often shrink in the washing machine, and shirts often get holes quickly and easily.
The quality is very inconsistent and the fit isn't always right. Pricing is pretty good.
I have a few things from here, it is really cheap, so you kind of get what you pay for. It is not the highest quality, but the clothes are pretty decent overall for what you pay for. There is a wide range of styles to accommodate lots of different tastes. They also have lots of skinny and slim cut mens items.
Love the sport wear for kids my son is at that off stage want to wear grown up style no kiddy designs and there store makes this a possibility.
Just left one of my favorite stores to shop in H&M at Stoney Park Fashion Mall in Virginia. There were 3 sales associates a female and 2 men one was being trained by the other, I walked in the store no one greeted me the entire time I was in the store never got asked if I needed help nothing I dont give my money to places that do not show me they appreciate my business especially when its not the first time!!!!!!
I love H&M for trendy items that don't break the bank. My kids love to find great graphic t-shirts there. We also recently found a very nice-looking suit for my son there, and he has received so many compliments on it!
Ordered our Christmas pajamas for our family through H&M and received them just in time. Products shipped were correct sizes and quality of product matched the cost of the product. PJ's only lasted one Christmas but they were what we were expecting.
I personally think that it's overpriced for the quality- and I am disappointed in them for fake advertising about caring about the planet when they are big culprits in the whole textile waste problem.
products are not good quality- good price and is trendy but the quality is poor- they do have a program where you Bring in old clothes to donate and they give you a discount - I do admire that.
My go-to for basic pieces! Their t-shirts are so comfortable, and I have had a pair of black jeans for 7 years that have held up really well!
H&M has really high quality clothing and all for cheap. The customer service is great too.
H&M has a huge variety of clothes for every age. The quality of the products are not as great but the price it.
I love shopping at H&M, whenever I need to get jeans I always go to H&M. They are good quality and affordable. I got a pair of black skinny jeans and I where them almost everyday and they are still in great condition.
I love the options that H&M have and I'm grateful for the size ranges that they have. Their basics are crazy cheap and good options.
I've never bought from H&M online but I love that they give options of different sizes and colors. I love that they give good options in store and then offer more options online.
You need to offer sizes for people who are a little bit bigger. I think it's pretty terrible that you only offer smaller sizes. Get it together.
H&M is one of my favorite clothing stores. They always have great clothes and cute styles. I have never been disappointed in going to an H&M.
Clothing is cute but too expensive and not great quality. Not always have multiple sizes of clothing and the customer service was not good.
During the promotion of the Loyalty Program running by H&M I was promised a coupon/discount (20% off) if I would join the program. I joined, but didn't get any promised coupon/discount, there were no option to apply a discount in my Shopping Bag. I contacted the customer service and was confirmed that the promotion discount (20% off) was NOT applied to my order. I am not sure I'll have any business with h&m after such lie!
Such cute clothing and different out fits. The clothes are a good quality pricing can kind of be a little high. But if you have the budget go for it.
I know I can always look to H&M for a simple but cute look that doesn’t break the bank
Not a big fan of this store. Have a big selection, however either super expensive or out of sizes, or out of stock. The customer service wasn't great to help when finding different styles and clothing.
Pretty good clothing store. Lots of cloths, but always messy and never organized. The clothes are also very expensive and not always great quality some clothing I had ripped easily.
H&M is my absolute favorite store. I have gotten clothing, shoes, accessories, and even my wedding suit here. They often have great sales going on as well.
big store big selection. more girl clothing then men. overall its a nice store just never found anything I would like.
I have bought several items for my kids from H&M. The deals are good but the quality is sometimes is not always what I would hope. Still worth it as my kids are always happy with the purchases.
I absolutely love H&M. They always have great trendy options and their website is so easy to navigate. The only downfall is I don’t feel like you get the best quality of clothing.
Very bit store! Lots of clothing for both men and women. Was disorganized and not neatly kept. But the clothing was great.
H&M has an amazing story online and in the store. Shipping is always punctual and if I need to make a return it has always been easy. Got to love that it’s so affordable!
Super cute clothes, I always love the stuff I buy there. Wish it was cheaper but I enjoy the high quality
The men's selection of this clothing website is great and the clothes are affordable.
H&M is a great place to get the current styles for guys and girls. And the prices are amazing. The clothes are very good quality as well and I get a lot of my new clothes from them.
H&M has the cutest clothes at such a affordable price and the quality is good! Love everything I have gotten from them!
I love H&M! They have low prices for the cutest stuff! I highly recommend shopping here.
Love this store. Love the clothes. Love the discount when I bring in old clothes. Just wish there was a store closer to my house.
I love H&M and always find what I’m looking for and then some. I bought a pair of $5 tennis shoes and they are so comfortable and have held up great. Better than the $30 I tried wearing all over London and they killed my feet.
I received some earring and they were adorable. However the material they were made out of wasn’t great. The coloring chipped easy and one even broke. I’ve also gotten clothing and it’s been great and held up well! Love the clothing sometimes jewelry isn’t the greatest.
I went to a H & M store in the mall and I found a shirt that I liked but it wasn't in my size. I looked online and found the piece I wanted on the h&m website and ordered it. It came to my house no problem and I love my shirt. It is super cute.
H&M has lots of cute fashionable items. However, the quality could be much better. I bought some shirts and they had holes in them the 3rd time I wore them. They need to get better materials.
Their website is very easy to use. They make it eye catching and model their products well. It’s easy to add items to your cart and it’s very quick and easy to checkout and pay.
H&M always has the cutest clothes. There prices are good and so is the quality of the clothing. I also love how they have a kind of children’s clothing!
Occasionally shop here. They have a good line of trendy clothing. They cater to the younger crowd.
SO CHEAP, and they do free shipping specials now and then if you have an account and get the emails! I've gotten amazing throw pillow inserts made of real down for incredibly less expensive than even Amazon! The clothes aren't as great, but their Home online section is phenomenal.
Love this store very good quality clothes at an affordable price even online this store is trustworthy
My husband loves this store but I think the men’s clothes are so much better than women’s. Women’s clothes are so much smaller than normal and still overpriced for how bad the quality is. Not my favorite place to shop.
H & M has cute clothes at an affordable price. Most of the clothes are trendy, but you can find professional clothing that is really cute. I enjoy shopping at H & M
Very cheap quality. They have cute styles but if you’re looking for good quality clothes this is not a good option. Definitely a throwaway fashion type of store
H&M has fashionable clothes that fit well for a very cheap price compared to other clothing stores. Sometimes the quality isn’t the best, but you can’t beat the price.
A little unorganized of a website, but it makes it so much easier to find the best deals rather than looking all over a store. Love this place!
I usually prefer H&M in store, but last week I went online and thought it was great! Cheap clothes that were delivered in a timely manner!