Charlotte Russe Logo

Charlotte Russe

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63 User Reviews

6.2

Overall Score

LAST UPDATED: April 1st, 2020
Charlotte Russe combines great value and affordable prices. Named after a French dessert, they have been in business for forty years. Opening their first store in Carlsbad, California in 1975, they have since gone on to create a very successful clothing business that focuses on trendy, affordable clothes, shoes, jewelry, and accessories for girls in their teens and early twenties. With over five hundred stores now across the United States, they have made it their mission to inspire girls to feel and be amazing every day. They do this by listening to their clientele and providing them with both unique and well-known brands. They are still headquartered in California with operational functions in both San Francisco and San Diego.

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The Good

  • Affordable pricing
  • Tons of promotions
  • Shipping discounts
  • Easy return policy
Although no business is perfect, Charlotte Russe comes very close. Customers will not find many things they do not like about the store and their shopping experience. They provide benefits for loyal, long-standing customers as well as new customers who are just trying on their first Charlotte Russe outfit. The pricing at Charlotte Russe is very affordable. With most items under forty dollars, this is a store that is appealing for most budget sizes. If the competitive prices aren't enough to entice customers to shop their styles, their website also features a sales tab that has many items marked down to discount prices. A ten and under category can be found on the site as well as several categories that include percentages off of merchandise. These percentages can be up to 40% in many instances. The low prices and sale options are exciting to customers and keep them browsing the site and stores for long periods of time. Promotions found on the website are overwhelming. First, access to the site pops up a homepage that is brightly colored and exploding with promotional discounts. These discounts include flat rate shipping, buy-one-get-one for multiple products, happy hour with marked down items for a limited amount of time each night, and the list goes on. They definitely make shopping on their website fun and worth of any customer's time. Not only are the prices and promotions amazing benefits to their customers (or as the company fondly calls them "Charlotte girls") they make shipping fairly easy for all online purchases. Charlotte Russe offers a fantastic deal of free shipping for all customers' orders that are over fifty dollars excluding sales tax. This deal is pretty common around the online fashion retail stores but Charlotte Russe doesn't stop at the free shipping promotion. In addition to free shipping on all orders over fifty dollars, Charlotte Russe provides their customers with flat rate shipping. This means all standard shipping packages are charged the same fee of five dollars no matter how many items are purchased or where the package is being sent in the contiguous forty-eight states. They, like many other companies, do not ship internationally and do charge Hawaii and Alaska additional shipping fees. The return policy at Charlotte Russe is a basic return policy that is popular among many other clothing stores. They allow customers to return items up to thirty days after the original purchase and the material must contain all original packaging including tags. Customers can also return any items purchased online at a physical location store at no charge. A full refund will be provided to the original method of payment as long as the material meets the returning standards. The only downside to the basic return policy at Charlotte Russe is that mail-in returns is at the customer's expense. They do not provide pre-paid postage and require all mail in returns to be in the original packaging with the original contents of the package.
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The Bad

  • Only women clothing
There are not many things to complain about with the Charlotte Russe shopping experience. They work hard to keep their customers happy and loyal by providing them with as many benefits to shopping with their store as possible. That being said, there are a few things that can be described as negative about the store.
  • Only women clothing
Charlotte Russe, although having a large number of merchandise available, only sells products for women. They do not have options for men, children or elderly. To women however, they sell a number of things. Their merchandise list includes, clothing, plus size clothing, active wear, shoes, jewelry, accessories, swimwear and a lot more. They do not limit their possibilities for young teenage or early twenties shoppers but do limit it beyond that clientele group.
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The Bottom Line

Charlotte Russe is a company that most shoppers can't go wrong with. Their benefits strongly outweigh the negatives and they provide customers with exciting features to continue shopping their products. They have been in business for forty years and have come a long way since their humble beginnings. Shoppers will find affordable prices for a large variety of merchandise, flat rate shipping for all online orders, as well as free shipping on any orders over fifty dollars. Their return policy is normal and fair and is clearly outlined for any customer browsing the website. The online store is popping with promotions that can be found directly on the homepage as well as throughout the entire site and it can keep customers browsing for longer than intended. The negatives at Charlotte Russe include their limited merchandise to only women. These things aside, Charlotte Russe is a wonderful store that accomplishes their mission of providing teenage and early twenties girls with fashion that inspire them to feel and be amazing everyday.
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Star Rating

3.4

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63 Reviews

Review Breakdown

5 grade

25%

4 grade

35%

3 grade

11%

2 grade

10%

1 grade

19%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Kari Staheli Lehi, UT

The have affordable, cute clothing but it is cheaply made and doesn't wear well. I have stopped shopping at this store. The return policy is pretty good, but salesclerk are always pushing other items.

4 years ago

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Kaitlin Ashcroft Mesa, AZ

I have bought clothing from this store once and it was a complete waste of money. The quality of all the clothing and shoes is terrible. Would never recommend this store to anyone

2 years ago

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Brenda Spanish Fork, UT

I used to shop here all the time but within the past couple of years their style has kind of turned raunchy. So I hardly ever shop there now and when I do go in I am not in there for very long.

2 years ago

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Annie Chow Tallahassee, FL

I highly recommend this store for anybody who needs cute affordable heels in a short time period. They last forever and are inexpensive.

1 year ago

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Lori Fletcher Saratoga Springs, UT

Don't buy anything online. Return policy stinks and their pictures seem like they are selling the girl instead of the clothes.

1 year ago

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Rachel Ellsworth Gilbert, AZ

This store is pretty disorganized, expensive, and does not offer clothing of great quality. Not to mention, the customer service is very subpar.

2 years ago

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